TW-800R-SLNX
29
■After service and Warranty
If the problem persists even after a remedy action is taken or if it is unclear which remedy action should be taken, then contact the
dealer where the product was purchased or our Sales Department with the following information:
Product name / Serial No. / Service environment,
External equipment connected,
Operating sequence to error initiation, and
Specific description of error, etc.
The user is prohibited by law from disassembling or making modification to the unit or otherwise may be subject to punishment.
〔
WARRANTY
〕
The Company sets forth the Warranty Terms and Conditions herein for the benefit of customer to ensure product assurance
after shipment. In case of failure, the Company will remedy the defect by repair or replacement.
■WARRANTY PERIOD
Unless otherwise specified, the warranty period is 13 months after shipment of products from the Company. During the Warranty
Period, the Company remedy defect free of charge in accordance with the terms of this Warranty. If you have any questions
concerning remedy and after-sales services during the Warranty Period, please contact your dealer or our Sales Department.
■SCOPE OF WARRANTY
In case any failure occurs attributable to the Company during the Warranty Period, the defect will be remedied free of charge
either by repair or replacement with a substitution. To obtain warranty service, contact your dealer or our Sales Department. The
Warranty Period after repair or replacement is 13 months from the date of initial shipment of the relevant product or 6 months
from the date of shipment of the substitution, whichever period of time is greater. Only the hardware part of the Product is
covered. The Warranty does not apply to the following, even during the Warranty Period.
1. Failure or damage caused by in appropriate handling on the part of customer, such as drop, shock etc. during
transportation or move.
2. Failure caused by disassembly or modification of the main unit by customer.
3. Failure or damage caused by natural disaster, such as fire, earthquake, flood etc. and abnormal voltage.
4. Failure caused by malfunction of devices connected to the Product other than those designated by the Company.
5. The Warranty does not cover accessories such as an AC adopter, an antenna, a connecting cable, etc.
6. The Product that has been repaired, adjusted or modified by a third party.
7. Replacement of consumables or limited-life goods (including batteries).
Consumables and limited-life goods include the following:
①
Switches (limit switch, push-button switch etc.)
②
Battery cells, batteries (dry cell, button battery etc.)
③
Other goods considered to be consumables or limited-life goods by usage.
8. Failure caused by not using the Product in accordance with the User Guide
■INITIAL DEFECT
The Warranty for initial defect is valid for 30 days from the date of shipment of the Product. In case an initial defect is found, the
defective product should be shipped to your dealer or our Sales Department within the period mentioned above. Upon
confirmation of the initial defect, the defect will be remedied free of charge either by repair or replacement with a new one.
The shipping costs for the initial defect will be borne by the Company. However, this shall apply only within Japan. The payer of
overseas shipping costs including insurance fee, custom duty etc. for a customer who purchased the Product outside Japan
shall be determined on mutual consultation.
■DISCLAIMER
The Company will not be responsible for any direct or indirect damage and financial loss caused by malfunction or failure of the
Product or its use.
■PERIOD FOR CHARGED REPAIR
After the Warranty Period expires, the Company will repair the Product for a fee on customer’s request during a 5 year-period
after termination of the Product on the condition that spare parts are available in stock at the Company. However, in case of
unavoidable reasons such as elimination of parts, alternative parts or a substitution may be supplied.
■OTHER
Regardless of the Warranty Period, repair shall only be performed in principle at the Company for purposes of using
measurement equipment etc. for adjustment. The shipping costs incurred at the time of shipment shall be borne by customer.
Visiting repair service or a substitution during the Warranty Period are available on request for a fee. Please contact your
dealer or our Sales Department.
If our Technical Department finds it difficult to reproduce failure of the Product received for repair, repair service or replacement
may not be performed. Also, technical investigation expenses for failure reproduction may be charged separately.
Note that any information about the Product on our website, catalogues, manuals, technical materials and other materials is
subject to change without notice.
