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598-1307-01
TROUBLESHOOTING GUIDE
TECHNICAL SERvICE
Please call 1-800-858-8501 (English speaking only) for assistance before returning
product to store.
If you experience a problem, follow this guide. You may also want to visit our Web site at:
www.hzsupport.com.
If
the problem persists, call* for assistance at
1-800-858-8501
(English speaking only)
,
7:30 AM to 4:30 PM CST (M-
F). You may also write* to:
HeathCo LLC
P.O. Box 90004, Bowling Green, KY 42102-9004
ATTN: Technical Service
* If contacting Technical Service, please have the following information available: Model Number, Date of Purchase,
and Place of Purchase.
No Service Parts Available for this Product
SYMPTOM
POSSIBLE CAUSE
Lights will not come on.
1. Light switch is turned off.
2. Light is loose or burned out.
3. Fuse is blown or circuit breaker is turned off.
4. Daylight turn-off is in effect
(recheck after dark)
.
5. Incorrect circuit wiring, if this is a new installation.
6. Re-aim the sensor to cover desired area.
Lights come on in daylight.
1. Light control may be installed in a relatively dark location.
2. Light control is in Test.
(Set control switch to an ON-TIME position)
.
Lights come on for no appar-
ent reason.
1. Light control may be sensing small animals or automobile traffic
(re-aim sensor)
.
2. Range is set too high.
(Reduce Range)
.
3. D
ual
B
rite
®
Timer is on.
Lights turn off too late in Dusk-
to-Dawn setting
1. Sensor is in a relatively dark location.
(Relocate sensor, or use 3 hr or 6 hr setting.)
Lights stay on continuously.
1. A lamp is positioned too close to the sensor or pointed at nearby objects that cause heat
to trigger the sensor.
(Reposition the lamp away from the sensor or nearby objects)
.
2. Light control is pointed toward a heat source like an air vent, dryer vent, or brightly-painted
heat-reflective surface.
(Reposition sensor. Reduce Range)
.
3. Light control is in Manual Mode.
(Switch to Auto.)
Lights flash on and off.
1. Heat or light from the lamps may be turning the light control on and off.
(Reposition
the lamps away from the sensor)
.
2. Heat being reflected from other objects may be affecting the sensor.
(Reposition sen-
sor)
.
3. Light control is in the Test mode and warming up.
(Flashing is normal under these
conditions. Turn Boost off.)
4. Light may be leaking through the floodlamp reflectors.
(Replace the lamps with new high
quality PAR 38 lamps or make sure the metal lamp protectors are installed)
.
5. Light control is in Flash mode.
(Flashing is normal in this mode. Select Normal or Soft
mode to turn flash mode off)
.
Lights flash once, then stay off
in Manual Mode.
1. Sensor is detecting its own lights.
(Reposition lamps to keep area below the sensor
relatively dark.)
