Troubleshooting Guide
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2. If the devices are correctly installed, make sure your system recognizes them. For example, on
Windows platforms, you can use Windows Explorer or the Device Manager; on Linux platforms, you
can use the
cat /proc/scsi/scsi
command.
3. Check for errors or messages in the
dptrace.txt
file. This file is located in your Data Protector
Express log directory.
Data Protector Express does not recognize my SCSI library. The tape device is displayed, but not the
library.
1. Make sure that no other backup programs are installed. Other backup programs often install drivers
that are incompatible with Data Protector Express.
2. Check the following (Windows NT (or later)): Disable the library drivers in the Device Manager
screen. Sometimes these drivers conflict with the Data Protector Express drivers.
