Hantle 1700w User Manual Download

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Hantle USA, Inc.

Operator Manual

Hantle 1700w

Summary of Contents for 1700w

Page 1: ...Hantle USA Inc Operator Manual Hantle 1700w...

Page 2: ...p 3 PROGRAMMING 3 1 Initial Setup 3 1 1 Accessing the Operator Function Menu 3 1 2 When An Error Occurs 3 1 3 EPP Keypad 3 2 The Host Setup Menu 3 2 1 Key Management 3 2 2 Set Terminal ID Number 3 2 3...

Page 3: ...erations 4 2 1 Adding Cash to the Cassette TCDU 4 2 2 Emptying the Reject Bin TCDU 4 2 3 Adding Cash to the Cassette MCDU 4 2 4 Emptying the Reject Bin MCDU 4 2 5 Loading the Receipt Printer 4 3 Settl...

Page 4: ...ucted UL291 Listed Business Hour vault provides security and offers the same modular construction for ease of maintenance H W FEATURES UL 291 Business Hour Service Vault featuring reinforced steel bot...

Page 5: ...Introduction Operator Manual 1700w Rev 1 Hantle 2010 1 2 1 2 SPECIFICATIONS Hantle 1700w SPECIFICATIONS 1 2 1 Dimensions and Component Location Fig 1 Dimensions WEIGHT 206 lbs...

Page 6: ...oor Handle 2 Card Reader Slot 12 Cash Dispensing Unit 3 Receipt Printer Slot 13 Receipt Printer 4 Cash Tray 14 Main Control Board 5 Front Panel 15 Ear Phone Jack 6 Front Panel Lock 16 Power Supply 7 S...

Page 7: ...racters 40 x 15 Standard Characters 8 LCD Function Keys KEYPAD Certified VISA compliant EPP Encrypting Pin Pad 10 Alphanumeric 3 4 CANCEL CLEAR ENTER BLANK Keypads Voice Guidance Port Voice assisted o...

Page 8: ...g Unit 1000 Note SCDU CASH DISPENSING UNIT Dispensing Speed 2 5 notes second Capacity of 800 new notes fixed cassette Capacity of 1000 or 1700 notes removable Lockable Reject Bin Double note detect mo...

Page 9: ...ER Thermal line printer 36 characters line Semi automatic roll paper setting Motorized front push rollers PAPER SPECIFICATIONS One sided thermal paper Factory paper is thermal side out but either way...

Page 10: ...ected to a dedicated phone line This line must be a direct dial analog line Make sure to disable any voice mail included on that phone line This line should not be shared with any other equipment at t...

Page 11: ...er normal use Hantle will replace the lock only Services required to open the vault and or replace the lock are at the expense of the ATM owner WHAT IS NOT COVERED Power cable and modem cable Key lock...

Page 12: ...he system on a flat surface The system has a tendency to tip over if the surface is over 10 degrees Be careful when opening the top or bottom of the machine as it will be off balance Step 2 Use the ho...

Page 13: ...e vault and cause problems with the door linkage END 2 1 3 HARDWARE SETUP Step 1 Verify the power voltage 115 220V to be used and set the appropriate voltage on the power supply Default will be 115V T...

Page 14: ...heck the roll when you install paper Place the roll so that the coated side shiny side will be facing up See page 4 12 for paper loading instruction Step 7 Connect the Power cable and the telephone ca...

Page 15: ...ve the paper from the printer and power back on This will force the ATM to the Operator Menu Step 2 Once you successfully completed the key combination you will be prompted to enter a password There a...

Page 16: ...n the left is the complete Operator Function menu depending on which password you entered operators service master you may not see certain functions For example if you use an operator password you wil...

Page 17: ...s appear on the screen If you do not see an error code enter operator function and go to reports Look in the error summary for error codes Step 2 ENTER PASSWORD will be displayed Enter the Master Serv...

Page 18: ...onger used for Master Key letters Please see addendum included with this manual Shift Status 0 1 2 3 4 5 6 7 8 9 Upper Space Q Z A B C D E F G H I J K L M N O P R S T U V W X Y F1 Alphabet Upper Lower...

Page 19: ...er VISA specification to prevent Master Key tampering Make note of these changes as it does affect how keys are entered Entering Key Management requires two 6 digit passwords By default these will be...

