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HP EliteBook Folio 9470m, Maintenance And Service Manual

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Hard drive cover ................................................................................................................................  32
Hard drive/SSD drive .........................................................................................................................  33
mSATA drive ....................................................................................................................................... 35
RTC battery ........................................................................................................................................ 37
Service cover .....................................................................................................................................  38
Memory module ................................................................................................................................  39
WWAN module ................................................................................................................................... 41
WLAN module ....................................................................................................................................  43
Keyboard ...........................................................................................................................................  45

6  Removal and replacement procedures for Authorized Service Provider parts ...................................................  49

Component replacement procedures .................................................................................................................. 49

Display assembly components (panel, bezel, webcam, microphone) .............................................  50
Base enclosure ..................................................................................................................................  53
Touchpad ...........................................................................................................................................  55
Power connector ...............................................................................................................................  57
Fan .....................................................................................................................................................  58
System board ....................................................................................................................................  59
Heat sink ............................................................................................................................................ 62
Speaker assembly .............................................................................................................................  64
Smart card board ............................................................................................................................... 65
Fingerprint reader board ................................................................................................................... 66
Display assembly ............................................................................................................................... 67

7  Computer Setup (BIOS) and MultiBoot in Windows 7 .......................................................................................  73

Using Computer Setup ......................................................................................................................................... 73

Starting Computer Setup ..................................................................................................................  73
Navigating and selecting in Computer Setup ...................................................................................  73
Restoring factory settings in Computer Setup .................................................................................  74
Updating the BIOS .............................................................................................................................  74

Determining the BIOS version ......................................................................................... 74
Downloading a BIOS update ...........................................................................................  75

Using MultiBoot ...................................................................................................................................................  75

About the boot device order .............................................................................................................  75
Choosing MultiBoot preferences ....................................................................................................... 76

Setting a new boot order in Computer Setup ................................................................. 76
Dynamically choosing a boot device using the f9 prompt .............................................  76
Setting a MultiBoot Express prompt ..............................................................................  77
Entering MultiBoot Express preferences ........................................................................  77

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Summary of Contents for EliteBook Folio 9470m

Page 1: ...HP EliteBook Folio 9480m Notebook PC Maintenance and Service Guide ...

Page 2: ... First Edition July 2014 Document Part Number 768849 002 Product notice This user guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality Go to ht...

Page 3: ...hat should only be accessed by an authorized service provider See Chapter 5 Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Chapter 6 Removal and replacement procedures for Authorized Service Provider only parts can damage the computer or void your warranty iii ...

Page 4: ...iv Important Notice about Customer Self Repair Parts ...

Page 5: ...ow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of In...

Page 6: ...vi Safety warning notice ...

Page 7: ...y assembly subcomponents 20 Mass storage devices 21 Miscellaneous parts 22 4 Removal and replacement procedures preliminary requirements 24 Tools required 24 Service considerations 24 Plastic parts 24 Cables and connectors 24 Drive handling 25 Grounding guidelines 25 Electrostatic discharge damage 25 Packaging and transporting guidelines 27 Workstation guidelines 27 5 Removal and replacement proce...

Page 8: ...ly 64 Smart card board 65 Fingerprint reader board 66 Display assembly 67 7 Computer Setup BIOS and MultiBoot in Windows 7 73 Using Computer Setup 73 Starting Computer Setup 73 Navigating and selecting in Computer Setup 73 Restoring factory settings in Computer Setup 74 Updating the BIOS 74 Determining the BIOS version 74 Downloading a BIOS update 75 Using MultiBoot 75 About the boot device order ...

Page 9: ...ndows 10 83 Using Computer Setup 83 Starting Computer Setup 83 Navigating and selecting in Computer Setup 83 Restoring factory settings in Computer Setup 84 Updating the BIOS 85 Determining the BIOS version 85 Downloading a BIOS update 85 Changing the boot order using the f9 prompt 86 TPM BIOS settings select products only 86 Using HP Sure Start select products only 87 10 HP PC Hardware Diagnostic...

Page 10: ...0 Recovering using HP Recovery Manager 100 What you need to know before you get started 100 Using the HP Recovery partition select products only 101 Using HP Recovery media to recover 101 Changing the computer boot order 102 Removing the HP Recovery partition select products only 103 14 Specifications 104 Computer specifications 104 35 6 cm 14 0 in display specifications 105 Hard drive specificati...

Page 11: ...Display 115 Index 121 xi ...

Page 12: ...xii ...

