HP A3724A - SureStore E Hub S10 User Manual Download Page 69

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TROUBLESHOOTING

Troubleshooting Procedures

LED Indicators

If the Power LED Is Off

If the Hub Fault LED Stays on After Self-Test

If a Fan Is Not Operating

If a Device Is Unlisted/UNCLAIMED in ioscan or Not
Displayed in SCSI Adapters Window

If a Port LED Is Off

If a Port LED Is On When It Should Be Off

If the Management Server Cannot Ping the Hub

If Firmware Upgrade Appears to Fail

Summary of Contents for A3724A - SureStore E Hub S10

Page 1: ...Hewlett Packard SureStore E Hub Models S10 and L10 Service and User Manual ...

Page 2: ......

Page 3: ...Hewlett Packard SureStore E Hub Models S10 and L10 Service and User Manual Edition E0899 Order No A3724 90006 Printed in U S A ...

Page 4: ...k Information HyperTerminal is a registered trademark of Hilgreave Inc Windows and Windows NT are either a registered trademark or trademark of Microsoft Corporation in the United States and or other countries Safety Instructions Grounding This product is a safety class I product and has a protective earthing terminal There must be an uninterruptible safety earth ground from the main power source ...

Page 5: ...aded Long Wave Hub Topology 19 2 Installation 21 Overview 22 Procedure 1 Prepare to Install the Hub 23 Procedure 2 Unpack the Hub 24 Procedure 3 Verify Hub Operation 25 Procedure 4 Mount the Hub into a Rack Optional 27 Procedure 5 Plan the FC AL Connections 32 Correct Cabling Example for a Short Wave Hub 32 Correct Cabling Example for a Long Wave Hub 33 Incorrect Cabling Examples 35 Nonsupported C...

Page 6: ...ure 1 Obtain the Current Firmware 49 Procedure 2 Reboot the Hub 49 Procedure 3 Update the Hub Controller Firmware 50 Procedure 4 Update the Hub Device Agent Code 52 Procedure 5 Reset the Hub 53 Procedure 6 Set Manufacturing Values 54 Enabling Hub Management 57 Setting Hub IP Address and Network Configuration Options 57 Verifying and Setting SNMP Values 58 Configuring Cascaded Hubs 60 Running Diagn...

Page 7: ...f Firmware Upgrade Appears to Fail 79 Recovering from Failed Firmware Upgrade 80 5 Maintenance and Replacement 85 Introduction 86 Maintenance 87 Replacing the Fan Module 88 6 Reference 91 Standard Configurations 92 Configuration Options 95 Replacement Parts 97 Operating Requirements 100 Software and Operating System Requirements 100 Physical and Cabling Requirements 100 Supported Hardware 103 Supp...

Page 8: ...6 Regulatory Statements 110 Laser Safety 113 Glossary 117 Index 121 ...

Page 9: ...lling the Plenum Shroud 30 12 Hub Correctly Installed in a Rack 31 13 Cascaded Short Wave Hub Configuration 33 14 Cascaded Long Wave Hub Configuration 34 15 Incorrect Cabling Example Connected Ports on the Same Hub 35 16 Incorrect Cabling Example Disconnected Cable 35 17 Incorrect Cabling Example More Than One Cable Connection Between Hubs 36 18 Incorrect Cabling Example Long Wave Port Connections...

Page 10: ...8 23 HP SureStore E Hub Standalone 93 24 HP SureStore E Hub Factory Racked 94 25 Model S10 or L10 Option 001 Hub Rackmount Kit 96 26 HP SureStore E Hub Replaceable Parts 97 ...

Page 11: ...wer Cord Part Numbers 99 8 Cable Plant Specifications Single Mode 2 km 10 km 100 MB sec 101 9 Cable Plant Specifications 50 Micron Multimode 500 m 100 MB sec Non OFC Operation 102 10 Cable Plant Specifications 62 5 Micron Multimode 175 m 100 MB sec Non OFC Operation 102 11 Supported Cable Distances 104 12 Environmental Specifications for Model S10 Short Wave and Model L10 Long Wave Hubs 107 13 Phy...

Page 12: ...10 ...

Page 13: ...Product Description 11 1 PRODUCT DESCRIPTION Overview Features Front Panel Model S10 Short Wave Hub Front Panel Model L10 Long Wave Hub Rear Panel Short Wave and Long Wave Hubs Supported Topologies ...

Page 14: ...mmunication for other nodes Fibre Channel Manager is a web based software application that allows you to remotely manage and monitor the health of the hub To learn more about Fibre Channel Manager visit the Hewlett Packard Software Depot http www software hp com Fibre Channel Manager is available as a free download from this web site Older hubs may require a firmware upgrade to meet Fibre Channel ...

Page 15: ...ved Plug and play capability which allows the hub to connect to compatible servers and other Fibre Channel Arbitrated Loop FC AL devices while they are operating FC AL devices can be added or removed while the hub is active Cascade support hub to hub connections for increased loop distances Cascaded short wave hubs are supported up to 500 meters cascaded long wave hubs are supported up to 3000 met...

Page 16: ...e to manage the hub with Fibre Channel Manager The Reset button resets the internal control microprocessor of the hub Pushing the Reset button also forces loop initialization on all devices in the loop Figure 1 Front Panel Display Short Wave Hub 1 Power LED 7 10Base T port 2 Fault LED 8 10Base T Status LED 3 Reset button 9 MAC address 4 Fibre Channel connector Port 1 indicated 10 RS 232 port 5 Por...

