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Appendix A: Troubleshooting Guide
Troubleshooting Installation
When I try to log on to NDS, Data Protector Express keeps asking for the password.
When you run Data Protector Express the first time after installing Data Protector Express on a NetWare
Server, NetWare asks you to enter the NetWare Directory Services (NDS) login password for the
administrator. Refer to
Running Data Protector Express for NetWare for the First Time
for details.
I can’t log on to Data Protector Express.
If this is a new Data Protector Express installation, try to log on as the ADMIN user, which is
automatically created during installation. Initially, there is no password for the ADMIN user.
If the message Error 129 appears, you may not have installed Data Protector Express correctly. Data
Protector Express requires a Data Protector Express management domain to be active in order for you to
log on. During installation, make sure you select
Create a new Data Protector Express management
domain
on one of the machines you are installing. Then start Data Protector Express on that machine
before installing it on other machines.
Troubleshooting Backup Devices
I can’t see my tape drive listed in the Device folder.
Data Protector Express automatically recognizes any backup device attached to your machine. If the
device does not appear, first try the following:
All devices and platforms
Use the manufacturer instructions to verify that you installed the device correctly.
•
Refer to
General Installation Notes
for information about some platform-specific issues.
•
On Windows systems, make sure that the device driver is installed.
SCSI devices
•
Make sure the most current SCSI drivers are installed.
•
Make sure there are no SCSI ID conflicts.
•
Make sure that the device isn’t attached to a RAID controller.
•
On Linux systems, remove and reload the SCSI drivers. Make sure that the sg (SCSI generic) module
is loaded (see
SCSI generic module required for device support
).
IDE devices
1. Make sure the hardware jumpers are correctly set on the device. That is, set it to Master instead of
Slave.
