Symptom
Probable Cause
Corrective Action
Unit is plugged in, but isn’t
working.
Unit not turned on.
move pOWER ON/OFF (I/O) switch to the ON (I)
position.
No power to unit.
Check electrical receptacle and verify that power supply
matches specifications on unit. If receptacle is not
working, check circuit breaker and reset, or plug unit into
a different known working receptacle.
power cord connections are loose or
disconnected.
Contact authorized Service agent or Hatco for assistance.
power cord is damaged.
Contact authorized Service agent or Hatco for assistance.
Fuse blown or circuit breaker tripped, no
power to outlet.
Contact authorized Service agent or Hatco for assistance.
Defective pOWER ON/OFF (I/O) switch
or TEmpERaTURE control.
Contact authorized Service agent or Hatco for assistance.
Unit operates, but is not
circulating air inside cabinet.
Blower motor defective.
Contact authorized Service agent or Hatco for assistance.
Incorrect voltage supplied to blower motor. Contact authorized Service agent or Hatco for assistance.
Temperature is too hot.
TEmpERaTURE control set too high.
Set TEmpERaTURE control to a lower setting.
TEmpERaTURE
control
needs
replacement.
Contact authorized Service agent or Hatco for assistance.
Unit is not hot enough.
Safety high-limit is tripped or open.
Contact authorized Service agent or Hatco for assistance.
Incorrect voltage supplied to heating
element.
Contact authorized Service agent or Hatco for assistance.
Blower motor not working.
Contact authorized Service agent or Hatco for assistance.
Opening door(s) unnecessarily.
Keep door(s) closed as much as possible.
TEmpERaTURE control set too low.
Set TEmpERaTURE control to a higher setting.
air heating element(s) defective.
Contact authorized Service agent or Hatco for assistance.
Unit is heating, but is not
producing humidity inside
cabinet.
Water pan is empty.
Fill water pan with clean water.
Humidity is set too low.
Increase humidity level. Refer to “Setting the Humidity
Level” in the OpERaTION section.
Water element defective.
Contact authorized Service agent or Hatco for assistance.
Incorrect voltage supplied to water
heating element or heating element
defective.
Contact authorized Service agent or Hatco for assistance.
Form No. FSHC1217Wm-0515
14
TROUBLESHOOTING GUIDE
English
This unit must be serviced by trained and qualified
personnel only. Service by unqualified personnel may lead
to electric shock or burn.
WARNING
ELECTRIC SHOCK HAzARD: Turn OFF power switch,
unplug power cord, and allow unit to cool before
performing any cleaning, adjustments, or maintenance.
WARNING
Troubleshooting Questions?
If you continue to have problems resolving an issue, please contact the nearest authorized Hatco Service agency or Hatco for
assistance. To locate the nearest Service agency, log onto the Hatco website at
www.hatcocorp.com
and click on
Find Service Agent
, or contact the
Hatco Parts and Service Team
at:
Telephone: 800-558-0607 or 414-671-6350
e-mail:
Fax:
800-690-2966 or 414-671-3976