Page 17: ...ection if you choose to manage the hub with Fibre Channel Manager The Reset button resets the internal control microprocessor of the hub Pushing the Reset button also forces loop initialization on all devices in the loop Figure 2 Front Panel Display Long Wave Hub 1 Power LED 7 FC AL long wave port and Port LED 2 Fault LED 8 10Base T port 3 Reset button 9 10Base T Status LED 4 Fibre Channel connect...

Page 18: ...ar panel cool the hub If one fan fails the remaining two fans cool the hub temporarily but it is important to replace the module as soon as possible see chapter 5 Maintenance and Replacement Figure 3 Rear Panel Caution Although the module will continue to run with two fans a full complement of fans ensures system and data integrity fan air vents ...

Page 19: ... multimode fiber cable for new installations but also supports 62 5 micron multimode fiber cable with SC style connectors in existing installations Stated distances assume 50 micron multimode cable A server with an FC AL short wave adapter can connect to an hub 500 meters away Each of the 10 ports on the short wave hub can connect to an FC AL device up to 500 meters away The maximum distance betwe...

Page 20: ... is 1500 meters 1 5 km Figure 5 Example Topology Cascaded Short Wave Hubs Cascaded hubs must have the same firmware versions to operate properly If you are using Fibre Channel Manager to manage cascaded hubs configure the hub that has the LAN ethernet connection as a parent hub and the remaining hub as a child hub see Configuring Cascaded Hubs on page 60 Maximum distance between FC AL Devices HP U...

Page 21: ...vers Caution When cascading long wave hubs only connect long wave ports to long wave ports or short wave ports to short wave ports Ports 1 through 9 on each long wave hub are for connections to FC AL devices Ports 1 through 9 can also be used in a cascaded configuration however the maximum distance between hubs decreases from 3000 meters to 500 meters Figure 6 Example Topology Cascaded Long Wave H...

Page 22: ...the same firmware versions to operate properly If you are using Fibre Channel Manager to manage cascaded hubs configure the hub that has the LAN ethernet connection as a parent hub and the remaining hub as a child hub see page 60 for more information ...

Page 23: ...ure 1 Prepare to Install the Hub Procedure 2 Unpack the Hub Procedure 3 Verify Hub Operation Procedure 4 Mount the Hub into a Rack Optional Procedure 5 Plan the FC AL Connections Procedure 6 Connect FC AL Devices Procedure 7 Verify the Connections ...

Page 24: ...re the following 1 Prepare to install the hub 2 Unpack the hub 3 Verify hub operation 4 Mount the hub in a rack optional 5 Plan the FC AL connections 6 Connect the FC AL devices 7 Verify the connections Read this chapter completely before installing the hub or attaching any FC AL devices to the hub ...

Page 25: ...o Install the Hub Before installing the hub Complete site required arrangements for the hub Make sure electrical power and temperature control requirements are met Define a strategy for integrating the hub into an existing loop Draw a map of all nodes to be connected to the hub ...

Page 26: ...re missing 4 If the hub is to be used as a standalone unit attach the four rubber feet to the bottom corners of the hub Optionally remove the hub s preinstalled mounting ear brackets and nylon retainers The brackets and retainers are used to mount the hub in a rack Figure 7 Standalone Product Contents Models S10 and L10 Service and User Manual power cord loopback cable rubber feet mounting nylon r...

Page 27: ...ED amber stays on after self test the hub failed Refer to chapter 4 Troubleshooting or contact an HP service representative for assistance If the Power LED does not light refer to chapter 4 Troubleshooting or contact an HP service representative Note Interruptions to the hub s AC power source initiate a self test Make sure the power source circuits are properly grounded before using the supplied p...

Page 28: ...nfigure the hub as described in chapter 3 RS 232 Interface Functions 6 Verify the connection between the HP UX server and the hub At the management server where Fibre Channel Manager is or will be installed execute the following command etc ping hub IP address Example etc ping 15 43 214 13 Fibre Channel Manager requires HP UX 10 20 or 11 0 on the management server If you are unable to ping the hub...

Page 29: ...as needed from the front of the cabinet and open the rear door 3 If the rubber feet are attached to the bottom of the hub peel off the feet Attach the mounting ear brackets and nylon retainers if they are missing from the left and right sides of the hub Figure 8 Secure the mounting ear brackets with three M3 x 5 screws to each front outside corner turning the angled end of the bracket outward Atta...

Page 30: ...ine up the hole in the rail lines with the holes in the nut and column Figure 9 6 Use a second sheet metal nut and repeat steps 4 and 5 to attach the other end of the rail to the inner column on the front of the rack Note DO NOT attach screws at this time Figure 9 Installing Rails front of rack rear of rack ...

Page 31: ...with the holes in the assembled rail nut and column 9 Insert a 10 32 x 625 machine screw through the mounting ear bracket rail nut and column on each side of the hub Figure 10 Tighten the screws Figure 10 Installing the Hub into the Rack 10 Slide the plenum shroud into the front side of the rack Align the holes in the plenum shroud brackets with the holes in the assembled rails and outer posts ...

Page 32: ...30 Procedure 4 Mount the Hub into a Rack Optional 11 Secure the brackets to the posts with 10 32 x 625 machine screws Figure 11 Figure 11 Installing the Plenum Shroud plenum shroud bracket ...

Page 33: ... finishes the self test in less than 15 seconds Verify that the hub passes the self test If the Fault LED amber stays on after self test the hub failed Refer to chapter 4 Troubleshooting or contact an HP service representative for assistance If the Power LED is not lighted refer to chapter 4 Troubleshooting or contact an HP service representative 13 Reinstall filler panels over the plenum shroud ...

