Harmonic Spectrum MediaDirector Component Replacement Manual Download

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Appendix A

Harmonic Technical Assistance Center contact information

A list of phone numbers, e-mail addresses, and important links for the Harmonic Technical Assistance

Center (TAC).
Table A-1: Technical Assistance Center phone numbers and email addresses

Region

Telephone Technical Support Email

Americas

888.673.4896

(888.MPEG.TWO)408.490.6477

[email protected]

Europe, the Middle East

and Africa (EMEA)

+44.1252.555.450

[email protected]

India

+91.120.498.3199

[email protected]

Russia

+7.495.926.4608

[email protected]

China

+86.10.6569.5580

[email protected]

Japan

+81.3.5565.6737

[email protected]

Asia Pacific (APAC) –

Other Territories

+852.3184.0045

+65.6542.0050

[email protected]

Report an issue online

http://www.harmonicinc.com/webform/report-issue-online

Harmonic support website

http://www.harmonicinc.com/content/technical-support

Software download location for Cable Edge products

ftp://ftp.harmonicinc.com

Contact Harmonic Technical Publications

[email protected]

•

Harmonic corporate contact information

Summary of Contents for Spectrum MediaDirector

Page 1: ...Spectrum MediaDirector Component Replacement Guide Revision D...

Page 2: ...Computer Inc used under license therefrom Third party copyright notes Harmonic software uses version 3 15 4 of the FreeImage open source image library under FreeImage Public License FIPL See http free...

Page 3: ...RINGEMENT WE DO NOT WARRANT THAT THE SYSTEM WILL MEET YOUR REQUIREMENTS OR BE UNINTERRUPTED OR ERROR FREE NO ADVICE OR INFORMATION WHETHER ORAL OR WRITTEN OBTAINED FROM US OR ELSEWHERE WILL CREATE ANY...

Page 4: ...ies hereby submit to the exclusive jurisdiction and venue of the federal and state courts located in Santa Clara County California In addition to any other rights or remedies we shall be entitled to i...

Page 5: ...can adversely affect the performance of your Harmonic product or that can make a procedure needlessly difficult NOTE The Note symbol indicates especially important information you need or it may prov...

Page 6: ...over 26 Replacing a SAS card 26 Removing the system cover 27 Replacing the SAS card 27 Installing the system cover 31 Replacing an optical 10GbE I O module 32 Removing the SFP transceiver 32 Removing...

Page 7: ...compliance information 56 Important safety instructions 56 Safety symbols safety warning caution instructions 57 Symboles de s curit de s curit d avertissement et Attention Instructions 59 Sicherheit...

Page 8: ...tion to help you replace components in your Spectrum device or system Make sure that you read all safety warnings and instructions and that you have received a replacement component from Harmonic befo...

Page 9: ...lacing an SFP transceiver Replacing a power supply unit Replacing the boot drive Replacing the bezel Over time the bezel LEDs can wear out Replacement bezels are available from Harmonic CAUTION The fr...

Page 10: ...he bezel straight onto the chassis NOTE Ensure that the bezel is aligned correctly on the chassis When the bezel sits correctly the front panel LEDs will return to their previous state after about 30...

Page 11: ...cedure DANGER Observe all conventional ESD precautions when handling Spectrum devices and components Removing the system cover A non skid surface may be needed to prevent the server system from slidin...

Page 12: ...all peripheral devices and power cables 1 Using a screwdriver remove the top cover screw s 2 Loosen the two captive thumb screws located on the back edge of the system cover 3 Slide the cover back and...

Page 13: ...the front panel Be sure to correctly identify the failed fan before removing it from the chassis Figure 2 1 Fan slot numbers Replacing a fan Each fan is designed for tool less removal and insertion 1...

Page 14: ...the arrow located on the top side of the fan points to the back of the system 3 Insert the fan into the fan assembly bracket pushing down until it is firmly seated into the server board connector Exam...

Page 15: ...m cover in place to ensure proper cooling 1 Place the system cover onto the chassis and slide forward until the front edge of the system cover is pressed up against the back edge of the front drive ba...

Page 16: ...ect PCI Riser Take care to not misplace any small parts while completing this procedure DANGER Observe all conventional ESD precautions when handling Spectrum devices and components Removing the syste...

