Problem
Possible Cause
Solution
Check Video Cable
is displayed on
screen.
Monitor video cable is
disconnected.
Connect the appropriate video cable (HDMI, DVI,
or VGA) between the computer and monitor. Be
sure that the computer power is off while
connecting the video cable.
Input Signal Out of Range. Change
Settings to 1920 × 1080 @ 60Hz
is
displayed on screen.
Video resolution and/or
refresh rate are set higher
than what the monitor
supports.
Restart the computer and enter Safe Mode.
Change the settings to a supported setting (see
Recognizing Preset Display Resolutions
on page 35
). Restart the computer so that the
new settings take effect.
The monitor is off but it did not seem
to enter into a low-power sleep mode.
The monitor's power saving
control is disabled.
In the monitor's OSD menu, select
Management
>
Power Saver
. The control should be set to
On
to
allow the monitor to enter into low-power modes.
Using HDMI connection, unable to
hear audio.
Computer is not configured for
HDMI audio.
Ensure HDMI audio is selected as the main audio
output in the operating system. To do so, click the
Windows Start Button
, and then click
Control
Panel
. Click
Sound
, and in the Playback tab,
ensure the check mark is next to the HDMI output,
and click
OK
.
HDMI audio is not selected in
the monitor OSD.
Press the
Menu
button to open the OSD and select
Volume
, then choose either
Select HDMI Audio
or
Select Audio Auto-Detect
.
Unable to hear audio from built-in
speakers.
Volume is muted or too low.
Do the following:
●
Ensure the source signal is good by using
headphones at the source.
●
Press the
Menu
button to access the OSD
menu. Select
Management
, and then select
Volume
to adjust the volume.
●
Turn up the volume with the front panel
volume button.
●
Ensure speaker volume is not muted or too
low: Click the
Windows Start Button
,
Control
Panel
, and
Hardware and Sound
. Under
Sound
, click
Adjust system volume
. Under
Speakers
, move the slider up.
OSD Lockout
is displayed.
The monitor's OSD Lockout
function is enabled.
Press and hold the
Menu
button for 10 seconds to
disable the OSD Lockout function.
Power Button Lockout
is displayed.
The monitor's Power Button
Lockout function is enabled.
Press and hold the
Power
button for 10 seconds to
unlock the power button function.
32
Appendix A Troubleshooting
ENWW
Summary of Contents for 2310t
Page 1: ...HP 2310t and 2310ti LCD Touch Monitors User Guide ...
Page 4: ...iv About This Guide ENWW ...
Page 8: ...viii ENWW ...