Page 34: ...ct wiring can lead to problems such as devices left off the loop and inaccessible by the server Follow the guidelines below before starting 2 Refer to your cabling map to review the user assigned loop ID hardware address of each FC AL device to be connected to the hub and verify that each ID is unique Duplicate IDs on the loop can cause problems 3 Verify that the connections between the hub port a...

Page 35: ... connection between short wave hubs can occupy any combination of ports Figure 13 Cascaded Short Wave Hub Configuration Note If you plan to use Fibre Channel Manager to manage cascaded hubs you must configure the hub that has the LAN ethernet connection as a parent hub and the remaining hub as a child hub see Configuring Cascaded Hubs on page 60 Correct Cabling Example for a Long Wave Hub Hewlett ...

Page 36: ...h ports 1 through 9 the short wave ports but the supported distance between hubs is reduced from 3000 meters to 500 meters When cascading long wave hubs ONLY connect long wave ports to long wave ports or short wave ports to short wave ports Any unused short wave port on Hub A or Hub B can connect to any compatible FC AL device Figure 14 Cascaded Long Wave Hub Configuration Note If you plan to use ...

Page 37: ...on the same hub Ports between the two connections will be eliminated from the loop Figure 15 Incorrect Cabling Example Connected Ports on the Same Hub DO NOT leave cables that are connected to the hub disconnected at the opposite end of the cable Figure 16 Incorrect Cabling Example Disconnected Cable Not connected ...

Page 38: ...onnect long wave FC AL devices to long wave hubs Figure 18 Incorrect Cabling Example Long Wave Port Connections to Wrong Device Port In the example in Figure 18 The long wave port on Hub A is incorrectly connected to Port 1 a short wave port on Hub B A device other than the long wave port of another hub is attached to the long wave port of Hub B The long wave port of Hub A should be connected to t...

Page 39: ...other hub is NOT a supported configuration Figure 19 Nonsupported Cabling Example More Than Two Hubs Connected Connecting an HP UX server and HP NetServer to the same hub is NOT a supported configuration Figure 20 Nonsupported Cabling Example HP UX Server and HP NetServer Connected to Same Hub HP UX Server HP NetServer ...

Page 40: ...cate IDs occur the system is unavailable until the address conflict is resolved An error message appears on the system console Change the address of the second duplicating device 2 Remove the covers from the FC AL ports Refer to your cabling map and begin connecting devices to the hub Leave the covers on ports not in use Caution Fiber optic cables and connectors are extremely fragile Avoid twistin...

Page 41: ...s connected directly to a server follow the removal procedures in the document that came with the FC AL device before disconnecting the device s cable When installing model L10 long wave hubs in a cascaded topology make sure the long wave port is connected only to the long wave port on another long wave hub 3 For the model L10 long wave hub connect the long wave loopback cable to the long wave por...

Page 42: ...k the hardware paths between the server and the attached FC AL devices ioscan f For details on ioscan and its options refer to the HP UX System Administration Tasks Manual Also consult the device documentation to interpret the ioscan output 2 If the Hardware State of a device connected to the hub is Unclaimed or No H W see chapter 4 Troubleshooting for more information For HP NetServers 1 From the...

Page 43: ...RS 232 Interface Functions 41 3 RS 232 INTERFACE FUNCTIONS Overview Setting Up an RS 232 Connection Updating the Hub Firmware Enabling Hub Management Running Diagnostic Tests Viewing Hub Information ...

Page 44: ...are to run diagnostic tests or view hub information Before beginning the procedures in this chapter determine the configuration values that are required for the hub Obtain IP addresses from the network administrator for the LAN to which the parent hub is connected IP addresses are optional for the child hub Values can be written in the spaces of the following worksheet Table 1 Worksheet for Hub Co...

Page 45: ...yed can be different from the examples shown in this manual Fewer menu options are displayed in earlier versions of the hub firmware To update the firmware follow the instructions given in Updating the Hub Firmware on page 48 If the Main menu does not appear and the display shows the following message press the Reset button on the front panel of the hub pROBE The Main menu provides four options 1 ...

Page 46: ...ress and serial number Tips for Using the RS 232 Interface To enter a command type the number that corresponds to the desired option then press ENTER An appropriate submenu appears To enter a value type the value and then press ENTER To enter multiple values enter each one separately Enter 1 to return to the previous menu or option From the Main menu enter 1 to reset the hub New self test values a...

Page 47: ...e following equipment FC AL hub A personal computer such as an OmniBook notebook PC A null modem serial cable The cable must have a DB 9 female connector for connection to the hub For example for an OmniBook notebook PC you can use an HP 24542U RS 232 cable which has two DB 9 female connectors Terminal emulation software such as HyperTerminal The terminal emulator must be capable of ASCII text fil...

Page 48: ...n a dumb terminal and the hub requires the following equipment FC AL hub Any terminal that supports VT100 emulation with no flow control The terminal must be in vt100 mode before you continue with this procedure Refer to the terminal s manual for more information A null modem serial cable The cable must have a DB 9 female connector for connection to the hub To establish a connection do the followi...

Page 49: ...following settings 4 Press ENTER to display the hub configuration Main menu If the Main menu does not appear and the following message is displayed press the Reset button on the front panel of the hub pROBE Baud rate 19 200 Data bits 8 Parity bits none Stop bits 1 Parity check off Flow control none ...

