15
7
11-1 How to respond for some question (As example step)
*When you receive some question from customer, please use this step for sold problem as sample.
Receive contact from customer
Ask machine model and serial number
Ask contents of question
*Circumstance of machine (Windy, Dusty, Floor condition and etc)
*Embroidery condition (Frame, Fabric, Thread, Pattern)
*Machine creations. (Create menu)
*Version of machine program.
*Version of Happylinf software.
*About connecting PC.
*etc.
You may prepare instruction book and parts book by customer.
Respond for customer’s question
*Advice by Instruction book and Parts book.
*Advice referencing maintenance manual.
*If you can not immediate, contact again after more detail check.
Ask customer’s contact number
*Phone, Fax and E-mail
OK
*If you find case of respond, contact customer kindly.
NG Visit your technician
*Ask schedule for visit
Summary of Contents for HCD2-1501-40
Page 1: ...Maintenance Manual for Embroidery Machine HCD2 1501 40 Version 2 3 HappyJapan Inc ...
Page 10: ...10 HSA90311 Shell alvania EP Grease2 100g Page 31 33 36 M0404342 Needle height gauge Page 52 ...
Page 150: ...143 10 1 Electrical connection diagram before Rev A for LCD CE board 1 3 ...
Page 151: ...144 10 1 Electrical connection diagram before Rev A for LCD CE board 2 3 ...
Page 152: ...145 10 1 Electrical connection diagram before Rev A for LCD CE board 3 3 ...
Page 153: ...146 10 2 Electrical connection diagram before Rev A for LCD CE U LCD CE MX board 1 4 ...
Page 154: ...147 10 2 Electrical connection diagram before Rev A for LCD CE U LCD CE MX board 2 4 ...
Page 155: ...148 10 2 Electrical connection diagram before Rev A for LCD CE U LCD CE MX board 3 4 ...
Page 156: ...149 10 2 Electrical connection diagram before Rev A for LCD CE U LCD CE MX board 4 4 ...
Page 157: ...149a 10 2a Electrical connection diagram Rev A 1 4 ...
Page 158: ...149b 10 2a Electrical connection diagram Rev A 2 4 ...
Page 159: ...149c 10 2a Electrical connection diagram Rev A 3 4 ...
Page 160: ...149d 10 2a Electrical connection diagram Rev A 4 4 ...
Page 161: ...150 10 3 Connection of inverter Inverter set Inverter set ...
Page 165: ...153 HCD8116 TP SW Circuit Board Ass y HCD8124 TC8 7 Circuit Board Ass y Rev A ...
Page 166: ...154 HCD8119 y ...