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Troubleshooting

If You Have a Problem

34

English

If You Have a Problem

If you have a problem with your HP Fax Modem, please
complete these steps in full before contacting your HP
Support provider:

1

Check the modem hardware.

2

Check the driver installation.

3

Use the troubleshooting tree.

4

Consult the online troubleshooting information provided
with Windows. If you have a problem with a particular
application, consult the documentation provided with the
application.

The following pages provide detailed information about each
of these steps.

modem.bk : modem3.fb4 Page 34 Thursday, November 26, 1998 5:21 PM

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Summary of Contents for D7808A

Page 1: ...HP D7808A HP D7808T HP 56K V90 PCI Fax Modem User s Guide ...

Page 2: ...al or consequential damages in connection with the furnishing performance or use of this material This document contains proprietary information that is protected by copyright All rights are reserved No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Microsoft Windows and Windows NT are U S registere...

Page 3: ...HP Fax Modem User s Guide Fax Modem Card User s Guide this manual RJ 11 Telephone Cable 2 Floppy Disks CD ROM ...

Page 4: ...ircuits except the telephone and line connectors which are telecommunications network voltage circuits Always disconnect the host computer from any analog telephone circuits before removing any covers Never touch or remove the communications card without first removing the connection to the telephone network Telephone Line Compatibility Use an Analog Telephone Line To use the HP Modem you must hav...

Page 5: ...ing Your HP Fax Modem Installation Overview 14 Online Help 14 Step 1 Installing the Modem Card in Your PC 15 Step 2 Connecting the Modem to the Telephone Line 17 Step 3 Installing the Drivers 18 In Windows 95 18 In Windows 98 20 In Windows NT 4 0 21 To Verify the Modem Installation 22 Step 4 Setting up your Computer s Internet Connection 23 In Windows 95 23 In Windows 98 24 ...

Page 6: ...e Modem Hardware 35 Step 2 Check the Driver Installation 36 In Windows 95 and Windows 98 36 In Windows NT 4 0 37 If the Driver is Incorrectly Installed 37 Step 3 Use the Troubleshooting Tree 38 Step 4 Consult the Windows Online Help 40 HP Customer Care Service and Support 40 Regulatory Information and Warranty Regulatory Information 42 HP Hardware Accessory Warranty 45 HP Software Warranty 46 HP S...

Page 7: ...the Web exchange email access newsgroups do fax mailings or simply receive faxes on your PC your HP Fax Modem provides the high speed transmission capabilities you need The HP Fax Modem is ideal for accessing graphics intensive web sites as well as for downloading high bandwidth audio and video files from the web ...

Page 8: ...modem card software drivers and fax software provided with the modem HP Fax Modem Features The HP Fax Modem provides your PC with the following features High speed Internet downloading at up to 56 Kbps High speed data transfer send and receive at up to 33 6 Kbps High speed fax send and receive rates of up to 14 4 Kbps NOTE The HP Fax Modem is for the US only ...

Page 9: ...95 Windows 98 or Windows NT 4 0 operating system NOTE For Windows NT 4 0 users it is recommended that you update your computer with the Microsoft Service Pack 3 or later for Windows NT 4 0 if you have not already done so Recent HP computers preloaded with Windows NT 4 0 will already be updated with Microsoft Service Pack 3 or later If your Windows NT 4 0 computer has been updated with Microsoft SP...

Page 10: ...e cable that you use to connect the modem card to the wall jack for an analog telephone line The Windows 95 Windows 98 Drivers and Diagnostics floppy disk This disk contains the modem drivers for Windows 95 and Windows 98 as well as the modem diagnostics utility The Windows NT 4 0 Drivers floppy disk This disk contain the modem drivers for Windows NT 4 0 The HP Modem Fax Software CD ROM This CD RO...

Page 11: ...accessory cards in your PC A medium sized flat head screwdriver This is not required for all HP computers since some have thumb screws An analog telephone line This is the standard wall jack that most homes have Use of a telephone line connected to a company telephone system PBX Key systems etc is not supported by the HP Fax Modem If you have Windows 95 the Windows 95 CD ROM or HP Recovery CD ROM ...

Page 12: ...e the HP Fax Modem takes advantage of the typical network configuration found when an analog subscriber connects to a digitally connected server Because it bypasses the analog to digital conversion in the downstream path the modem can use nearly all of the available network bandwidth The HP Fax Modem can send or upload data at up to 36 6 Kbps Also it is capable of downloading at 56 Kbps However cu...

Page 13: ...2 Installing Your HP Fax Modem This chapter will guide you through the installation of the hardware and software for your modem You should read this chapter before starting the installation process ...

Page 14: ...rties for the modem 4 Set up your computer s Internet connection 5 Install the fax software and set up your computer to use fax Online Help Apart from this manual Windows 95 Windows 98 and Windows NT 4 0 have extensive online help information about installing setting up and using modems It also has information about troubleshooting modem problems To access this valuable online information any time...

Page 15: ...lize the static electricity rest the accessory bag on top of the power supply unit desktop models or the top of the computer minitower models while you are removing the accessory from the bag Handle the accessory as little as possible and with care 1 Turn off the computer Disconnect all power cords and any telecommunication cables 2 Remove the computer s cover 3 Find a free PCI accessory card slot...