Page 50: ... RS 232 interface see Setting Up an RS 232 Connection on page 45 To update the hub firmware use a PC connected to the hub First copy the firmware files to the PC and then transfer the firmware from the PC to the hub The general process for updating the hub firmware is the following 1 Obtain the current firmware 2 Reboot the hub 3 Update the hub controller firmware 4 Update the hub device agent cod...

Page 51: ...a self extracting ZIP file for Windows and as a compressed tar file for HP UX These compressed files include the current and previous release version of the firmware The previous release versions are necessary if you need to recover from an unsuccessful firmware update 4 Follow the instructions at the web site to download the firmware files 5 Copy the files to the PC you will use to download the n...

Page 52: ...roller firmware A prompt appears for you to begin file transfer for example Ready to download Hub Controller code to RAM Start ASCII file S record format transfer now Refer to terminal emulator user manual for instructions Press control C at any time to cancel 2 From the terminal emulator application select the transfer option to send a text file The hub s firmware files have a frm suffix Verify t...

Page 53: ...tically rebooted and additional messages appear DRAM test this will take about 10 seconds passed SEEPROM test this will take about 1 second passed FLASH checksum this will take about 2 seconds passed Press Enter key for Boot Menu Agent boot in 7 seconds To reboot you must interrupt the display to go to the Boot menu 5 Immediately press ENTER to display the Boot menu Note If the Main menu appears i...

Page 54: ... select the transfer option to send a text file The hub s firmware files have a frm suffix Verify that the terminal emulator application is displaying all file types 3 Send the following file you downloaded from the web site Firmware filenames change when updated versions are released Always check the Hewlett Packard Software Depot for the latest firmware version and download instructions The defa...

Page 55: ...ksum appears for example FLASH programming will take about 40 seconds FLASH pgm 001000 101000 800000 900000 complete no errors New FLASH checksum 0x7B04 The value displayed can be different from the example shown here Then the Boot menu appears again Procedure 5 Reset the Hub After updating the hub firmware you must reset the hub for the new firmware to take effect 1 From the Boot menu enter 3 to ...

Page 56: ...Proxy Master state and reboot 5 Enter 2 to change the Proxy Master setting to ENABLED and reboot the hub When the Main menu appears verify the new Hub Controller version Procedure 6 Set Manufacturing Values After resetting the hub and verifying the new firmware versions set the system sysDescr and system sysObjectID values 1 From the Main menu enter mfg to display the Manufacturing Settings Menu M...

Page 57: ...escr string 4 Verify that the setting is correct then enter 1 to return to the Manufacturing Settings Menu Manufacturing Settings Menu 1 Return to Main Menu 2 Set sysdescr current HP A3724A FC AL Shortwave Hub 3 Set system OID current 1 3 6 1 4 1 4 Toggle port bypass persistence mode current Enabled 5 Enter 3 to display the Set System OID Menu Set System OID Menu current 1 3 6 1 4 1 1 Return to Ma...

Page 58: ...annel Manager to manage the hub the bypass persistence setting controls the behavior of bypassed ports when the hub is power cycled or reset If the hub is power cycled or reset with bypass persistence disabled the hub automatically enables all ports that were previously bypassed in Fibre Channel Manager If the hub is reset with bypass persistence enabled the hub continues to bypass ports that were...

Page 59: ...e this procedure to set the following parameters on the hub Hub IP address Subnetworking mask Default gateway address If you have hubs in a cascaded configuration only perform this procedure for the parent hub The parent hub should be the hub that has the LAN ethernet connection Refer to the values you entered in Table 1 on page 42 as you set the above parameters To set hub IP address and network ...

Page 60: ...king Mask for the hub then press ENTER 7 Enter 4 to set the Default Gateway address A command prompt appears 8 Type the Default Gateway address for the hub then press ENTER 9 Enter 5 to save your changes The hub is rebooted with the new values The Main menu appears Caution You must enter 5 to save changes If you do not want to change the hub values do not enter 5 Instead enter 1 to return to the M...

Page 61: ...t application The default value is SNMP_trap trap server IP addresses This option sets the destination addresses for SNMP event messages A maximum of four addresses can be specified Caution If you enter the name of an existing IP address the existing address is deleted MIB 2 system name This value is returned for the SNMP MIB 2 system sysName variable default values This option resets the get set ...

Page 62: ...nter additional addresses repeat step 6 You can enter up to four IP addresses To delete an existing trap server IP address enter the value of the existing IP address 7 Enter 1 to return to the Management Options menu 8 Enter 6 to set the MIB 2 sysname optional The SNMP MIB 2 sysName Menu appears 9 Type a unique name for the hub then press ENTER 10 Enter 1 to return to the Management Options menu t...

Page 63: ...the Proxy Master menu Proxy Master Menu Current state Proxy Master ENABLED 1 Return to previous Menu 2 Toggle current Proxy Master state and reboot For the parent hub verify that the master is ENABLED then enter 1 to return to the Network Setup menu Enter 1 again to return to the Main menu 3 Enter 5 to save your changes The hub is rebooted with the new values 4 Close the terminal connection and di...

Page 64: ... 6 From the Main menu enter 2 Set Networking parameters to display the Network Setup menu Network Setup Menu 1 Return to Main Menu 2 Select IP address current nnn nnn nnn nnn 3 Select Subnetworking Mask current nnn nnn nnn nnn 4 Select Default Gateway address current nnn nnn nnn nnn 5 Save Network Setup changes and reboot 6 Proxy Master Setup 7 From the Network Setup menu enter 6 to display the Pr...