Page 13: ...e LED high definition HD AntiGlare AG SVA 1600 900 display with and without webcam 35 6 cm 14 0 in 3 0 mm flat thin backlit LED HD AG SVA 1366 768 display with and without webcam Memory Two customer accessible upgradable memory module slots DDR3L PC3 1600 MHz dual channel support Supports 16384 MB of system RAM in the following configurations 16384 MB 8192 MB 2 8192 MB 8192 MB 1 4096 MB 4096 MB 1 ...

Page 14: ...802 11 a b g n 2x2 combination WiFi and Bluetooth 4 0 WLAN module for use in Indonesia Supports no WLAN option Integrated wireless wide area network WWAN options by way of wireless module Two world wide 5 band WWAN antennas built into display assembly Secured by subscriber identity module SIM user accessible behind battery Support for the following WWAN formats HP lt4112 LTE HSPA Mobile Broadband ...

Page 15: ...apan Supports the following batteries Primary 4 cell 52 Wh 3 55 Ah battery Secondary 6 cell 60 Wh 2 7 Ah battery Supports the following power cords 2 wire plug 1 0 m 3 wire plug with ground pin 1 0 m 3 wire plug with ground pin 1 8 m Security Supports security cable lock Supports fingerprint reader and no fingerprint reader option Supports Trusted Platform Module TPM 1 2 Infineon soldered down Int...

Page 16: ...ntry Specific 64 bit Windows 8 1 Emerging Market 64 bit Web only support Windows 10 Windows 10 Professional Windows 8 1 Enterprise 64 Windows 7 Professional 64 and 32 bit Windows 7 Enterprise 64 and 32 bit Serviceability End user replaceable parts AC adapter Battery Hard drive Solid state drive Keyboard Memory module mSATA flash cache WLAN module WWAN module 4 Chapter 1 Product description ...

Page 17: ...On The webcam is in use 5 Webcam select models only Records video and captures photographs Some models allow you to video conference and chat online using streaming video To use the webcam Windows 7 Select Start All Programs Communication and Chat CyberLink YouCam Windows 8 1 Access HP Support Assistant To access HP Support Assistant from the Start screen select the HP Support Assistant app Window...

Page 18: ... Support Assistant app Windows 10 Select Start select All apps select HP Help and Support and then select HP Documentation Top TouchPad Component Description 1 Pointing stick Moves the pointer and selects or activates items on the screen 2 Left pointing stick button Functions like the left button on an external mouse 3 TouchPad on off button Turns the TouchPad on and off 4 TouchPad zone Moves the ...

Page 19: ...chnology allows your computer to resume quickly from inactivity 2 Microphone mute light Amber microphone sound is off Off microphone sound is on 3 Num lock light On Num lock is on 4 Wireless light White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on NOTE On some models the wireless light is amber when all wireless devices are off 5 M...

Page 20: ... responding and Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity To learn more about your power settings see your power options Windows 7 Select Start Contro...

Page 21: ...n when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with a function key the num lk key the esc key or the b key 3 Windows key Windows 7 Displays the Windows Start menu Windows 8 1 Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows key again will return you to the previous screen ...

Page 22: ... and or a Bluetooth device is on NOTE On some models the wireless light is amber when all wireless devices are off 2 Power light On The computer is on Blinking The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unneeded components Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of po...

Page 23: ...he computer from being mishandled or stolen 4 USB 3 0 charging powered port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub Standard USB ports will not charge all USB devices or will charge using a low current Some USB devices require power and require you to use a powered port NOTE USB charging ports can also charge select models of cell phones a...

Page 24: ...headphone and audio in microphone 6 Smart card reader Supports optional Smart cards Right Component Description 1 USB 3 0 ports 2 Each USB 3 0 port connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 2 DisplayPort Connects an optional digital display device such as a high performance monitor or projector 3 Memory card reader Reads optional memory card...

Page 25: ...ct support through HP Support Assistant To access Help and Support in Windows 7 select Start Help and Support To access HP Support Assistant in Windows 8 1 from the Start screen select the HP Support Assistant app Windows 10 Type support in the taskbar search box and then select the HP Support Assistant app or Click the question mark icon in the taskbar 2 Travel battery connector Connects an optio...

Page 26: ...ns the hard drive 6 Battery release latch Releases the battery from the battery bay 7 Battery bay and SIM slot Holds the battery Supports a wireless subscriber identity module SIM The SIM slot is located inside the battery bay 14 Chapter 2 External component identification ...

