Hermann STEPS DIN EN 15194, User Manual

Page: 46 / 52

46
Troubleshooting
The following messages will appear on the display instead of the time�
3 beeps will also signal the display of the message�
• If errors or warning messages reoccur, have your specialist dealer inspect the rechargeable battery.
• If the error “E010” appears on the entire screen, remove the rechargeable battery and insert it again (see Chapter “Rechargeable
battery” on page 22 )�
error message Cause Measure
W010 The drive is too hot (e�g�
because the ambient tempera-
ture is very high)�
- 1) Stop and let the drive cool off�
- 2) Select a lower level of assistance and apply more pressure when
pedalling�
W011 The speed cannot be meas-
ured�
Set the speed sensor (see chapter “Settings / Speed sensor”).
W012 The crank may have been
incorrectly installed�
- 1) Switch the e-bike off�
- 2) Install the crank in the correct position.
- 3) Switch the e-bike off�
- There is a communication error
affecting the e-bike�
Have your specialist dealer inspect the e-bike�
W030, W031,
E010–E14, E020–E022,
E30–E33, E43
There is an electrical error� - 1) Switch the e-bike off with the rechargeable battery button�
- 2) Remove the rechargeable battery�
- 3) Check all cables and contact points for damage (visual inspection).
- 4) If you do not discover any damage, insert the rechargeable battery
and switch the e-bike on with the rechargeable battery button�
- 5) If the error message appears again, contact your specialist dealer.