Page 17: ...not to rock the riser assembly into place on the server board Doing so can damage the contact pins within the riser slot NOTE The specific card you are replacing may be in a different PCI slot positi...

Page 18: ...Replacing an Ethernet card 2 Remove the fastener screw that secures the card to the riser bracket 3 Slide the card out of the riser bracket Example 15 MediaDirector Component Replacement Guide...

Page 19: ...moved the failed card ensuring that the edge connector is fully seated inside the PCI slot on the riser bracket Warning Each PCI add in card is designed to work in a specific PCI slot Installing the r...

Page 20: ...lower the front end of the riser assembly first aligning the riser edge connector with the corresponding riser slot on the server board b Lower the back end of the riser assembly lining up the tabs on...

Page 21: ...the riser assembly into place on the server board Doing so can damage the contact pins within the riser slot NOTE The specific card you are replacing may be in a different PCI slot position than that...

Page 22: ...Replacing an Ethernet card 2 Remove the fastener screw that secures the card to the riser bracket 3 Slide the card out of the riser bracket Example 19 MediaDirector Component Replacement Guide...

Page 23: ...moved the failed card ensuring that the edge connector is fully seated inside the PCI slot on the riser bracket Warning Each PCI add in card is designed to work in a specific PCI slot Installing the r...

Page 24: ...rom the rear panel as you position the riser assembly over the riser slot b Align the front end of the edge connector on PCI Riser 2 with the corresponding riser slot on the server board NOTE The add...

Page 25: ...of the LTC card Replacing the Ethernet card in PCI Riser 3 When installing the riser assembly be careful not to rock the riser assembly into place on the server board Doing so can damage the contact...

Page 26: ...Replacing an Ethernet card Example 2 Remove the fastener screw that secures the card to the riser bracket 3 Slide the card out of the riser bracket Example 23 MediaDirector Component Replacement Guide...

Page 27: ...ensuring that the edge connector is fully seated inside the PCI slot on the riser bracket Warning Each PCI add in card is designed to work in a specific PCI slot Installing the replacement card in a d...

Page 28: ...iser 3 may obstruct your view making it difficult to align its edge connector with the corresponding riser slot Example c Press gently on the back of the riser assembly first then the front until both...

Page 29: ...hten the two captive thumb screws at the back of the chassis 3 Using a screwdriver install the top cover screw s Example What to do next Follow instructions in the Spectrum System Installation Guide f...

Page 30: ...ables 1 Using a screwdriver remove the top cover screw s 2 Loosen the two captive thumb screws located on the back edge of the system cover 3 Slide the cover back and lift upward Example Replacing the...

Page 31: ...ard b Grasp PCI Riser 2 3 assembly with both hands and pull the riser assembly out of the riser slot being careful to clear the LTC connector away from the rear panel before lifting up Example 2 Remov...

Page 32: ...edge connector is fully seated inside the PCI slot on the riser bracket Warning Each PCI add in card is designed to work in a specific PCI slot Installing the replacement card in a different PCI slot...

Page 33: ...ly first clearing the LTC connector from the rear panel as you position the riser assembly over the riser slot b Align the front end of the edge connector on PCI Riser 2 with the corresponding riser s...

Page 34: ...t pins within the riser slot d Reconnect the internal cable to the front of the LTC card Installing the system cover The server system must be operated with the system cover in place to ensure proper...

Page 35: ...are replacing an individual SFP transceiver refer to SFP transceiver replacement instead DANGER Observe all conventional ESD precautions when handling Spectrum devices and components Removing the SFP...

Page 36: ...disconnected 2 Using your forefinger lift the lever on the front of the SFP transceiver to the up position 3 Grasping the lever gently pull the SFP transceiver straight out of the SFP cage Removing t...

Page 37: ...emove the three screws securing the I O module to the chassis Keep them in a safe place so that you may use them to install the new I O module b Remove the I O module by pulling up the front end first...

Page 38: ...sis c Press down on the riser assembly bracket and faceplate until firmly seated CAUTION Do not rock the riser assembly into place Doing so may damage the contact pins within the riser slot Installing...