Page 16: ...ferent from the examples shown 6 Align the card s connector with the slot Firmly press the card into the slot Make sure that the card s connector engages completely with the slot and does not touch components on other adjacent cards 7 Secure the card by replacing the slot cover screw If you loosened the screws on adjacent slots remember to tighten them 8 Replace the cover Reconnect all power cords...

Page 17: ...the LINE jack on the modem Plug the other end of the cable into a wall jack for an analog telephone line 2 If you want to use a telephone on the same line as the modem when the modem is not in use connect the telephone cable into the modem s PHONE jack 3 Switch on your computer You are now ready to install the drivers and software that came with your HP Fax Modem PHONE connection optional LINE con...

Page 18: ...r from this 1 After you have restarted your computer Windows automatically detects the new modem as a PCI Serial Controller and displays a message Insert the Windows 95 98 Drivers disk in the floppy drive and click Next 2 After a few moments Windows displays the message Windows found the following driver HP Fax Modem PCI Enumerator Click Finish 3 After a few moments Windows displays a message simi...

Page 19: ...the dialing properties for your modem This will allow your modem to dial correctly Click the Start button then click Settings Control Panel 6 In the Control Panel double click the Modems icon 7 Click the Dialing Properties button 8 Enter your area dialing code and country Also complete the necessary information under How I dial from this location for example enter 0 in the appropriate field if you...

Page 20: ...isplays the message What do you want Windows to do Select the option Search for the best driver and click Next 3 In the next window click the check box Floppy disk drives insert the Windows 95 98 Drivers disk in the floppy drive and click Next 4 Windows then tells you that it found a driver on the floppy disk drive for your modem Click Next The necessary files will be copied onto your computer 5 F...

Page 21: ...Operating System to No Your PC s BIOS Setup program may differ from this 1 Once your computer has started insert the Windows NT 4 0 Drivers disk into the floppy disk drive 2 Click the Start button then click Run 3 Enter A setup exe where A is the letter of your floppy disk drive and click OK 4 The Modem Board Installation Wizard is launched This will guide you through the installation of the HP Fa...

Page 22: ...nstallation To verify that the modem has been successfully installed in Windows 95 Windows 98 and Windows NT 4 0 1 Click the Start button then click Settings Control Panel 2 Double click the Modems icon 3 In the Modem Properties dialog box select the General tab The modem installed on your computer should be displayed ...

Page 23: ...e shown In Windows 95 Before you start you must have your Internet Service Provider s phone number handy If you do not have an Internet Service Provider you will need to get one before proceeding 1 Click the Start button then click Settings Control Panel 2 Double click the Internet icon 3 Select the Connection tab 4 Click the check box Connect to the Internet as needed 5 Click the Add button 6 You...

Page 24: ...ol Panel 2 Double click the Internet icon 3 Select the Connection tab 4 Click the Connect button to run the connection wizard The connection wizard will allow you to a Sign up and configure your computer for a new Internet account In this case the connection wizard will present you with a list of Internet Service Providers in your area so that you can choose one b Connect to an existing Internet a...

Page 25: ...Dial Up Networking 2 Click the Install button Windows installs dial up networking 3 In the RAS Capable Device window your HP Fax Modem should be listed Select it and click OK 4 Click the Configure button 5 Select the option as follows Then click OK 6 Click the Network button 7 Select the TCP IP check box and click OK 8 Click the Continue button 9 Windows then informs you that dial up networking wa...

Page 26: ... and asks you if you want to add an entry Click OK This launches the Phonebook Entry Wizard If this message is not displayed click New to launch the Phonebook Entry Wizard 12 Enter the name of the phonebook entry in this case your Service Provider and click Next 13 In the next window select the I am calling the Internet check box The two other options depend on the Service Provider chosen Consult ...

Page 27: ...tains the fax software 1 Insert the CD ROM in the CD ROM drive 2 Run the Setup Wizard by clicking Start Run then typing D setup exe where D is the letter of your CD ROM drive If you are unsure about the letter of your CD ROM drive you can click the Browse button and then look for the setup exe file on the CD ROM The Setup Wizard will guide you through the installation of RingCentral Fax ...

Page 28: ...rd will guide you through the process of setting up the fax software 4 Click Next The Setup Wizard automatically detects your modem and collects information about your modem 5 The wizard then displays your HP Fax Modem Ensure that it is selected and click OK 6 Click Next 7 Enter the information requested name company address and so on Ensure that you enter all information accurately It will be use...

Page 29: ...t click Previous until you get to the appropriate screen to modify the information To get back to this screen click Next until you get to it 12 In the next screen you can specify how many times the computer will let an incoming call ring before answering If you have any doubt leave the default settings Once completed click Next This setting is significant only if you are going to get incoming call...

Page 30: ...stration Wizard If you have just set up the fax software the Registration Wizard will start automatically a few moments after completing the setup If this is the case go on to step 2 Otherwise you can launch the Registration Wizard at any time by clicking the Menu button on the fax machine then clicking RingCentral Fax Register RingCentral Fax 2 Once you have launched the Registration Wizard click...

