Appendix A: Error Codes
Operator Manual
1700w™
(Rev 1)
© Hantle 2010
A.5
ERROR
CODES
ERROR DESCRIPTION
CORRECTIVE ACTION
D00A5
FS omitted (after total
cash dispense amount in
day close).
Verify that version of ATM Software matches host
processor. Contact host processor.
D00A6
FS omitted (after total non
cash dispense amount in
day close).
Verify that version of ATM Software matches host
processor. Contact host processor.
D00A7
FS omitted (after
surcharge amount in day
close message).
Verify that version of ATM Software matches host
processor. Contact host processor.
D00A8
FS omitted (after
surcharge in configuration
message).
Verify that version of ATM Software matches host
processor. Contact host processor.
D00A9
ETX omitted (from
configuration message).
Contact host processor.
D0300
Modem is not responding.
Verify modem function.
D1000
No Connection.
Verify modem function.
D1100
ENQ not received from
host.
Contact host processor.
D1200
Transmission error.
Verify modem function.
D1300
NAK sent 3 times to host.
Verify host phone number – See D170x.
D1500
Modem connection time
out – host not responding.
Verify host phone number – verify modem speed – See
D170x. If consistent, it could be a defective modem.
D170x
Modem cannot support
connection – excessive line
noise (usually D1704/06)
Phone line connected to ATM will not support Data-
communication. In line filter may fix this. Excessive EMI
emissions from outside source (neon sign, freezer).
D1800
No dial tone.
Verify that incoming phone line is plugged into “line”
rather than “Phone” on mainbaord. Phone line is in use or
is being shared with another phone device (FAX, POS,
phone)
D1900
No answer.
Verify host phone number – See D170x
D2000
Phone line busy.
Verify host phone number – call line with handset and
check for busy signal – See D170x
D2100
Modem initializing error.
Check modem.
D2200
EOT not received from
host.
Contact host processor.
E000x
RMS port failure, response
time out, modem failure,
no dial tone.
Verify RMS settings (Host Setup) – See D170x
F0001
Current Number of bill is
0.
Load notes into the cash cassette – use Add Cassette
function in Settlement.
F0002
No Surcharge Owner set.
Set Surcharge owner – (Customer Setup)
F0003
No Surcharge Amount.
Set Surcharge amount – (Customer Setup)
F0004
No refresh time set when
advertisement is enabled.
Set refresh timer – (Customer Setup)
F0005
No Advertisement text
when advertisement is
enabled.
Set Advertisement text – (Customer Setup)
F0006
Dispense limit set error
(less than 25 notes)
Set Dispense limit – (Transaction Setup)
F0007
Denomination Set error.
Valid Denomination are $10, $20, $50, $100 –
(Transaction Setup)
F0008
Fast Cash Set error
(exceeded dispense limit).
Check the Fast Cash amount. (Transaction Setup)
F0009
Master Key index is
invalid.
Check Master Key index – verify checksum (Host Setup)