Page 27: ...r the product number or the model number Locate these numbers before you contact support Your service label will resemble one of the examples shown below Refer to the illustration that most closely matches the service label on your computer Component 1 Serial number 2 Product number 3 Warranty period 4 Model number select products only Component 1 Model name select products only 2 Product number 3...

Page 28: ...mputer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Illustrated parts catalog on page 16 for details 16 Chapter 3 Illustrated parts catalog ...

Page 29: ...Computer major components Computer major components 17 ...

Page 30: ...acement thermal material All system boards use the following part numbers xxxxxx 001 Windows 7 or non Windows operating systems xxxxxx 501 Windows 8 1 Standard operating system xxxxxx 601 Windows 8 1 or Windows 10 operating system Intel Core i7 4650U processor 769720 xxx Intel Core i7 4600U processor 769719 xxx Intel Core i5 4310U processor 769718 xxx Intel Core i5 4210U processor 769717 xxx Plast...

Page 31: ...olid state drive SSD M 2 120 GB M 2 769712 001 32 GB M 2 769711 001 Hard Drive Hardware Kit not illustrated includes hard drive bracket connector and screws 702870 001 19 Solid state drive includes bracket connector and screws 256 GB SATA III self encrypting drive SED 769716 001 240 GB SATA III 769715 001 180 GB SATA III 769714 001 128 GB SATA III 769713 001 20 Hard drive does not include hard dri...

Page 32: ...rophone module 769710 001 Microphone module 702873 001 Display Hinge Kit includes left and right display hinges and left and right hinge covers 702857 001 3a Display hinge covers 2 3b Display hinges 4 35 6 cm 14 0 in LED AntiGlare display panel HD 769722 001 HD 769721 001 Antenna Kit includes 769704 001 5a WWAN antenna cables and transceivers 20 Chapter 3 Illustrated parts catalog ...

Page 33: ... storage devices Item Description Spare part number 1 Hard drive does not include hard drive bracket or screws 500 GB 7200 rpm 7 mm SED 703268 001 500 GB 7200 rpm 7 mm 703267 001 Solid State Drive includes drive bracket connector and screws 256 GB SATA III self encrypting drive SED 769716 001 240 GB SSD SATA III 769715 001 180 GB SATA III 769714 001 128 GB SATA III 769713 001 2a Solid state drive ...

Page 34: ...11 001 65 W HP Smart AC adapter for use in India 693710 001 Power cord 3 pin black 1 83 m For use in Argentina 490371 D01 For use in Australia 490371 011 For use in Brazil 490371 202 For use in Denmark 490371 081 For use in Europe 490371 021 For use in India 490371 D61 For use in Israel 490371 BB1 For use in Italy 490371 061 For use in Japan 490371 291 For use in North America 490371 001 For use i...

Page 35: ...ina 755530 AA1 For use in South Africa 755530 AR1 For use in South Korea 755530 AD1 For use in Switzerland 755530 111 For use in Taiwan 755530 AB1 For use in Thailand 755530 201 For use in the United Kingdom and Singapore 755530 031 For use in the United States 755530 001 Power cord 2 pin black 1 0 m For use in Japan 762689 291 DisplayPort to HDMI 1 4 adapter 749288 001 Screw Kit 702846 001 Pointi...

Page 36: ... plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the t...

Page 37: ...rostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can des...

Page 38: ...f bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V 26 Chapter 4 Removal and replacement procedures preliminary requirements ...

Page 39: ... to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use cond...

Page 40: ...operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative ...

Page 41: ...and location during removal and replacement NOTE Please read and follow the procedures described here to access and replace Customer Self Repair parts successfully NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Illustrated parts catalog on page 16 for details Battery Description Spare part ...

Page 42: ...it must be removed before disassembling the computer Be sure that the SIM is reinserted in the SIM slot after reassembling the computer The SIM slot is located inside the battery bay on the right side Before removing the SIM follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating sys...

Page 43: ...2 Remove the SIM 2 from the SIM slot Reverse this procedure to install the SIM Component replacement procedures 31 ...

Page 44: ...t it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 29 Remove the hard drive cover 1 Loosen the 2 captive hard drive cover screws 1 2 Slide the hard drive cover away from the computer 2 and then lift the cover off the computer 3 Rev...

Page 45: ... SATA III 769713 001 Hard Drive Hardware Kit includes hard drive bracket connector and screws 702870 001 Before removing the hard drive follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the comput...