Page 65: ...terminal connection and disconnect the serial cable from the child hub Connecting the Hubs Connect the parent hub to the child hub See page 32 to connect short wave hubs and page 33 to connect long wave hubs See page 17 for information on supported cascaded topologies ...

Page 66: ...nd run the self test If the hub fails the self test an error number is displayed for example Status of Hub Controller self test 0200 A value of 0200 in the self test represents a fan failure Replace the fan module as described in Replacing the Fan Module on page 88 Any other numeric value represents an internal hub failure Internal parts are not replaceable If an internal malfunction occurs replac...

Page 67: ...splay additional information enter 2 This option displays the serial number of the hub and any child hub connected to it for example 1 Local Hub Controller Model HP A3724A Serial usg1001028 Ver 03 06 2 Remote Hub Controller Model HP A3724A Serial usg1001023 Ver 03 06 Item 1 represents information for the hub including model number and hub controller firmware version number If another hub is cascad...

Page 68: ...66 Viewing Hub Information ...

Page 69: ...f If the Hub Fault LED Stays on After Self Test If a Fan Is Not Operating If a Device Is Unlisted UNCLAIMED in ioscan or Not Displayed in SCSI Adapters Window If a Port LED Is Off If a Port LED Is On When It Should Be Off If the Management Server Cannot Ping the Hub If Firmware Upgrade Appears to Fail ...

Page 70: ... appear in ioscan output because it does not have a hardware address For HP NetServers open the SCSI Adapters window then click the Devices tab If the device is not displayed the problem is likely to be bad connections duplicate hardware addresses a faulty device or a faulty hub see steps 2 through 5 The hub does not appear in this window because it does not have a hardware address 2 Inspect the c...

Page 71: ...nd the corresponding port LED is not lit try replacing the cable with a loopback cable to determine if the problem is with the cable or the port For the long wave hub use the long wave loopback cable A4839 63001 if you are testing the long wave port ...

Page 72: ...Fault steady amber Hub is running self test If light remains on after 20 seconds hub failed self test If self test fails hub detected either A faulty fan module A faulty hub blank not on Self test completed or power is off Power LED is also off Normal running or off state Ports 1 10 steady green FC AL connection to this port is valid Normal state for a connected port blank not on Port for this LED...

Page 73: ...LED Indicators 71 Troubleshooting 10Base T flashing green Ethernet connection to hub is valid Normal state Table 2 LED Indications cont d Label LED Pattern and Color Indication Possible Causes ...

Page 74: ...t likely one is listed first Symptom Cause Solution The hub is installed but the Power LED is off The power cord is not connected at both ends Plug the power cord in at the hub and the power source The power cord is plugged in but the Power LED is off The line voltage is inadequate Reactivate or adjust line voltage The power cord is bad Replace the power cord The hub is faulty Replace the hub ...

Page 75: ...e the most likely one is listed first Symptom Cause Solution The host can access devices but the hub Fault LED stays on after self test One or more fans are faulty Replace the fan module Although the module will continue to run with two fans a full complement of fans ensures system and data integrity The hub is experiencing an internal temperature or memory fault Replace the hub The host cannot ac...

Page 76: ...tion is possible the most likely one is listed first Symptom Cause Solution The host can access devices the Fault LED stays on after self test and one or more fans have stopped One or more of the fans are blocked or obstructed Verify that the fans are not blocked or obstructed The fan module is not firmly seated Reinstall the fan module The fans are faulty Replace the fan module ...

Page 77: ... device or host and the hub is faulty See If a Port LED Is Off on page 76 The host s FC adapter is faulty Replace the adapter The FC device is faulty Replace the device The Port LED is on and ioscan does not list the device There is a duplicate hardware address on the FC AL loop Verify that all devices on the loop have unique IDs then reset the hub The Port LED is on and ioscan Class is UNKNOWN Th...

Page 78: ... the hub Replace with a non OFC short wave 1063 Mbps FC AL device The device is good and the Port LED comes on when a loopback cable is connected to the hub port The cable is incompatible with the hub Replace the cable with a 50 or 62 5 micron multimode fiber optic cable A short wave port is connected to the long wave port on another hub When cascading hubs only connect long wave ports to long wav...

Page 79: ...isted first Symptom Cause Solution The cable has been disconnected at the device or is connected to an inactive device and the Port LED is on The cable is still connected to a functional device Check the Fibre Channel mass storage device map to verify that the device is connected to the port Also look for a Port LED that is off but should be on Change the connections or change the map as needed Po...

Page 80: ...Verify that the ethernet cable is securely connected to the hub and the management server The ethernet cable is faulty Connect another ethernet cable between the management server and hub You cannot ping the hub and the hub s 10Base T port LED is on The IP address used to ping the hub is incorrect Verify that you typed the correct IP address when pinging the hub One or more of the hub s addresses ...

Page 81: ... interrupted during the update procedure Only one firmware file was updated The hub controller firmware must be updated before updating the hub device code Both files must be updated Reinstall the prior version of the firmware as described in the following section Then follow the update procedures provided in Updating the Hub Firmware on page 48 The terminal screen does not display a prompt The se...

Page 82: ...able to the hub RS 232 port and configure the terminal emulator see Setting Up a Connection to a PC on page 45 2 Press the Reset button on the front panel of the hub The terminal emulator screen begins to display the status of the hub To reboot you must interrupt the status display to go to the Boot menu 3 Wait for the following message Press Enter key for Boot Menu Agent boot in 6 seconds 4 Immed...