Page 31: ...hand side of the fax machine If RingCentral Fax is not running click the Start button click Programs RingCentral Fax RingCentral Fax Help If you chose a different Programs menu location during the RingCentral Fax installation you can access the help in the location you chose This online document has among many other topics information about Sending faxes Receiving faxes Scheduling faxes Viewing fa...

Page 32: ...Installing Your HP Fax Modem Step 5 Installing and Setting up the Fax Software 32 English ...

Page 33: ...3 Troubleshooting This chapter provides information for troubleshooting problems you may have with your modem ...

Page 34: ...g your HP Support provider 1 Check the modem hardware 2 Check the driver installation 3 Use the troubleshooting tree 4 Consult the online troubleshooting information provided with Windows If you have a problem with a particular application consult the documentation provided with the application The following pages provide detailed information about each of these steps ...

Page 35: ...taining the Modem Diagnostics into the disk drive 2 Restart your computer To do this click Start Shut down then select Restart the computer and click OK 3 Your computer will start boot on the floppy disk Run the diagnostics utility by typing DIAG_HW BAT and pressing the Enter key The diagnostics utility checks the modem hardware and then displays the result If your computer does not start on the f...

Page 36: ...b 4 Double click Modem in the list 5 Select HP Fast Modem with V90 then click the Properties button Under Device Status there should be written This device is working properly If this is not the case then the driver is incorrectly installed refer to If the Driver is Incorrectly Installed on page 37 Click Cancel 6 In the Control Panel double click the Modems icon 7 In the Modem Properties dialog bo...

Page 37: ... Fax Modem should be listed If the HP Fax Modem is not listed the driver was incorrectly installed Click Cancel 3 Then in the Control Panel double click the Modems icon 4 In the Modem Properties dialog box your HP Fax Modem should be listed under the Modem heading Also a communications port for example COM3 should be listed as attached to the modem If this is not the case the driver is incorrectly...

Page 38: ...Incompatibility between PABX company telephone system and modem Yes No Install on direct line coming from telephone operator Alternatively contact your PABX provider for information about compatibility with the external telephone system Ensure the modem cable is correctly connected to the wall socket and the modem card Ensure the telephone socket is working Faulty cable connection Incompatibility ...

Page 39: ...ons on page 36 to check the driver installation Windows NT 4 0 Follow the instructions on page 37 to check the driver installation Yes 2 Set up the application to use the modem Refer to the application s documentation to learn how to do this In RingCentral Fax Click the Menu button click Configure Options click the Modem tab then click the Select button An application is unable to find or to use t...

Page 40: ...he top right hand side of the fax machine If the fax application is not running click the Start button click Programs RingCentral Fax RingCentral Fax Help If you chose a different Start menu location during the RingCentral Fax installation you can access the help in the location you chose HP Customer Care Service and Support The latest drivers and utilities are available on HP s web site at http w...

Page 41: ...Regulatory Information and Warranty ...

Page 42: ...ower Lines FCC Title 47 CFR Part 15 Class B 2 ICES 003 Issue 2 Supplementary information The product herewith complies with the requirements of the following Directives and carries the CE marking accordingly The EMC directive 89 336 EEC amended by the directive 93 68 EEC The Low Voltage Directive 73 23 EEC 1 The product was tested in a typical configuration with Hewlett Packard Personal Computer S...

Page 43: ... a label that contains among other information the FCC Registration Number and Ringer Equivalence Number REN for this equipment You must upon request provide this information to your telephone company The REN is used to determine the quantity of devices you may connect to your telephone line and still have all of those devices ring when your telephone is called In most but not all areas the sum of...

Page 44: ...o be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 L étiquette d Industrie Canada identifie le matériel homologué Cette étiquette certifie que le matériel est conforme à certaines normes de protection d exploitation et de...

Page 45: ...vice center At Hewlett Packard s discretion a defective accessory will be repaired or replaced by a new unit either of the same type or of an equivalent model If this accessory is purchased and used together with an HP Vectra personal computer an HP Brio personal computer or an HP Kayak PC Workstation it will be covered by the warranty of this computer or workstation under the same conditions of s...

Page 46: ... be unable to replace the media within a reasonable amount of time Customer s alternate remedy shall be a refund of the purchase price upon return of the product and destruction of all other nonremovable media copies of the software product Notice of Warranty Claims Customer must notify HP in writing of any warranty claim not later than thirty 30 days after the expiration of the warranty period Th...

Page 47: ...opyrighted and protected under the copyright laws Customer acknowledges and agrees that the software may have been developed by a third party software supplier named in the copyright notices included with the software who shall be authorized to hold the Customer responsible for any copyright infringement or violation of this Agreement TRANSFER OF RIGHTS IN SOFTWARE Customer may transfer rights in ...

Page 48: ...Regulatory Information and Warranty HP Software License Agreement 48 English ...

Page 49: ......

Page 50: ...Part Number Printed D7808 90001 11 98 in Taiwan Paper not bleached with chlorine 50 25 ...

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