20
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WARRANTY AND SERVICE CONTACT INFORMATION
Country of
Purchase
Horizon Hobby
Contact Information
Address
United States
of America
Horizon Service Center
(Repairs and Repair
Requests)
servicecenter.horizonhobby.com/
RequestForm/
2904 Research Road
Champaign, IL 61822
Horizon Product Support
(Product Technical
Assistance)
877-504-0233
Sales
[email protected]
800-338-4639
European
Union
Horizon Technischer Service [email protected]
Hanskampring 9
D 22885 Barsbüttel, Germany
Sales: Horizon Hobby GmbH +49 (0) 4121 2655 100
INSTRUCTIONS FOR DISPOSAL OF WEEE BY USERS IN THE EUROPEAN UNION
This product must not be disposed of with other waste. Instead, it is the user’s responsibility to dispose of their
waste equipment by handing it over to a designated collections point for the recycling of waste electrical and
electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal
will help to conserve natural resources and ensure that it is recycled in a manner that protects human health
and the environment. For more information about where you can drop off your waste equipment for recycling,
please contact your local city office, your household waste disposal service or where you purchased the
product.
COMPLIANCE INFORMATION FOR THE EUROPEAN UNION
EU Compliance Statement
: Horizon Hobby, LLC hereby declares that this product is in compliance with the
essential requirements and other relevant provisions of the EMC Directive.
A copy of the EU Declaration of Conformity is available online at:
http://www.horizonhobby.com/content/support-render-compliance.
Non-Warranty Service
Should your service not be covered by warranty, service will be completed and payment will be required without notification or
estimate of the expense unless the expense exceeds 50% of the retail purchase cost. By submitting the item for service you
are agreeing to payment of the service without notification. Service estimates are available upon request. You must include this
request with your item submitted for service. Non-warranty service estimates will be billed a minimum of ½ hour of labor. In
addition you will be billed for return freight. Horizon accepts money orders and cashier’s checks, as well as Visa, MasterCard,
American Express, and Discover cards. By submitting any item to Horizon for service, you are agreeing to Horizon’s Terms and
Conditions found on our website http://www.horizonhobby.com/content/service-center_render-service-center.
ATTENTION: Horizon service is limited to Product compliant in the country of use and ownership. If received, a
non-compliant Product will not be serviced. Further, the sender will be responsible for arranging return shipment
of the un-serviced Product, through a carrier of the sender’s choice and at the sender’s expense. Horizon will hold
non-compliant Product for a period of 60 days from notification, after which it will be discarded.
10/15
Limitation of Liability
HORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS
OR PRODUCTION OR COMMERCIAL LOSS IN ANY WAY, REGARDLESS OF WHETHER SUCH CLAIM IS BASED IN CONTRACT,
WARRANTY, TORT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER THEORY OF LIABILITY, EVEN IF HORIZON HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Further, in no event shall the liability of Horizon exceed the individual price
of the Product on which liability is asserted. As Horizon has no control over use, setup, final assembly, modification or misuse,
no liability shall be assumed nor accepted for any resulting damage or injury. By the act of use, setup or assembly, the user
accepts all resulting liability. If you as the purchaser or user are not prepared to accept the liability associated with the use of
the Product, purchaser is advised to return the Product immediately in new and unused condition to the place of purchase.
Law
These terms are governed by Illinois law (without regard to conflict of law principals). This warranty gives you specific legal
rights, and you may also have other rights which vary from state to state. Horizon reserves the right to change or modify
this warranty at any time without notice.
WARRANTY SERVICES
Questions, Assistance, and Services
Your local hobby store and/or place of purchase cannot provide warranty support or service. Once assembly, setup or
use of the Product has been started, you must contact your local distributor or Horizon directly. This will enable Horizon to
better answer your questions and service you in the event that you may need any assistance. For questions or assistance,
please visit our website at www.horizonhobby.com, submit a Product Support Inquiry, or call the toll free telephone number
referenced in the Warranty and Service Contact Information section to speak with a Product Support representative.
Inspection or Services
If this Product needs to be inspected or serviced and is compliant in the country you live and use the Product in, please use
the Horizon Online Service Request submission process found on our website or call Horizon to obtain a Return Merchandise
Authorization (RMA) number. Pack the Product securely using a shipping carton. Please note that original boxes may be
included, but are not designed to withstand the rigors of shipping without additional protection. Ship via a carrier that
provides tracking and insurance for lost or damaged parcels, as Horizon is not responsible for merchandise until it arrives
and is accepted at our facility. An Online Service Request is available at http://www.horizonhobby.com/content/service-
center_render-service-center. If you do not have internet access, please contact Horizon Product Support to obtain a RMA
number along with instructions for submitting your product for service. When calling Horizon, you will be asked to provide
your complete name, street address, email address and phone number where you can be reached during business hours.
When sending product into Horizon, please include your RMA number, a list of the included items, and a brief summary of
the problem. A copy of your original sales receipt must be included for warranty consideration. Be sure your name, address,
and RMA number are clearly written on the outside of the shipping carton.
NOTICE: Do not ship LiPo batteries to Horizon. If you have any issue with a LiPo battery, please contact the
appropriate Horizon Product Support office.
Warranty Requirements
For Warranty consideration, you must include your original sales receipt verifying the proof-of-purchase date. Provided
warranty conditions have been met, your Product will be serviced or replaced free of charge. Service or replacement
decisions are at the sole discretion of Horizon.