Page 83: ...tt Packard Software Depot http www software hp com For model S10 short wave hubs send the following file IFCH3719 FRM For model L10 long wave hubs send the following file IFCH3720 FRM The screen is filled with rows of progress indicator dots as the file is transferred for example The transfer process can take 10 to 40 minutes When the file transfer has been completed status messages and a transfer...

Page 84: ...isplayed can be different from the example shown here Then the Boot menu appears again Reinstalling the Hub Controller Firmware 1 From the Boot menu enter 2 to update the hub controller firmware 2 From the terminal emulator application select the transfer option to send a text file The screen displays status messages and progress indicators for example Ready to download Hub Controller code to RAM ...

Page 85: ... rebooted and additional messages appear Rebooting to make sure download was successful DRAM test this will take about 10 seconds passed SEEPROM test this will take about 1 second passed FLASH checksum this will take about 2 seconds passed Press Enter key for Boot Menu Agent boot in 6 seconds Then the Main menu appears Fibre Channel Hub Model Number HP3724A Device Agent Version 02 04 Hub Controlle...

Page 86: ...84 If Firmware Upgrade Appears to Fail ...

Page 87: ...Maintenance and Replacement 85 5 MAINTENANCE AND REPLACEMENT Introduction Maintenance Replacing the Fan Module ...

Page 88: ...tain the hub and replace the fan module The fan module is the only replaceable part on the hub To identify the source of a problem see chapter 4 Troubleshooting WARNING Do not attempt to open the hub chassis Uninsulated parts inside the chassis constitute a hazard ...

Page 89: ...t signals Never insert foreign objects into the optical transmit and receive ports Avoid bending fiber cables over more than a 3 cm bend radius When a faulty connection is suspected blowing clean compressed air on the FC port and cable end often is sufficient to remove dirt particles Cleaning the connectors with methanol on a lint free cloth is also effective Alcohols that can be used include meth...

Page 90: ...tandard Phillips screwdriver Fan module A3724 60002 WARNING The power cord is the main disconnect for this product To protect against hazard always unplug the AC power cord before removing the fan module 1 Relocate or power off devices connected to the hub as needed to prepare for powering off the hub 2 Unplug the power cord from the hub 3 Using a standard Phillips screwdriver remove the four scre...

Page 91: ...and Replacement Figure 21 Removing the Fan Module 4 Remove the fan module 5 To insert the new fan module line up the tabs on the bottom of the fan with the tab openings on the hub see Figure 22 for positioning Push the fan module into the hub ...

Page 92: ...lacing the Fan Module 6 Fasten the four screws to secure the fan module 7 Plug the power cord into the hub The hub powers on and runs the self test When the self test is complete the Power LED should remain lit and the Fault LED should be off ...

Page 93: ... 91 6 REFERENCE Standard Configurations Configuration Options Replacement Parts Operating Requirements Environmental Specifications Physical Characteristics Reference Documents Regulatory Statements Laser Safety ...

Page 94: ...Figure 24 The short wave or long wave standalone models can be ordered with a customer installable rackmount option for adding the hub to an existing cabinet Table 3 HP SureStore E Hub Product Numbers Product Number Description HPA3724A Standalone short wave hub HP A3724AZ Factory racked short wave hub HP A4839A Standalone long wave hub HP A4839AZ Factory racked long wave hub ...

Page 95: ...HP SureStore E Hub Standalone power cord rubber feet FC AL loopback cable Models S10 and L10 Service and User Manual Installed FC port covers NOTE The long wave hub includes an additional loopback cable for the long wave port HP SureStore E Hub hub ...

Page 96: ...eStore E Hub Factory Racked HP EIA rack FC AL loopback cable installed FC port covers hub NOTE The model L10 long wave hub includes an additional loopback cable for the long wave port Models S10 and L10 Service and User Manual HP SureStore E Hub ...

Page 97: ...re Channel Manager is the hub s software management tool This tool allows you to remotely manage and monitor the health of the hub Visit the Hewlett Packard Software Depot http www software hp com for more information or to download Fibre Channel Manager at no charge Table 4 HP SureStoreE Hub Configuration Options Option Description 001 Includes one rackmount kit AFY Includes 16 m Fibre Channel ca...

Page 98: ...igure 25 Model S10 or L10 Option 001 Hub Rackmount Kit PDU cable plenum shroud rails FC AL Hub Rackmount Kit Installation Guide 10 32x 625 rail screws sheet metal nuts nylon retainers M3x 50 machine screws mounting ear brackets ...

Page 99: ... you obtain the part you need Figure 26 HP SureStore E Hub Replaceable Parts hub models S10 or L10 rails A3724 00002 plenum shroud A3724 60002 mounting ear bracket A3724 00001 A3724 60004 fan module sheet metal nuts loopback cable nylon retainer A3724 0004 0590 0804 10 32x 625 rail screws 2680 0323 M3x 5 machine screw 0515 0914 M3x 5 machine screws 0515 0914 short wave 1005 0624 long wave A4839 63...

Page 100: ... Number Mounting ear brackets A3724 00001 Rails A3724 00002 Nylon retainers A3724 00004 Fan module A3724 60002 Plenum shroud A3724 60004 Rackmount kit A3724 62001 Exchange short wave hub A3724 69001 Exchange long wave hub A4839 69001 FC AL long wave loopback cable A4839 63001 FC AL short wave loopback cable 1005 0624 M3 x 50 machine screws 0515 0914 Sheet metal nuts 0590 0804 10 32 x 625 machine s...

