SECTION 5 - TROUBLESHOOTING
1.
Installation Issues
A.
General
(1)
Most common installation issues include breaks/disconnection in the antenna cable and
power supply.
2.
Operation Issues
A.
General
(1)
The fault possible causes and its troubleshooting solutions are listed in below Table
Table
8
. Fault Possible Causes
PROBLEM
POSSIBLE CAUSE
SOLUTION
Power supply
Check that 28V DC is being
supplied
Terminal works with some power
supplies and not others - check
that the terminal inrush current is
not causing the supply voltage to
drop below 27v
Indoor Unit failure
Contact support
Satcom doesn’t come
on LED off
Water in Indoor Unit
Dry out
Antenna not connected
Connect antenna
Satcom error LED red
Error condition
Check using WebUI
Satcom works for a
while then stops
Antenna overheating
Check that the antenna mounting
can dissipate the heat from the
antenna base plate
Antenna not connected
Connect Antenna
RF cable damaged
Swap RF cable
MCU error on WebUI
Code 0x0C
Antenna failure
Contact support
Corrupt configuration
Contact support
MCU error on WebUI
0x02 to 0x0B, 0x0D
Indoor Unit failure
Contact support
Modem temperature
>85°C (185°F), or
MCU temperature
>85°C (185°F)
Indoor Unit overheating
Increase airflow over the Indoor
Unit, mount Indoor Unit on
stand-offs, or increase conductive
cooling
Check SIM status and position
Check that 28V DC is being
supplied
Unresponsive for
more than 30s
Several
Power cycle terminal
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Feb 2021
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SYSTEM DESCRIPTION, INSTALLATION, AND MAINTENANCE MANUAL
SMALL SATCOM
