114
Problem
Possible cause
Solution
High soot production,
firebricks not staying
soot-free.
Wood too wet.
Air supply
insufficient.
Not enough wood.
Ash drawer not
flush.
9
9
9
9
Use drier wood.
Check combustion air
openings.
Increase the amount of wood.
Slide the ash drawer in flush.
Smoke escaping whilst
heating.
Chimney airflow
too weak.
Air intake too low.
Flue gas paths
heavily soiled.
Chimney cross
section too small.
Chimney blocked.
Negative pressure
in the living space
due to air suction
devices (fan,
extractor hood,
bath fan).
Too much fuel.
9
9
9
9
9
9
9
9
9
Contact HASE authorised
dealer.
Check the combustion air
supply.
Clean flue gas paths,
contact a chimney sweep.
Contact a chimney sweep.
Contact a chimney sweep.
Switch off air suction devices
whilst heating.
Balance the pressure (open
window).
Install a window contact switch.
Observe the amount of fuel
to add
(see chapter 6.5.5 "Adding fuel").
Smoke escapes when ope-
ning the firebox door.
Chimney airflow
too weak.
Air intake too low.
Chimney cross
section too large /
small.
Fire still burning.
Firebox door
opened too quickly.
Negative pressure
in the living space
due to air suction
devices (fan,
extractor hood,
bath fan).
Damper* closed.
9
9
9
9
9
9
9
Contact HASE authorised
dealer.
Check combustion air supply.
Contact a chimney sweep.
Flames should be extinguished
when opening the firebox.
Open the firebox door slower.
Switch off air suction devices
whilst
heating.
Open damper.
Deflagration.
Insufficient
combustion air,
adding fuel too late.
Too much fuel.
9
9
Once the time for adding fuel
has passed, only add small logs
of wood spaced adequately and
do not fully cover the firebed.
Do not fully cover the firebed,
ensure the spacing between
logs. Observe the amount of
fuel to add
(see chapter "6.5.5 Adding fuel").
*indirect vent operation only.
8.3 Controller checklist
Problem
Possible cause
Solution
Control panel / Controller
Power light off.
Plug not properly
connected.
USB connection
cable not properly
connected between
the socket on the
stove and the mains
plug.
No power.
Power failure.
Mains supply
defective.
9
9
9
9
9
Connect the plug to the
mains.
Connect the connecting cable
to the sockets.
Check mains socket.
Switch on the fuse
in the fuse box.
Switch on the fuse
in the fuse box.
Contact HASE authorised
dealer.
Can't be switched on
and off.
Dirty switch.
Overvoltage damage.
9
9
9
Clean switch area.
Check if the switch moves
freely.
Contact HASE authorised
dealer.
Controller failure, fuel
burning too fast.
Stove overloading
due to high firing.
Air slider stuck, due
to malfunction or
power outage
(too much air
g
temperatures too
high).
Ash drawer not
properly sealed
(too much air
g
temperature too
high).
9
9
9
9
9
Observe the amounts stated in
the operating instructions.
Contact HASE authorised
dealer.
Check power supply.
Contact HASE authorised
dealer.
Keep the ash drawer closed
whilst heating.
LED
Doesn't indicate when to
add fuel, stove goes out.
Connected
incorrectly.
LED dirty.
Battery empty.
Plug disconnected.
Short-circuit due to
cleaning water.
Controller defective,
installed incorrectly.
LED defective.
Mains supply
defective.
Overvoltage damage.
Thermocouple
defective.
9
9
9
9
9
Contact HASE authorised
dealer.
Clean the LED with a slightly
damp cloth.
Check the battery level,
connect the controller to the
mains.
Connect the mains plug to the
mains.
Contact HASE authorised
dealer.
Drive motors
Not turning, breaking.
Stove burning at maxi-
mum.
Very noisy.
Vibrating noise.
Temperatures too
high.
Motors disconnected.
Wear.
Overload due to
blockage.
Worn, incorrect
fastening.
9
9
Observe the amounts stated in
the operating instructions.
Contact HASE authorised
dealer.
Summary of Contents for SILA PLUS iQ
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