E-36
Please check the following before
requesting repairs.
Problem
Cause or Remedy
●
Mushy
●
Sticky
●
Overcooked
●
Undercooked
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Half-cooked
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Are you using hot water or water with high alkalinity to wash the rice?
●
Are you using excessive force when washing the rice? (Doing so will cause the rice
grains to break, which makes the rice sticky when cooked.)
●
Are you draining the rice in a sieve after washing? (Doing so will cause the rice grains
to break, which makes the rice sticky when cooked.)
●
Are you soaking the rice for a long period of time? Reduce the amount of water a little
if the rice is to be soaked for a long period of time before being cooked using Timer
Cooking. (When the rice is soaked in water, it absorbs excess water and becomes
sticky when cooked.)
●
Did you stir rinse-free rice well from the bottom and rinse it until the water went clear?
●
Did you try using the water level for "Hard"?
Before cooking
●
Did you try using the "Texture " program?
●
Are you cooking more rice than the specified amount even though the "1-2 person"
program is still selected?
●
When cooking a small amount of rice, use the "1-2 person" program. Doing so
prevents the rice from becoming gluey.
Program
●
Did you loosen the rice immediately after cooking was completed?
After cooking
●
Are you using hard water (mineral water)?
●
Did you stir rinse-free rice well from the bottom and rinse it until the water went clear?
●
Did you try using the water level for "Soft"?
●
Did you check the inner lid packing, regulator valve, safety valve, and vacuum valve?
(If pressure is not applied correctly, the rice will be undercooked or become hard.)
●
Did you attach the plate to the non-water supply auto steamer?
(The rice may become hard because the intended effects of humidification may not be
achieved.)
●
Are you using the rice cooker on a carpet where the intake or exhaust vent is blocked?
The overheat protection will work when the temperature inside the inner pot increases,
which prevents the cooking process from working correctly.
Before cooking
●
Did you try using the "Texture " program?
Using "Eco" or "Rapid" may cause the rice to be cooked harder.
●
Are you cooking more rice than the specified amount even though the "1-2 person"
program is still selected?
●
When cooking a small amount of rice, use the "1-2 person" program.
Program
●
Did you loosen the rice immediately after cooking was completed?
After cooking
Troubleshooting - continued
Cooking Rice
