Form No. FSHC7WM-0121
13
English
Symptom
Probable Cause
Corrective Action
Unit is plugged in, but nothing
works.
Unit not turned on.
Move POWER ON/OFF (I/O) switch to the ON (I) position.
No power to unit.
Check electrical receptacle and verify that power supply
matches specifications on unit. If receptacle is not working,
check circuit breaker and reset, or plug unit into a different
known working receptacle.
Power cord connections are loose or
disconnected.
Contact Authorized Service Agent or Hatco for assistance.
Power cord is damaged.
Defective POWER ON/OFF (I/O) switch.
Defective digital temperature controller.
Unit operates, but is not
circulating air inside cabinet.
Blower motor defective.
Contact Authorized Service Agent or Hatco for assistance.
Incorrect voltage supplied to blower motor.
Unit is leaking.
The drain valve is not tight enough.
Tighten drain valve by pinching.
Unit is not producing any “hot
air” inside cabinet.
Safety high-limit is tripped or open.
Contact Authorized Service Agent or Hatco for assistance.
Incorrect voltage supplied to heating element.
Blower motor not working.
Air heating element(s) defective.
Unit is heating, but is not
producing humidity inside
cabinet.
Water reservoir is empty.
Fill water reservoir with clean water.
Humidity is set too low.
Increase humidity level. Refer to “Setting the Humidity
Level” in the OPERATION section.
Water element defective.
Contact Authorized Service Agent or Hatco for assistance.
Incorrect voltage supplied to water heating
element.
TROUBLESHOOTING GUIDE
WARNING
This unit must be serviced by trained and qualified
personnel only. Service by unqualified personnel may lead
to electric shock or burn.
WARNING
ELECTRIC SHOCK HAZARD: Turn OFF power switch,
unplug power cord, and allow unit to cool before
performing any cleaning, adjustments, or maintenance.
Error Codes
The following error codes may appear on the CABINET
TEMPERATURE display to indicate an error in the operating
condition of the unit.
E1
= Air temperature sensor malfunctioning. Contact Authorized
Service Agent or Hatco for assistance.
E2
= Humidity temperature sensor malfunctioning. Contact
Authorized Service Agent or Hatco for assistance.
Troubleshooting Questions?
If you continue to have problems resolving an issue, please
contact the nearest Authorized Hatco Service Agency or Hatco
for assistance. To locate the nearest Service Agency, log onto
the Hatco website at
www.hatcocorp.com,
select the
Support
pull-down menu, and click on “Find A Service Agent”; or contact
the
Hatco Parts and Service Team
at:
Telephone: 800-558-0607 or 414-671-6350
e-mail: [email protected]
