Diagnostic flowcharts
81
Hardware problem troubleshooting
Power problems
Power source problems
1.
Press the Power On/Standby button to be sure it is on. If the server has a Power On/Standby button
that returns to its original position after being pressed, be sure you press the switch firmly.
2.
Plug another device into the grounded power outlet to be sure the outlet works. Also, be sure the
power source meets applicable standards.
3.
Replace the power cord with a known functional power cord to be sure it is not faulty.
4.
Replace the power strip with a known functional power strip to be sure it is not faulty.
5.
Have a qualified electrician check the line voltage to be sure it meets the required specifications.
6.
If Enclosure Dynamic Power Capping or Enclosure Power Limit is enabled on supported servers, be
sure there is sufficient power allocation to support the server.
7.
Be sure no loose connections exist.
Power supply problems
1.
Be sure no loose connections exist.
2.
If the power supplies have LEDs, be sure they indicate that each power supply is working properly. If
the LEDs indicate a problem with a power supply (6.7Hz flashes green or off), then check the power
source. If the power source is working properly, then replace the power supply.
If the 6.7Hz green LED is flashing or off,it could mean any of the following:
o
AC power unavailable
o
Power supply failed
General hardware problems
Problems with new hardware
1.
Be sure the hardware being installed is compatible with the server.
2.
Be sure the new hardware is installed properly. To be sure that all requirements are met, see the
device, server, and OS documentation.
Common problems include:
o
Connection of the data cable, but not the power cable, of a new device
o
Loose connections exist
3.
Be sure no memory, I/O or interrupt conflicts exist.
4.
Be sure all cables are connected to the correct locations.
5.
Be sure other components were not accidentally unseated during the installation of the new hardware
component.
6.
Be sure all necessary software updates, such as device drivers, ROM updates, and patches, are
installed and current, and is the latest version.
7.
Be sure all boards are properly installed in the server.
Summary of Contents for CL2100 G3 407S
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