Page 46: ...ove the four Phillips PM3 0 4 0 screws 2 that secure the hard drive bracket to the hard drive c Remove the hard drive bracket 3 from the hard drive The hard drive bracket connector and screws are available in the Hard Drive Hardware Kit spare part number 702870 001 Reverse this procedure to reassemble and install the hard drive 34 Chapter 5 Removal and replacement procedures for Customer Self Repa...

Page 47: ...nd then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 29 5 Remove the hard drive cover see Hard drive cover on page 32 Remove the mSATA drive 1 Remove the two Phillips PM2 0 3 0 screws 1 that secure the drive to the system ...

Page 48: ... away from the slot at an angle NOTE mSATA drives are designed with a notch to prevent incorrect insertion Reverse this procedure to install the mSATA drive 36 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 49: ...perating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 29 5 Remove the hard drive cover see Hard drive cover on page 32 Remove the RTC battery 1 Disconnect the RTC battery cable 1 from the system board 2 Detach the RTC battery 2 from the computer 3 Remove th...

Page 50: ...ter by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 29 5 Remove the hard drive cover see Hard drive cover on page 32 Remove the service cover 1 Loosen the 5 captive Phillips screws 1 that secure the cover to the computer 2 Tilt the door up from the computer slightly 2 and then lift the cover up and off the ...

Page 51: ...ing system and then click Next 6 Under Step 2 Select a Download click the BIOS link 7 Click the link for the most recent BIOS 8 Click the Download button and then follow the on screen instructions Before removing a memory module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating...

Page 52: ... to prevent incorrect insertion into the memory module slot NOTE The computer uses two memory slots The top slot houses the expansion memory module and the bottom slot houses the primary memory module Reverse this procedure to install a memory module 40 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 53: ... power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 29 5 Remove the hard drive cover see Hard drive cover on page 32 6 Remove the service cover see Service cover on page 38 Remove the WWAN module 1 Disconnect the WWAN antenna cables 1 from the terminals on the WWAN module NOTE The red W...

Page 54: ... incorrect insertion NOTE If the WWAN antennas are not connected to the terminals on the WWAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WWAN module 42 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 55: ...ter If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 29 5 Remove the hard drive cover see Hard drive cover on page 32 6 Remove the s...

Page 56: ... incorrect insertion NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 44 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 57: ...91 Thailand 281 Germany 041 Portugal 131 Turkey 141 Greece 151 Romania 271 United Kingdom 031 Hungary 211 Russia 251 United States 001 Iceland DD1 Saudi Arabia 171 India D61 Before removing the keyboard follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the p...

Page 58: ...ver or similar thin tool into the keyboard release opening near the fan and then press on the back of the keyboard until the keyboard disengages from the computer 5 Turn the computer right side up with the front toward you 46 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 59: ... down on the palm rest 3 7 Release and disconnect the following connectors and cables Release the pointing stick connector 1 and remove the cable 2 Release the large keyboard connector 3 and remove the cable 4 Release the small keyboard connector 5 and remove the cable 6 Component replacement procedures 47 ...

Page 60: ...8 Remove the keyboard Reverse this procedure to install the keyboard 48 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 61: ...gion and then follow the on screen instructions Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts There are as many as 53 screws that must be removed replaced or loosened when servicing Authorized Service Provider only parts Make special note of each screw size and location during removal and replacement NOTE Detail...

Page 62: ...th models with a webcam 769705 001 For use with models without a webcam 769706 001 Webcam module with microphone 769710 001 Microphone module 702873 001 Before removing the display panel follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices...

Page 63: ...e with double sided tape b Disconnect the cable 2 from the webcam microphone module c Remove webcam microphone module The webcam module is available using spare part number 769710 001 The microphone module is available using spare part number 702873 001 5 If it is necessary to replace the display panel a Remove the four Phillips PM2 0 3 0 screws that secure the display panel to the display enclosu...

Page 64: ... secure the display cable connector on the panel 2 and then disconnect the cable 3 from the connector 4 Reverse this procedure to reassemble and install the display assembly components 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 65: ...e power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 29 and then remove the following components a Hard drive cover see Hard drive cover on page 32 b Hard drive see Hard drive SSD drive on page 33 c Service cover see Service cover on page 38 d Keyboard see Keyboard on page 45 Remove the base enclosure 1 Close the computer and p...

Page 66: ... that secure the base enclosure to the computer 4 Remove the 7 Torx PM2 0 3 0 screws from the battery bay that secure the base enclosure to the computer 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 67: ... 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 29 and then remove the following components a Hard drive cover see Hard drive cover on page 32 b Hard drive see Hard drive SSD drive on page 33 c Service cover see Service cover on page 38 d Keyboard see Keyboard on pa...