Page 39: ...the chassis assembly do not force the transceiver to slide 4 Once the transceiver is seated lower the lever to the down position 5 Orient the fiber optic cable so that the latch is on the bottom and t...

Page 40: ...cially with new I O modules 1 Remove the protective caps from the SFP cage SFP transceiver and fiber optic cable and then store the caps in a safe place for later use 2 Position the replacement SFP tr...

Page 41: ...ve either a power supply module or a filler module installed NOTE In systems with dual redundant power supplies both power supplies must be of the same type and have the same maximum output power Unpa...

Page 42: ...ed from coverage under the Harmonic product limited warranty and maintenance services programs In addition any errors or damages caused by the use of drives provided from any other source will cause t...

Page 43: ...SystemManager User Guide for information on viewing your Access Control Settings Audio Profile Groups Refer to Creating an audio profile group in the Harmonic SystemManager User Guide for information...

Page 44: ...Press the green release button on the replacement drive carrier to open the lever 4 Insert the drive carrier into the bay sliding the drive until it contacts the backplane Example 41 MediaDirector Co...

Page 45: ...ed by Technical Support The operating system is installed to the replacement boot drive and the video server powers off when the installation is complete 8 Remove the USB device from the rear panel 9...

Page 46: ...er with the File System you wish to start The Disk Utilities page for the Spectrum server appears There are two columns displayed the Physical View and Logical View 3 At the top of the Logical View co...

Page 47: ...or video servers in the Harmonic SystemManager User Guide 4 If you had previously modified the Low Priority Bandwidth Settings then configure these settings to match your original settings Refer to Ch...

Page 48: ...e removed during operation 1 Unlock the bezel by loosening the two captive thumb screws NOTE Keep the rack ears in place 2 Pull the bezel straight away from the chassis Installing the bezel Align the...

Page 49: ...and components Before you begin Unpack the replacement component and visually inspect for damage If it is damaged call Harmonic Technical Support for assistance and do not continue with this procedure...

Page 50: ...ows the SystemManager to simultaneously display both units and allows you to move Players from the original unit to the new one using the Move Player function IMPORTANT If you need to replace a Spectr...

Page 51: ...ile For information on accessing the filetypes conf file refer to Editing the Filetypes conf File in the Harmonic SystemManager User Guide Replacing the chassis Refer to the Spectrum System Installati...

Page 52: ...the MediaPort Ethernet Array on the original MediaDirector and re connect to the new MediaDirector using the exact same connection ports d Power on the replacement MediaDirector by connecting both po...

Page 53: ...e two columns displayed the Physical View and Logical View 3 At the top of the Logical View column click the link to the File System name The Filesystem Utilities page displays 4 If you are replacing...

Page 54: ...age under Move Players from another media server use the dropdown box to select the host of the original Spectrum server which has the players you wish to move 4 Click Select Players The Select Player...

Page 55: ...d accounts Refer to Connecting to a Harmonic MediaGrid from the Spectrum video server in the Harmonic SystemManager User Guide for information on configuring your Harmonic MediaGrid Accounts 3 Configu...

Page 56: ...functionality Verifying functionality Harmonic recommends that you verify functionality of the replacement equipment in your Spectrum system before using it on air 53 MediaDirector Component Replacem...

Page 57: ...nicinc com India 91 120 498 3199 apacsupport harmonicinc com Russia 7 495 926 4608 rusupport harmonicinc com China 86 10 6569 5580 chinasupport harmonicinc com Japan 81 3 5565 6737 japansupport harmon...

Page 58: ...dresses for the corporate office Harmonic corporate address 4300 North First Street San Jose CA 95134 U S A Harmonic corporate telephone numbers Tel 1 800 788 1330 from the U S and Canada Tel 1 408 54...

Page 59: ...andards Important safety instructions Review important safety guidelines for operators and service personnel Specific warnings and cautions are found throughout the guide where they apply but may not...

Page 60: ...ower source When installing or replacing the unit always make the ground connection first and disconnect it last Installation of the unit must comply with local and national electrical codes This unit...

Page 61: ...lectric shock plug the power cord into a properly wired receptacle before connecting the product input or outputs Route power cords and other cables so that they are not likely to be damaged Disconnec...