Page 20: ...f how many keys are installed To set the index simply press the button labeled Master Key Index and then enter the number you want it set to enter as a 2 digit number 00 01 02 10 11 etc press Enter wh...

Page 21: ...ith PCI specifications you must change the Secure Mode Passwords from default before any Master Keys can be entered After changing the Secure Mode Passwords you must exit completely from the Operator...

Page 22: ...is 60 seconds Lowering this may improve connection speeds but at the risk of reliability 3 2 4 SET ROUTING ID NUMBER From the Host Setup Menu go to Routing ID The Routing ID is unique to each processo...

Page 23: ...ine for all ATM installations however if you are using a phone line that is dialing out through a PBX type system where you dial a number for an outside line then you may insert commas to create a pau...

Page 24: ...nitoring is the ability to dial into your ATM and send or retrieve information using Hantle Remote Management Software RMS RMS EN DISABLE This will allow the ATM to be monitored remotely Enable The AT...

Page 25: ...n the keypad to move back and forth to correct any mistakes or edit existing numbers RING COUNT This setting determines how many rings will elapse before the ATM will answer the phone While this can b...

Page 26: ...e area the machine is to be installed Note that with each transaction you will see also see a Host time this is the local time for the processor and may be different from local time at the ATM To set...

Page 27: ...tion NOTE The optional languages are displayed on screen only and do not print on the receipt or journal Receipts journals and operator menus are always in English To enable or disable a language simp...

Page 28: ...vice Password allows access to basic and diagnostic menus Master Password allows access to all menus including setup parameters The operator password can be changed by anyone with the current operator...

Page 29: ...e default master password You must change the master password from default If you attempt to go in service with the default master password you will receive a F0016 Error which will notify you that th...

Page 30: ...circumstances you should not need to make changes to these parameters The default settings are optimized for your particular machine Hantle recommends only using these tools under the direction of an...

Page 31: ...setting this value higher may not increase modem performance Available settings 1200 2400 MODEM SOUND This will allow the modem to output its dial out and handshaking through the external speaker Thi...

Page 32: ...s not need to be altered however in the event that the dispenser looses its factory programming the CDU Setup application can correct any problems NOTE Incorrect programming of the dispenser will caus...

Page 33: ...he first 4 digits refer to the model type and the last 6 is production cycle By default this number is programmed from the factory and we do not recommend changing it However if you need to clear NVRA...

Page 34: ...tions advertisements and keypad lighting 3 4 1 CHANGE MESSAGE The Messaging options for the ATM are a welcome message and a receipt header message The Welcome message allows line of 35 characters whic...

Page 35: ...ou have selected Welcome Message from the Change Message Menu you will be prompted with the following screen RECEIPT HEADER Once you have selected Receipt Header from the Change Message Menu you will...

Page 36: ...s Step 1 To enter the BIN numbers select BIN List from the Customer Setup menu The list can hold 2 banks of 30 numbers for a total of 60 Bank 0 and Bank 1 Press the OTHER button to switch between the...

Page 37: ...tomer s information what would have appeared on the receipt will display on the screen The ATM will continue to operate without use of the printer until someone accesses the Operator Function menu At...

Page 38: ...he Host Processor mode enter the Customer Setup menu using the Master Password Communication modes are Modem dial up uses on board modem TCP IP Standard TCP IP VISA FRAME TCPIP ACK CONTROLLED TCPIP SS...

Page 39: ...arge information based on the processors records For example If your ATM is set with the processor to charge 1 50 per transaction and you manually enter 2 00 into the surcharge amount as soon as the m...

Page 40: ...charge amount as a percentage of the overall amount the customer is withdrawing per transaction Check with your processor to make sure that they support this function SURCHARGE OWNER The surcharge own...

Page 41: ...g the Hantle Remote Management Software TranRMS When the advertisements are loaded and enabled they will rotate in order while the ATM is waiting for a transaction and also while the transaction is pr...

Page 42: ...notes per transaction So the dispense limit can be a maximum of 40 times the denomination of notes your using For example If you are dispensing 10 bills the maximum dispense limit is 400 If you are di...

Page 43: ...that continuing will cause all master keys to be erased The purpose of this is to prevent unauthorized changes to this critical setting When programming the ATM make sure to make any changes to the d...