Page 68: ...he touchpad Reverse this procedure to install the touchpad NOTE When replacing the touchpad make sure to install the screws into holes closer to the edge of computer 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 69: ...er 4 Remove the battery see Battery on page 29 and then remove the following components a Hard drive cover see Hard drive cover on page 32 b Hard drive see Hard drive SSD drive on page 33 c Service cover see Service cover on page 38 d Keyboard see Keyboard on page 45 e Base enclosure see Base enclosure on page 53 Remove the power connector 1 Position the base enclosure with the front toward you 2 ...

Page 70: ...vices from the computer 4 Remove the battery see Battery on page 29 a Hard drive cover see Hard drive cover on page 32 b Hard drive see Hard drive SSD drive on page 33 c Service cover see Service cover on page 38 d Keyboard see Keyboard on page 45 e Base enclosure see Base enclosure on page 53 Remove the fan 1 Disconnect the fan cable 1 from the system board 2 Loosen the 2 captive Phillips screws ...

Page 71: ...computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 29 and then remove the following components a Hard drive cover see Hard drive cover on page 32 b Hard drive see Hard drive SSD drive on page 33 c Service cover see Service cover on page 38 d Fan see Fan on page 58 e Keyboard see Keyboard on page 45 f ...

Page 72: ... card reader 2 Remove the 2 Phillips PM2 0 4 0 screws that secure the system board to the computer 3 Lift the left side of the system board up at an angle 1 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 73: ...s on the right side of the board 3 are clear of the computer NOTE To avoid breaking the board support the right side of the system board near the heat sink 3 as you lift it up and out of the computer Reverse this procedure to install the system board Component replacement procedures 61 ...

Page 74: ...ery see Battery on page 29 and then remove the following components a Hard drive cover see Hard drive cover on page 32 b Hard drive see Hard drive SSD drive on page 33 c Service cover see Service cover on page 38 d WLAN module see WLAN module on page 43 e WWAN module see WWAN module on page 41 f Fan see Fan on page 58 g Keyboard see Keyboard on page 45 h Base enclosure see Base enclosure on page 5...

Page 75: ...ime the heat sink is removed Replacement thermal material is included with the heat sink processor and system board spare part kits The following illustration shows the replacement thermal material locations Thermal paste is used on the heat sink 1 and the processor 2 Reverse this procedure to install the heat sink Component replacement procedures 63 ...

Page 76: ...the battery see Battery on page 29 and then remove the following components a Hard drive cover see Hard drive cover on page 32 b Hard drive see Hard drive SSD drive on page 33 c Service cover see Service cover on page 38 d Keyboard see Keyboard on page 45 e Base enclosure see Base enclosure on page 53 f Fan see Fan on page 58 g System board see System board on page 59 Remove the speaker assembly 1...

Page 77: ...omputer 4 Remove the battery see Battery on page 29 a Hard drive cover see Hard drive cover on page 32 b Hard drive see Hard drive SSD drive on page 33 c Service cover see Service cover on page 38 d Keyboard see Keyboard on page 45 e Base enclosure see Base enclosure on page 53 f Fan see Fan on page 58 g System board see System board on page 59 Remove the smart card board 1 Remove the Phillips PM2...

Page 78: ...nd then remove the following components a Hard drive cover see Hard drive cover on page 32 b Hard drive see Hard drive SSD drive on page 33 c Service cover see Service cover on page 38 d Keyboard see Keyboard on page 45 e Base enclosure see Base enclosure on page 53 f Fan see Fan on page 58 g System board see System board on page 59 Remove the fingerprint reader board 1 Position the system board u...

Page 79: ...rom the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 29 and then remove the following components a Hard drive cover see Hard drive cover on page 32 b Hard drive see Hard drive SSD drive on page 33 c Service cover see Service cover on page 38 d WLAN module see WLAN module on page 43 e WWAN module...

Page 80: ...ge 1 the left and right sides 2 and the top edge 3 of the display bezel until the bezel disengages from the display enclosure b Remove the display bezel 4 The display bezel is available using spare part number 769705 001 on models with a webcam and 769706 001 on models without a webcam NOTE For this procedure the display will not be connected to the computer as shown in the following image 68 Chap...

Page 81: ...our Phillips PM2 0 3 0 screws that secure the display panel to the display enclosure Display panels are available using the following spare part numbers 769721 001 35 6 cm 14 0 in LED HD AntiGlare display panel 769722 001 35 6 cm 14 0 in LED HD AntiGlare display panel b Rotate the top of the display panel downward 1 Component replacement procedures 69 ...