Page 101: ...ription Service Part Number Argentina 8120 6869 Australia 8120 1369 Chile 8120 6980 Denmark 8120 2956 Europe 8120 1689 Israel 8120 8325 Japan 8120 4753 South Africa and India 8120 4211 Switzerland 8120 2104 United Kingdom 8120 1351 USA 120V 8120 1751 USA 240V 8120 3996 ...

Page 102: ...t 15 standards Cable Plant Specifications on page 101 lists more requirements Model S10 Short Wave Hub The short wave hub supports 10 non OFC short wave FC AL connections In arbitrated loop topology data rates and wavelength between ports must be the same The short wave hub supports only gigabit short wave to gigabit short wave connections using fiber cables For the short wave hub Hewlett Packard ...

Page 103: ...ability that the cable plant will permit 10 km operation with the majority of long wave hubs HP UX servers only Larger losses are permissible if the receiver power is greater than 17dBm For new installations HP recommends that the single mode fiber be low loss fiber equivalent to Corning s premium grade of their single mode SMF 28 cable with loss of 0 35 dB km or lower in order to more easily atta...

Page 104: ...nt with receiver connected dB 12 Return loss of each individual connector or splice dB 26 Cable plant loss dB 6 Table 10 Cable Plant Specifications 62 5 Micron Multimode 175 m 100 MB sec Non OFC Operation Specification Units Value Fiber type Multimode graded index Fiber core micron 62 5 nominal Fiber Bandwidth 1 km MHz 160 850nm Fiber Dispersion Ps nm Not applicable Return loss of cable plant with...

Page 105: ...Channel Manager The server must be running HP UX 10 20 or 11 0 Model L10 Long Wave Hub Ports 1 9 Multimode 62 5 micron 175 meter or 50 micron 500 meter fiber cables HP UX servers and HP NetServers and other FC AL devices equipped with a compatible 1063 Mbps short wave non OFC adapter Contact an HP sales representative for details on specific devices and required versions of operating systems Long ...

Page 106: ...km capability is supported only for long wave hubs connected to HP UX servers Model S10 Short Wave Hub Note Stated distances assume 50 micron multimode cable The short wave hub supports distances up to 500 meters between a server host and the hub between a hub port and a connected FC AL device and between two short wave hubs The maximum distance between a host server and FC AL devices connected to...

Page 107: ...10 km Use an optical power meter that measures average optical power at a wavelength of 1300 nm in dBm units for example the Fotec Model 712A Power Meter with Model A262 SC connector adapter To verify the long wave port s received average optical power do the following 1 Power on both long wave hubs and connect the long wave ports with the 10 km single mode cable 2 Turn the optical power meter on ...

Page 108: ...ing up to 10 km using this cable plant If the meter readings are not within range verify that the Fibre Channel cable is securely connected to the hub s long wave port Also verify that the cable connectors are clean by wiping them with a lint free cloth dampened with reagent grade isopropyl alcohol and blowing the connectors dry with clean compressed air ...

Page 109: ...noperating 5 to 40 C 40 to 70 C Humidity operating nonoperating 20 to 80 maximum relative humidity 5 to 90 relative humidity at 65 C Altitude operating nonoperating 0 to 10 000 ft at operating temperature 10 000 to 15 000 ft at nonoperating temperature Power Line voltage range 10 and frequency 100 VAC autoranging 1 2 Amps 50 to 60 Hz 240 VAC autoranging 6 Amps 50 to 60 Hz Heat Dissipation 650 BTU ...

Page 110: ... Model S10 Short Wave and Model L10 Long Wave Hubs Physical Dimensions Product Alone Packaged Product with 16 meter cable with 50 100 meter cable Height 1 7 in 43 mm 13 0 in 330 mm 22 0 in 559 mm Width 17 3 in 439 mm 27 5 in 699 mm 30 5 in 775 mm Depth 14 0 in 356 mm 22 5 in 572 mm 21 0 in 533 mm Weight 8 lbs 30 lbs 32 34 lbs ...

Page 111: ...ripherals HP9000 B2355 90053 Administration Troubleshooting Documents Hewlett Packard Fibre Channel Manager User Manual HP UX System Administration Tasks Manual B2355 90079 Support Tools Manager User s Manual HP 9000 Series 700 and Series 800 PA RISC Computer Systems 5961 1612 Fibre Channel Technology Documents Fibre Channel Connection to the Future ISBN 1 878707 19 1 The Fibre Channel Consultant ...

Page 112: ...ause harmful interference in which case the user will be required to correct the interference at his own expense The end user of this product should be aware that any changes or modifications made to this equipment without the approval of Hewlett Packard could result in the product not meeting the Class A limits in which case the FCC could void the user s authority to operate the equipment B IEC S...

Page 113: ... la mise en exploitation Le non respect de cette obligation peut être sanctionné par les peines prévues au code des Postes et Télécommunications et celles indiquées dans la loi du 31 mai 1993 susvisée Arrêté du 27 Mars 1993 publié au J O du 28 Mars ATI D Product Noise Declaration Germany Acoustic Noise Emissions LpA 45 dB At bystander position per ISO 7779 All data are the results from type tests ...

Page 114: ...112 Regulatory Statements E VCCI Statement Japan ...

Page 115: ...tic OLM housing Outside the USA all models of the OLM are certified as Class 1 laser components that conform to the requirements contained in the International Electrotechnical Commission IEC standard 825 1994 and Amendment 1 1990 along with the CENELEC European Committee for Electrotechnical Standardization European Normalization Standard EN 60825 1992 Certifications include one or more of the fo...