Page 62: ...a broken fibre or with a separated fiber connector Warning Lithium battery handling safety instructions CALIFORNIA PERCHLORATE ADVISORY Some lithium batteries may contain perchlorate material The fol...

Page 63: ...r des options ou d effectuer l entretien de l unit moins d instructions contraires dans le pr sent manuel Avertissement Rack monture avertissement Pour viter les blessures corporelles lors du montage...

Page 64: ...s cet appareil Afin d viter les lessures ne pas toucher les connexions et composants expos s lorsque l appareil est sous tension Ne rien ins rer dans l une ou l autre des cavit s des prises de courant...

Page 65: ...uments optiques Ne jamais faire fonctionner une unit en cas de bris d une fibre ou de s paration d un connecteur de fibre Avertissement Batterie au lithium manipulation instructions de s curit Perchlo...

Page 66: ...hen Ein Bereich mit beschr nktem Zutritt ist ein Bereich zu dem nur Wartungspersonal mit einem Spezialwerkzeugs Schlo und Schl ssel oder anderer Sicherheitsvorkehrungen Zugang Verwenden Sie nur die an...

Page 67: ...ht an den Henkeln auf den Elementen wie z B Stromanschl sse K hlungen oder Karten heben oder kippen oder indem Sie es unterhalb der Unterkante packen Alle Hinweise in diesem Handbuch die das ffnen ben...

Page 68: ...eiliegenden Anschl sse und Komponenten w hrend schaltet ist Sie keine Gegenst nde in einem der beiden Stromversorgungs Hohlr ume des Systems mit Strom verbunden einf hren Ein Wechelstromsmodul und ein...

Page 69: ...nden berpr fen Empfohlener Wert ist zwischen 1 und 10 Mega Ohm MOhm Warnung Laserstrahlungen Warnung Unsichtbare Laserstrahlung kann von getrennten Fasern oder Stecker emittiert werden Nicht in die S...

Page 70: ...enever possible If installation in an enclosed rack is unavoidable ensure that the rack has adequate ventilation Reliable earthing of rack mounted equipment should be maintained Particular attention s...

Page 71: ...bjects Wear finger cots or gloves as dirt and oils can damage the fiber and contaminate connectors Do not allow kinks or knots to develop in the fiber If tangles occur carefully work out the tangles a...

Page 72: ...equipment Untrained personnel shall not disassemble Harmonic products Unfamiliarity with tools can cause damage and injury R gles de s curit Respecter les r gles d limination du produit en toute s cur...

Page 73: ...ence at their own expense Connections between the Harmonic equipment and other equipment must be made in a manner that is consistent with maintaining compliance with FCC radio frequency emission limit...

Page 74: ...tement China English translation of the notice above When labeled with the CCC marking the product meets the applicable safety and EMC requirements for China This is a Class A product In a domestic en...

Page 75: ...ada EN 60950 1 2006 A11 2009 A1 2010 A12 2011 CAN CSA C22 2 No 60950 1 07 A1 2011 UL 60950 1 2011 Safety NRTL National Recognized Test Laboratory USA Canada FCC CFR 47 Part 15 Class A ICES 003 Issue 5...

Page 76: ...Certification RPC Number Class A Warning Japan VCCI V 3 2013 04 CISPR 22 2008 Class A EMC VCCI Australia and New Zealand AS NZS CISPR22 2009 A1 2010 Class A Safety C Tick Korea KN22 Class A and KN 24...

Page 77: ...ic understands the environmental risks associated with the substances covered by the RoHS Directive and has committed to eliminating or reducing the use of these as well as other environmentally sensi...

Page 78: ...only China RoHS is applicable to all Electronic and Information Products EIPs and parts sold in China after March 01 2007 China RoHS regulation restricts the use of the same six substances as the Euro...

Page 79: ...s in at least one of the homogeneous materials of the parts is above the limit defined in SJ T11363 2006 standard Other RoHS and REACH type regulations Harmonic will comply with RoHS and REACH type re...

Page 80: ...tives and industry initiatives on the elimination of hazardous substances labeling marking certification and registration as required in markets where we sell our products Download Harmonic Environmen...

Page 81: ...keback request or contact Harmonic Technical Assistance Center TAC or email RMA team at rma emea harmonicinc com Compliance with country specific environmental safety and EMC standards In addition to...

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