Page 82: ... following image 8 If it is necessary to replace the display hinges Display hinge covers and hinges are available in the Display Hinge Kit spare part number 702857 001 a Remove the Phillips broadhead PM2 0 2 5 screw 1 that secures each hinge cover to the display enclosure b Remove the display hinge covers 2 from atop the hinges 70 Chapter 6 Removal and replacement procedures for Authorized Service...

Page 83: ... spare part number 769704 001 a Release the WLAN antenna transceivers 1 from the clips built into the display enclosure The WLAN antenna transceivers are attached to the display enclosure with double sided tape b Detach the WLAN antenna cables from the routing channels 2 built into the display enclosure c Remove the WLAN antenna cables and transceivers The WLAN antenna cables and transceivers are ...

Page 84: ...sceivers are attached to the display enclosure with double sided tape b Detach the WWAN antenna cables from the routing channels 2 built into the display enclosure c Remove the WWAN antenna cables and transceivers The WWAN antenna cables and transceivers are included in the Antenna Kit spare part number 769704 001 Reverse this procedure to reassemble and install the display assembly 72 Chapter 6 R...

Page 85: ...ating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f1...

Page 86: ...arrow keys to select Main Save Changes and Exit and then press enter Your changes go into effect when the computer restarts NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some ...

Page 87: ...n screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the network administrator before installing any software updates...

Page 88: ...u for a boot device each time the computer is turned on or restarted Setting a new boot order in Computer Setup To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press ...

Page 89: ... Express Boot startup location menu is not displayed 5 To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the arrow keys to select Main Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Entering MultiBoot Express preferences When the Express Boot me...

Page 90: ...g in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter Compute...

Page 91: ...ctions or Use the arrow keys to select Main Save Changes and Exit and then press enter Your changes go into effect when the computer restarts NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files cal...

Page 92: ...r You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the updat...

Page 93: ...nces You can use MultiBoot in the following ways To set a new boot order that the computer uses each time it is turned on by changing the boot order in Computer Setup To dynamically choose the boot device by pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing f9 to enter the Boot Device Options menu To use MultiBoot Express t...

Page 94: ...r Computer Setup 3 Use a pointing device or the arrow keys to select Advanced Boot Options MultiBoot Express Boot Popup Delay Sec and then press enter 4 In the MultiBoot Express Popup Delay Sec field enter the length of time in seconds that you want the computer to display the startup location menu before it defaults to the current MultiBoot setting When 0 is selected the Express Boot startup loca...

Page 95: ...steps Start Computer Setup Computers or tablets with keyboards Turn on or restart the computer and when the HP logo appears press f10 to enter Computer Setup Tablets without keyboards Turn off the tablet Press the power button in combination with the volume down button until the Startup menu is displayed and then tap F10 to enter Computer Setup Navigating and selecting in Computer Setup To select ...

Page 96: ...will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Start Computer Setup See Starting Computer Setup on page 83 2 Select Main and then select Apply Factory Defaults and Exit NOTE On select products the selections may display Restore Defaults instead of Apply Factory Defaults and Exit 3 Follow the on screen ins...

Page 97: ... update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the A...

Page 98: ... the computer and when the HP logo appears press f9 to enter the Boot Device Options menu Tablets without keyboards Turn off the tablet Press the power button in combination with the volume down button until the Startup menu is displayed and then tap F9 to enter the Boot Device Options menu 2 Select a boot device then press enter TPM BIOS settings select products only IMPORTANT Before enabling Tru...

Page 99: ...ores the BIOS to its previously safe state without user intervention HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration The default configuration can be customized by advanced users To access the latest documentation on HP Sure Start go to http www hp com support and select your country Select Drivers Downloads and then follow the on ...

Page 100: ...urn on or restart the tablet and then quickly hold down the Windows button 2 Press or tap f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 88 b Hard drive c BIOS 3 When the diagnostic tool opens selec...

Page 101: ...ownloads 3 In the text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer and then select your operating system 5 In the Diagnostic section follow the on screen instructions to select and download the UEFI version you want Downloading HP PC Hardware Diagnostics UEFI to a USB device 89 ...

Page 102: ...ls only Create system repair discs select models only with an optional external optical drive Create system restore points NOTE This guide describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support To access Help and Support select Start Help and Support NOTE HP recommends that you print the recovery procedures and save them ...

Page 103: ... files you should continue to back up your system on a regular basis to maintain a reasonably current backup You should also create Windows system repair media select models only which can be used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a failure occurs ...