Page 44: ...o withdraw for that transaction The amounts must be multipliers of the denomination amount For Example If your dispensing 10 bills then you can use 10 20 30 40 50 etc If your dispensing 20 bills then...

Page 45: ...functions Operator Function Menu Host Setup Processor IP and Address Port Here you will set the Host Processor IP or URL address and port For some processors an IP address example 121 212 1 21 is used...

Page 46: ...l be required if you intend to use TranRMS monitoring software with this ATM Change IP Address Enter the ATM IP address here for static IP or this field will automatically populate if DHCP is used to...

Page 47: ...lockwise to open the Security Cover Use the Square key included with the machine Step 2 To unlock the Dial or optional Electronic Lock see the manufacturers lock manual included in the open me first b...

Page 48: ...security door handle clockwise until it is locked The electronic lock mechanism will lock itself once the T handle has returned to its vertical position Step 2 Check the T handle to make sure the lock...

Page 49: ...0 4 3 4 1 3 Opening the top Bezel Step 1 The upper bezel lock on the Hantle 1700w is located on the back side of the top of the machine Insert the Bezel key and turn it clockwise to open Step 2 With t...

Page 50: ...osing the top Bezel Step 1 Push the Front Panel slowly until it is against the lock mechanism Note you must unlock the top bezel lock before the bezel will close all the way Step 2 To lock the top bez...

Page 51: ...umbers must be re dialed DO NOT TURN BACK TO REGAIN A PROPER ALIGNMENT WITH THE NUMBERS Each time a selected number is aligned with the opening index a revolution is counted Please contact your distri...

Page 52: ...rn to the RIGHT or clockwise With the changing key in this position turn the dial to the LEFT stopping when the first number of the newly selected combination aligns with the changing index the FOURTH...

Page 53: ...each key press Step 2 If the combination is entered correctly a double beep is heard and the internal lock solenoid will click indicating that the lock is open and the vault handle my now turn Step 3...

Page 54: ...existing combination one time Step 3 Enter the new combination twice As each six digit sequence is entered a beep is heard Step 4 If the procedure is not performed correctly at the end a triple beep i...

Page 55: ...SECUIRTY DOOR Step 2 For Hantle 1700w with a fixed cassette dispenser TCDU use the following steps For machines equipped with the removable cassette dispenser SCDU or MCDU please continue to Section 4...

Page 56: ...k towards the rear of the dispenser until it latches in place Step 5 Press on the latch bar to release the push plate against the notes TIPS ABOUT ADDING BILLS 1 Fan the notes so that the notes are no...

Page 57: ...nsert the key into the reject bin lock and turn to unlock Step 2 Pry back on the plastic tabs at the base of the arrow stickers on each side of the reject bin Lift the reject bin lid Step 3 With the r...

Page 58: ...1 OPENING CLOSING THE SECUIRTY DOOR Step 2 With the security door open remove the cassette Lift up on the handle while supporting the bottom of the cassette while removing Step 3 To avoid damage neve...

Page 59: ...s against the rollers at the back of the cassette If you pull the cash plate back all the way it will lock at the front of the cassette Push the green lever on the cash tray to release TIPS ABOUT ADDI...

Page 60: ...ject Bin Step 1 To open the reject bin pull back on the tabs located on the sides of the reject bin door Step 2 Remove any notes found in the reject bin and close the door by pressing it shut Remember...

Page 61: ...e supplied spindle with the Coated Side Out as shown in the picture Feed the paper out through the back where it will curl back under the tension bar Step 3 Prepare the new paper roll Note below NOTE...

Page 62: ...e sure the paper is all the way in the loading guide Also make sure the roller assembly is closed see below Step 5 The roller assembly can be opened by pressing down on the green lever in front of the...

Page 63: ...o this Anytime you press Add Cassette you will be adding on to the current number of bills already programmed For example There are 50 bills in the cassette and in the settlement menu it says Current...

Page 64: ...is that the Host or Processor cuts off their transactions at a certain time every day If you do a Day Total report before or after the processor has done their cut off you may see discrepancies betwe...

Page 65: ...ttlement value back to zero bills After the Cassette Total has printed you will be prompted on the screen that the total has printed and to press the Enter key to return to the menu TRIAL CASSETTE TOT...

Page 66: ...void loosing records The journal can be printed from the ATM in two different methods Standard and Condensed Standard will give complete information for each transaction basically a copy of the custom...

