HP EliteBook Folio 9470m, Maintenance And Service Manual

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then AMT Options. Then select Un-configure AMT on next boot. Select Save then Yes. Select the
File menu, and then select Save Changes and Exit. Reboot the system and confirm that you want
to un-configure AMT.
j. If the optional Intel® Anti-Theft Technology (AT) was activated, contact the provider to de-activate
it.
k. If the optional Absolute® Software Computrace® management and tracking service was activated
on the notebook PC, contact the provider to deactivate it.
l. Remove all power and system batteries for at least 24 hours.
2. Remove and retain the storage drive or clear the contents of the drive.
a. Hard Disk Drive (HDD)
Clear the HDD contents by using the HP Disk Sanitizer® utility or a third party application that,
ideally, is U.S. Department of Defense (DOD) 5220.22-M approved.
To run HP Disk Sanitizer, enter BIOS Setup by powering on the system and pressing F10 when
prompted near the bottom of the display, or press ESC to display the start up menu, then press
F10 . Select the Security menu and scroll down to the Utilities menu. Select Disk Sanitizer and
select the desired drive. For a higher level of protection, select Optimum.
NOTE: This process will take a long time, and the amount of time varies based on the hard drive
capacity.
b. Solid State Drive (SSD)
Clear the SSD contents by using the BIOS Setup Secure Erase command option, or by using a third
party utility designed to erase data from an SSD. To run Secure Erase, enter BIOS Setup by
powering on the system and pressing
F10 when prompted near the bottom of the display. Select
the Security menu and scroll down to the Utilities menu. Select Secure Erase and select the
desired hard drive.
Non-volatile memory usage
Non Volatile
Memory Type Amount
(Size) Does this
memory
store
customer
data? Does this
memory
retain data
when power
is removed? What is the
purpose of this
memory? How is data input into this
memory? How is this memory write
protected?
Real Time Clock
(RTC) battery
backed-up CMOS
configuration
memory (CMOS)
256 Bytes No Yes Stores system
date and time
and limited
keyboard
controller data. Using the F10 Setup utility or
changing the Microsoft®
Windows® date & time. This memory is not write-
protected. HP
recommends password
protecting the F10 Setup
utility.
Controller (NIC)
EEPROM 64 Kbytes
(not customer
accessible) No Yes Store NIC
configuration
and NIC
firmware.
Using a utility from the NIC
vendor that can be run from
DOS. A utility is required to
write data to this memory
and is available from NIC
vendor. Writing data to
this ROM in an
inappropriate manner will
render the NIC non-
functional.
Keyboard ROM 64 Kbytes
(not customer
accessible) No Yes Stores firmware
code (keyboard,
mouse, &
Programmed at the factory.
Code is updated when the
system BIOS is updated. A utility is required for
writing data to this
memory and is available
110 Chapter 15 Statement of Volatility