Page 104: ...ows 7 operating system media on page 93 Using the Windows recovery tools Using the Windows recovery tools you can Recover individual files Restore the computer to a previous system restore point Recover information using recovery tools NOTE For detailed instructions on various recovery and restore options perform a search for these topics in Help and Support To access Help and Support select Start...

Page 105: ...sk Management NOTE If the HP Recovery partition is not listed you must recover your operating system and programs using the Windows 7 operating system media and the Driver Recovery media For additional information see Using Windows 7 operating system media on page 93 3 If the HP Recovery partition is listed restart the computer and then press esc while the Press the ESC key for Startup Menu messag...

Page 106: ...fore the Windows operating system loads 3 When prompted press any keyboard key 4 Follow the on screen instructions 5 Click Next 6 Select Repair your computer 7 Follow the on screen instructions After the repair is completed 1 Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD 2 Install the Hardware Enabling Drivers first and then install Recommended Applications 94 Ch...

Page 107: ... after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup For more information on the Windows backup features see Windows Help and Support Performing a system recovery In case of system failure or instability the computer provides the following tools to recover your files Windows recovery...

Page 108: ...TE For additional information on recovering information using the Windows tools perform a search for these topics in Windows Help and Support Using f11 recovery tools CAUTION Using f11 completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed The f11 recovery tool reinstalls th...

Page 109: ...to the optional external optical drive and then restart the computer 3 When prompted press any keyboard key 4 Follow the on screen instructions After the installation is completed 1 Eject the Windows operating system media and then insert the Driver Recovery media 2 Install the Hardware Enabling Drivers first and then install Recommended Applications Using Windows Refresh or Windows Reset When you...

Page 110: ...P Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 98 For information on the recovery options that are available using the recovery media see Using Windows tools on page 99 Use Wind...

Page 111: ...urchased separately to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP See the Worldwide Telephone Numbers booklet included with the computer You can...

Page 112: ... recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 103 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that y...

Page 113: ... is still working To start HP Recovery Manager from the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps select products only 1 Type recovery in the taskbar search box select Recovery Manager and then select HP Recovery Environment or For computers or tablets with keyboards attached press f11 while the co...

Page 114: ...rd dock before beginning these steps 1 Insert the HP Recovery media 2 Access BIOS For computers or tablets with keyboards attached Turn on or restart the computer or tablet quickly press esc and then press f9 for boot options For tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume down button then select f9 or Turn on or restart the tablet and then quickly...

Page 115: ...m the HP Recovery partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media select products only on page 98 NOTE The Remove Recovery Partition option is only available on products that support this function Follow these steps to remove the HP Recovery partition 1 Type recovery in the taskbar search box and then select HP Recovery Manager 2 Select...

Page 116: ...A 65 W or 19 0 V dc 4 74 A 90 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces ...

Page 117: ...of colors up to 16 8 million Contrast ratio 200 1 typical Brightness 200 nits typical Pixel resolution Pitch 0 197 0 197 mm Format HD SVA 1366 x 768 Configuration RGB vertical stripe Backlight LED Character display 80 25 Total power consumption 3 46 W Viewing angle 65 horizontal 50 vertical typical 35 6 cm 14 0 in display specifications 105 ...

Page 118: ...ecurity Seek times typical read including setting Single track 1 5 ms 1 5 ms Average read write 11 13 ms 11 13 ms Maximum 22 ms 22 ms Logical blocks 976 773 168 628 142 448 Disk rotational speed 7200 rpm 7200 rpm Operating temperature 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Certain restrictions and exclusions apply Contact technica...

Page 119: ... IOPS Up to 260 MB s Up to 56K IOPS Ready time Maximum to not busy 2 0 s 4 0 s Access times Logical 0 1 ms 0 1 Total logical sectors 351 651 888 500 118 192 Operating temperature Operating Non operating 0 to 70 C 32 F to 158 F 55 to 95 C 67 F to 203 F 0 to 70 C 32 F to 158 F 40 to 80 C 40 F to 176 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is le...

Page 120: ...s Up to 40 MB s Up to 250 MB s Up to 100 MB s Ready time Maximum to not busy 2 0 s 4 0 s 4 0 s Access times Logical 0 1 ms 0 1 ms 0 1 Total logical sectors 46 905 264 62 533 296 500 118 192 Operating temperature Operating Non operating 0 to 70 C 32 F to 158 F 55 to 95 C 67 F to 203 F 0 to 70 C 32 F to 158 F 40 to 80 C 40 F to 176 F 0 to 70 C 32 F to 158 F 40 to 80 C 40 F to 176 F 1 GB 1 billion by...

