HEKA Elektronik EPC 10 USB, Hardware Manual, Page: 21 / 81

3.8 Support Hotline 15
Finally, the software re-initializes the amplifier.
3.8 Support Hotline
If you have any question, suggestion, or improvement, please contact HEKA’s support team. The best way is to
send us an e-mail specifying:
ˆ
Your postal address and e-mail address
ˆ
The program name: e.g.
Patchmaster
,
Fitmaster
ˆ
The program version number: e.g. v2x65, v2x73.1
ˆ
Your operating system and its version: e.g. Mac OS 10.6, Windows 7 64-bit
ˆ
Your type of computer: Intel Core 2 Duo, Intel Core i5 2.5 GHz, Mac G4
ˆ
Your acquisition hardware, if applicable:
EPC 10
USB,
LIH 8+8
ˆ
Your amplifier, if applicable:
EPC 10
USB,
PG 310
USB
ˆ
The series number and version of your
Hardware
, if applicable: e.g.
EPC 10
USB Single, serial number
’520552’, revision letter ’R’.
ˆ
The questions, problems, or suggestions you have
ˆ
Under which conditions and how often the problem occurs
ˆ
Screenshots demonstrating the problem
We will address the problem as soon as possible.
HEKA Elektronik GmbH
A division of Harvard Bioscience, Inc.
Wiesenstrasse 71
D-67466 Lambrecht/Pfalz
Germany
Phone: +49 (0) 6325 9553 0
Fax: +49 (0) 6325 9553 50
E-mail:
support@heka.com
Web site: www.heka.com
HEKA Electronic
84 October Hill Road
01746 Holliston, MA
United States
Phone: +1 800 597 0580
Fax: +1 508 429 5732
E-mail:
support@heka.com
Web site: www.heka.com
http://www.heka.com