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and piston assembly may require periodic servicing or replacement. A service professional should
be contacted for this maintenance.
The Membrane Vessel (3) has a finite service life ranging from 5 to 10 years in most applications.
Significantly reduced flow performance that cannot be resolved by membrane cleaning is the most
common sign that the membrane has reached the end of its service life. The Membrane Vessel
can be cleaned to extend its service life. Common cleaning agents include:
-
Chlorine (sodium hypochlorite) to break-up bio films
-
Acid wash to remove iron and manganese, and hard water mineral fouling
-
Soda ash wash to remove organic fouling
Membrane cleaning should be performed by a water technician.
Troubleshooting
See page 17 of the control valve manual for troubleshooting tips.
WARRANTY INFORMATION
Your system components, other than the media, are warranted by HomePlus Products Inc. to be
free of defects in material and workmanship for the following periods from the date of purchase
provided that your system was purchased from an Authorized dealer; operated in accordance with
operating conditions stated herein; and provided that it was installed in accordance with these
instructions:
Membrane Vessel: 3 Years, Pro-Rated
Control Valve: 5 years
Back Flush Pressure Tank (Wellmate WM-9): 5 years (residential only)
All Other Components: 1 year
This warranty applies only in Canada and the United States of America.
In the event that a part is deemed defective, the user must immediately inform HomePlus
Products Inc. who will furnish a replacement part at no cost to the user (subject to pro-rated
coverage of the Membrane Vessel).
This warranty does not cover shipping costs or any labour costs related to troubleshooting,
installation, or maintenance.
The warranty does not apply to the following situations: misuse; normal wear and tear; neglect;
unauthorized repair or damage caused through installation, adaptation, or modification; use in an
improper manner or manner inconsistent with these operating and maintenance instructions;