Page 121: ...ded a Enter BIOS F10 Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press the ESC key to display the start up menu then press F10 If the system has a BIOS administrator password enter the password at the prompt b Select the File menu then Restore Defaults c Select the System Configuration menu then Restore Security Defaults d If an asset or ownersh...

Page 122: ...command option or by using a third party utility designed to erase data from an SSD To run Secure Erase enter BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display Select the Security menu and scroll down to the Utilities menu Select Secure Erase and select the desired hard drive Non volatile memory usage Non Volatile Memory Type Amount Size Does this m...

Page 123: ...ode is programmed at the factory Code is updated via Intel secure firmware update utility Unique Provisioning Data can be entered at the factory or by an administrator using the Management Engine MEBx setup utility The third party data store contents can populated by a remote management console or local applications registered by an administrator to have access to the space The Intel chipset is co...

Page 124: ... stored on an EEPROM This EEPROM cannot be written to when the memory module is installed in a PC Third party tools do exist that can write to the EEPROM when the memory module is not installed in a PC There are various third party tools available to read SPD memory 3 Does the Firmware Hub for System BIOS contain the BIOS program Is this chip writable and if so how The Firmware Hub does contain th...

Page 125: ... must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 32...

Page 126: ...and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance c...

Page 127: ...u remove these components handle them carefully NOTE Materials Disposal This HP product contains mercury in the backlight in the display assembly that might require special handling at end of life Disposal of mercury may be regulated because of environmental considerations For disposal or recycling information contact your local authorities or see the Electronic Industries Alliance EIA Web site at...

Page 128: ...e display bezel until the bezel disengages from the display assembly 3 Remove the display bezel 3 4 Disconnect all display panel cables 1 from the display inverter and remove the inverter 2 5 Remove all screws 1 that secure the display panel assembly to the display enclosure 116 Chapter 17 Recycling ...

Page 129: ...ll screws that secure the display panel frame to the display panel 9 Use a sharp edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame 10 Remove the display panel frame 2 from the display panel 11 Remove the screws 1 that secure the backlight cover to the display panel Display 117 ...

Page 130: ...panel right side up 15 Remove the backlight cables 1 from the clip 2 in the display panel 16 Position the display panel upside down WARNING The backlight contains mercury Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury 118 Chapter 17 Recycling ...

Page 131: ...cklight frame 19 Disconnect the display panel cable 1 from the LCD panel 20 Remove the screws 2 that secure the LCD panel to the display rear panel 21 Release the LCD panel 3 from the display rear panel 22 Release the tape 4 that secures the LCD panel to the display rear panel Display 119 ...

Page 132: ...23 Remove the LCD panel 24 Recycle the LCD panel and backlight 120 Chapter 17 Recycling ...

Page 133: ...83 restoring factory settings 74 79 84 computer specifications 104 connector power 11 connectors service considerations 24 D display specifications 105 display assembly removal 67 subcomponents 20 display assembly components removal 50 spare part numbers 50 display bezel removal 50 68 spare part numbers 20 50 51 68 display component recycling 115 display enclosure spare part numbers 21 display hin...

Page 134: ...ard product description 3 remval 45 spare part numbers 18 45 keypad embedded numeric 10 keys esc 9 fn 9 function 9 Windows applications 10 Windows key 9 L labels Bluetooth 15 regulatory 15 serial number 15 service 15 wireless certification 15 WLAN 15 latch battery release 14 legacy support USB 73 78 83 lights AC adapter battery 10 caps lock 7 hard drive 11 microphone mute 7 num lock 7 power 7 10 R...

Page 135: ...ss certification labels 15 removal replacement procedures 29 49 reset 97 restoring the hard drive 93 96 RJ 45 network jack identifying 12 RJ 45 network lights identifying 12 RTC battery removal 37 spare part number 18 37 S Screw Kit spare part number 23 SD card insert illustrated 18 security cable slot identifying 11 security product description 3 serial number 15 serial number computer 15 service...

Page 136: ...dows 7 operating system DVD creating 90 using for restore 93 Windows 7 operating system media creating 90 using for restore 93 Windows applications key identifying 10 Windows key identifying 9 Windows operating system DVD 97 Windows Startup Repair using 92 Windows tools using 99 wireless and memory module compartment identifying 13 wireless antenna removal 71 72 spare part number 20 71 72 Wireless...

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