Holiday Neptune 2004, Owner'S Manual

Page: 20 / 416

20 • SECTION 1 --- GENERAL INFORMATION
NEPTUNE 2004
If you’re having warranty work done, be sure to have your warranty registration
papers with you. All work to be performed may not be covered by the warranty;
be sure to discuss additional charges with the service manager. Keep a maintenance
log of your motorhome service history. This can often provide a clue to the current
problem.
Make a written list of specific repairs needed. It is important the service
manager be aware of all previous work which has been done on your motorhome.
For example: if the motorhome has been repaired due to an accident. While this
may not seem important, it could have a significant effect on the dealer’s diagnosis
of a problem.
Do not leave a list of 20 items to be serviced and expect to have the motorhome
back by 5:00 p.m. If you list a number of items, and must have your motorhome
back by the end of the day, discuss the situation with the service manager and list
items in order of priority. Some items may not be able to be repaired due to work
loads or parts availability. Expect to make a second appointment for work not
completed or for the long, drawn-out repair item.
Please do not be offended when you are told you cannot watch the work being
done. Many service area insurance requirements forbid the admission of customers
into the service work area.
Check out the service or repair job when you pick up your motorhome and notify
the service manager of any dissatisfaction. If circumstances prevent returning for
immediate corrective work, make an appointment as soon as possible.
No Looking Over
the Technician’s
Shoulder
Inspect the Work
Properly
Be Reasonable
With Your
Requests
Prepare a List
Prepare for the
Appointment