Page 116: ... may emit laser radiation above the Class 1 limits established by the IEC and U S DHHS D Laser Safety Finland LASERTURVALLISUUS LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT Fibre Channel 1063 MBaud Optical Link kortille on asennettu optista tiedonsiirtoa varten laserlähetin joka lähettää signaalit siihen kytketyn optisen kuidun kautta Normaalissa toimintatilassa lähetin on käyttäjäl...

Page 117: ...iminnan varmistamiseksi on noudatettava tarkoin sen asentamisesta ja toiseen vastaanottavaan laitteistoon kytkemisestä annettuja ohjeita Tiedot optisessa lähetinmoduulissa käytettävien laserdiodien säteilyominaisuuksista Aallonpituus SW 780 850 nm LW 1300 nm ...

Page 118: ...116 Laser Safety Declaration of Conformity ...

Page 119: ...sure The box rack or set of boxes containing one or more devices It may provide the powering cooling mechanical support and external electronic interfaces for those devices FC AL Device A device that uses Fibre Channel Arbitrated Loop which consists of one or more NL_Ports FC AL Port The port on the hub that provides connection between the FC AL adapter and the FC AL link Fiber The fiber optic cab...

Page 120: ...c switched topology Fibre Channel Arbitrated Loop FC AL One of three existing Fibre Channel topologies in which two to 126 devices are interconnected serially in a single loop circuit without hubs and switches Communication is managed using an arbitration process in which the lowest port address has the highest priority for communicating The arbitrated loop topology supports all classes of service...

Page 121: ...hub is the hub that is connected to the LAN ethernet HP SureStore E hubs are configured as a parent or child hub through their RS 232 interface Short Wave Lasers or LEDs that emit light with wave lengths around 780 nm or 850 nm Short wave lasers are used for FC AL links up to approximately 700 meters They are typically used with multimode fiber The preferred fiber core size is 50 micron because th...

Page 122: ...120 Glossary ...

Page 123: ...8 87 troubleshooting 76 cabling example of nonsupported 37 examples of correct 32 33 examples of incorrect 35 troubleshooting 68 cabling map 38 See also device map cascaded hubs 13 configuring 60 cascaded long wave hubs configuring 60 example of correct cabling 34 example of nonsupported 37 examples of incorrect cabling 36 firmware requirements 20 supported topology 19 cascaded short wave hubs con...

Page 124: ...he hub 38 hardware software requirements 100 preparing for installation 32 supported wave type 100 troubleshooting 68 75 verifying connection 40 diagnostic tests running 64 distances increasing 13 maximum supported 104 maximum supported for cascaded long wave hubs 19 maximum supported for cascaded short wave hubs 18 maximum supported for single short wave hub 17 drivers requirements 100 troublesho...

Page 125: ...ck 27 short wave hub 14 G gateway address setting 57 get community name default value 58 glass fractures 87 H hardware requirements 100 supported 103 heat dissipation 107 height 108 Hewlett Packard software depot 49 HP A3724A model S10 short wave 92 HP A3724AZ model S10 short wave 92 HP A4839A model L10 long wave 92 HP A4839AZ model L10 long wave 92 hub See also long wave hub See also short wave h...

Page 126: ...ee also hub example of correct cabling 33 example of incorrect cabling 36 example of nonsupported cabling 37 exchange part number 98 features 13 maximum supported distances 105 models 92 product numbers 92 recommended cables 101 supported hardware 103 supported topology 19 loop duplicate addresses 32 38 loop configuration 32 33 long wave hub 34 loop ID 32 38 troubleshooting 68 75 loop map See devi...

Page 127: ...onnection to 45 pinging the hub installation 26 troubleshooting 78 plenum shroud installing in rackmount hub 29 part number 98 plug and play capabilities 13 port covers 87 port LED troubleshooting 69 70 75 77 ports bypass persistence setting 56 bypassed by Fibre Channel Manager 76 long wave hub 15 short wave hub 14 treatment of 87 power connector long wave hub 15 short wave hub 14 power cord troub...

Page 128: ...rial number viewing 65 server connecting to the hub 38 set community name default value 59 Set sysDescr String menu displaying 54 Set System OID menu displaying 55 short wave hub See also hub example of correct cabling 32 example of nonsupported cabling 37 examples of incorrect cabling 35 exchange part number 98 features 13 maximum supported distances 104 models 92 product numbers 92 recommended c...

Page 129: ...of 87 trap community name default value 59 trap server IP address caution 59 setting 59 troubleshooting 67 83 LED indicators 70 procedures 68 U URL Hewlett Packard software depot 12 49 V voltage operating 25 requirements 107 troubleshooting 72 W Warnings chassis 64 86 OLM model 114 replacing the fan module 88 uninsulated parts 64 86 wavelength requirements 100 verifying compatibility 32 weight 108...

Page 130: ...128 Index ...

Page 131: ...________________________________________________________________________ _________________________________________________________________________________________ ___ Check here if you would like a reply Hewlett Packard has the right to use submitted suggestions without obligation with all such ideas becoming the property of Hewlett Packard ESSD Roseville Information Engineering A3724 96009 E0899 ...

Page 132: ...e Please Do Not Staple Tape Attention Information Engineering MS5668 Hewlett Packard Company Enterprise Storage Solutions Division 8000 Foothills Boulevard Roseville CA 95747 5668 BUSINESS REPLY MAIL FIRST CLASS MAIL PERMIT NO 256 ROSEVILLE CA POSTAGE WILL BE PAID BY ADDRESSEE C ...

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