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Heatilator • ECO-ADV-PS35/50 • 7058-142D • July 21, 2010
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Troubleshooting
With proper installation, operation, and maintenance your appliance will provide years
of trouble-free service. If you do experience a problem, this troubleshooting guide will
assist a qualified service person in the diagnosis of a problem and the corrective action
to be taken.
Symption
Possible Cause
Corrective Action
Plug in appliance - No
response.
No current to outlet.
7 amp fuse defective. or blown
#3 snap disc tripped or defective.
Control box is loose or defective.
Check circuit breaker at service panel.
Replace fuse.
Reset or replace snap disc.
Reseat or replace control box.
Call light on. No fire.
No fuel in firepot.
Out of fuel.
#2 snap disc may be defective or tripped.
Vacuum switch not closing, no vacuum.
Control box defective.
Check hopper. Fill with fuel.
Reset or replace snap disc.
Check exhaust blower is plugged in and
operating.
Check vacuum switch is plugged in.
Check vacuum hose is in good condition,
clear and connected at both ends.
Check thermocouple is in good condition
and plugged in properly.
Make sure venting system is clean.
Make sure front door is closed.
Check vacuum switch fitting on back of
auger tube for blockage.
Replace control box.
Call light on. No fire.
Partially burned fuel in
firepot.
Firepot is dirty (missed ignition).
Vent system plugged.
Igniter chamber blocked
Clean firepot. Make sure there is no clinker
in the firepot. Close firepot bottom plate/
Clinkers may have to be broken up with
firepot clean-out tool or other means.
Check flue vent for obstruction
Check if firepot floor is closed all the way
Clear igniter chamber
Call light on. No fire.
Unburned pellets in
firepot.
Firepot is dirty.
Ignition hole blocked.
Igniter not working.
Control box defective.
Clean firepot. Make sure there is not a
clinker in the firepot. Clinkers may have to
be pushed out of firepot with firepot clean-
out tool or other means.
Scrape with solid piece of wire.
Remove ash drawer to see if igniter is
glowing red on start-up.
Check igniter wires for good connection.
Replace igniter using 1/4 inch male /female
spade connectors.
Replace control box.
Slow or smoky start-up. Firepot is dirty.
Excessive amount of fuel at start-up.
Clean firepot. Make sure there is not a
clinker in the firepot. Clinkers may have to
pushed out of firepot with firepot clean-out
tool or other means. Check if firepot floor is
closed all the way
Reduce feed rate using feed rate adjust
-
ment control rod located inside hopper.
Close firepot slide plate.