HP 400338-001 - KVM Switch, Owner'S Manual

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Rackmount Console Switch Owner’s Manual
www.hp.com/racksolutions
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Symptom Action
Unable to hot-key switch to Check the power indicator on the OSD screen to ensure
a port that the system in question is powered.
Verify that you are not in secure mode. (No lock symbol
on OSD screen.)
Verify that you are in hot-key mode. Press escape and
try going into command mode again. If the problem
persists, contact Technical Support.
No video Verify that the video cable between the server and the
switch is correctly connected. Verify that the monitor
cable is correctly connected to the switch.
Power down the server. Connect the monitor directly to
the server and power up again. If the monitor operates
correctly direct to the server, contact Technical Support.
If it does not, try another monitor.
Mouse jumps or “hugs” screen If the mouse has been hot-plugged while running in
Windows, you may need to close and restart Windows.
If the mouse still does not function, try the mouse resyn-
chronization command <ZM>. (For instructions on com-
mand mode, see 'Basic Operations'.) If the problem per-
sists, contact Technical Support.
Appendices