Table
8
. Fault Possible Causes (Cont)
PROBLEM
POSSIBLE CAUSE
SOLUTION
SIM card not fitted
Insert SIM card in slot
Use supplied class 15 SIM
SIM status not ready
SIM card invalid
Contact Service Provider
Insufficient GPS satellites
visible
Ensure antenna is outside with
an unobstructed view of the sky
Position undetermined
Interference
Prevent interference in the GNSS
band
Satellite blockage
Ensure antenna is outside with
an unobstructed view of the sky
Interference
Prevent interference in Satcom
receive band
Loose connectors
Correctly torque RF connectors
Damaged RF cable
Replace RF cable
Fails to connect to
network
Component failure
Contact Support
Low signal quality
See below
Low rate streaming connection Disconnect and reconnect to
background
Low data rate to
terminal
Network contention
Wait for the network should adapt
Satellite partial blockage
Ensure antenna is outside with
an unobstructed view of the sky
Connected to satellite with low
elevation
Disconnect and reconnect
Interference
Prevent interference in Satcom
receive band
Loose connectors
Correctly torque RF connectors
Damaged RF cable
Replace RF cable
Power supply
Check that 28V is being supplied
Low signal quality
Component failure
Contact Support
Page
42
1
8
Feb 2021
© Honeywell International Inc. Do not copy without express permission of Honeywell.
SYSTEM DESCRIPTION, INSTALLATION, AND MAINTENANCE MANUAL
SMALL SATCOM
