Service and Support
22
Pilots have a standard 1-year warranty. Please register your warranty here:
https://thehovercamserver.com/shop/warranty-registration/
This warranty can be upgraded to 3 or 5-year policies. To purchase an extended warranty, please
contact your authorized HoverCam reseller.
Warranty
For technical support and servicing requests, submit a service ticket at:
https://thehovercam.desk.com/customer/portal/emails/new
.
When requesting support, be sure to download the desktop mirroring application,
GoToMeeting
.
GoToMeeting is a remote desktop and conferencing software that allows HoverCam technical support
staff to view and access your HoverCam Pilot unit remotely with a designated viewing code.
To access, visit
via the Pilot. HoverCam Support staff will provide a 9-digit
access code to sync the HoverCam Pilot unit with Support and enable screen sharing. Support staff will
then be able to better diagnose and troubleshoot.
Support, assembly, set-up, and troubleshooting videos are available online at the HoverCam YouTube
channel:
Service
Cleaning and Care
When cleaning the HoverCam Pilot, extra care should be taken in consideration to the touch screen and
external components. The best and safest cleaning method is to use a dry microfiber cloth and gently
wipe the touch screen while the unit is powered off.
G
lass cleaners are not advised as the moisture may
damage or adversely affect touch sensitivity or component functionality.
Accessing Internals
Opening the Pilot will void
the
warranty. If you would like to access the internals to service or swap
components, we strongly suggest first contacting HoverCam support:
9985 Pacific Heights Blvd, #100
San Diego, California 92121
www.hovercam.com
+1 (858) 750-3499
Summary of Contents for Pilot 3
Page 1: ...Pilot 3 User s Manual...