Page 67: ...seful if you switch processing or switch Terminal ID numbers and want to keep new records VIEW JOURNAL View Journal allows you to visually inspect the journal records Press the View Journal button and...

Page 68: ...an report To the left is an example of an Error Code screen S W VERSION This screen provides the current revisions of software used in your ATM This information may be used to troubleshoot a problem o...

Page 69: ...code will be displayed here You can print these errors To the left is a sample of an error summary report Press Clear to clear the report and start over This can be useful if you have a machine were...

Page 70: ...You must have bills entered into Settlement before running this test PRINTER This test will print a test receipt If the test is successful you should receive a receipt with three sets of sample charac...

Page 71: ...roperly Press the Card Scan Button you will see a screen displaying the three ISO tracks Swipe your ATM card or any card with a magnetic stripe and the information from that card will appear on the ap...

Page 72: ...and replenish the cash cassette see page 4 9 Step 4 Go into the OPERATOR FUNCTION mode and input the number of bills in the cash cassette See page 4 14 Step 5 Exit the OPERATOR FUNCTION MODE Step 6 Af...

Page 73: ...10 6 2 6 2 W I THDRAW AL TRANSACTI ON Step 1 Insert the card Step 2 Enter the pin number and press the ENTER key Step 3 Press the WITHDRAWAL screen key Step 4 If a SURCHARGE option is enabled the SURC...

Page 74: ...Step 6 Select the desired amount to be withdrawn If the desired amount is not displayed select the OTHER screen key Step 7 After the desired amount is entered the ATM dials the processor and requests...

Page 75: ...1700w Rev 1 Hantle 2010 6 4 6 3 BALANCE I NQUI RY TRANSACTI ON Step 1 Insert the card Step 2 Enter the pin number and press the ENTER key Step 3 Press the BALANCE screen key Step 4 The following scre...

Page 76: ...anual 1700w Rev 1 Hantle 2010 6 5 Step 5 The ATM dials the processor and requests approval for the transaction Step 6 When authorization is received from the processor the following screen will be dis...

Page 77: ...ev 1 Hantle 2010 6 6 6 4 TRANSFER TRANSACTI ON Step 1 Insert the card Step 2 Enter the pin number and press the ENTER key Step 3 Press the TRANSFER screen key Step 4 The following screen will be displ...

Page 78: ...to be transferred TO Step 6 Enter the desired amount to be transferred and press the ENTER key Step 7 The ATM dials the processor and requests approval for the transaction Step 8 When the authorizati...

Page 79: ...L and CASSETTE TOTAL functions in the OPERATOR FUNCTION MODE Step 2 Open the security door Remove the cash from the Cash Cassette and Cash Reject bin Step 3 Print the Journal Step 4 If the result of t...

Page 80: ...rator Function menu press the following keys in order Cancel then Clear then Enter then 1 then 2 then 3 Step 2 Verify the Error that has occurred through the ERROR CODE of the REPORT MENU in the OPERA...

Page 81: ...ad Just records unsuccessful attempts at swiping cards Axxx1 Receipt Printer feed lever open during operation Close the feed lever on the printer Axxx2 Thermal printer is overheated during operation I...

Page 82: ...y rejected Check reject analysis for cause of rejected notes C0045 Note count sensor reporting mismatch Verify count of notes in the cassette against the settlement C0046 Undefined C0047 1st cassette...

Page 83: ...083 Reject gate timing sensor 2 not cleared during dispense Clear the note path before the reject gate C0084 Reject gate timing sensor 3 not cleared during dispense Clear the note path before the reje...

Page 84: ...ost processor D0097 Response type mismatch reversal Contact host processor D0098 Response type mismatch day close Contact host processor D0099 Response type mismatch Configuration Contact host process...

Page 85: ...connected to ATM will not support Data communication In line filter may fix this Excessive EMI emissions from outside source neon sign freezer D1800 No dial tone Verify that incoming phone line is pl...

Page 86: ...rd Host Setup F000E RMS phone number is not set when RMS send is enabled Set RMS Phone number Host Setup F000F Terminal ID is not set Set Terminal ID number Host Setup F0010 Routing ID is not set Set...

Page 87: ...wiped out permanently DO NOT press any key within this menu unless you are absolutely sure you want to permanently delete this data CLEAR JOURNAL Selecting this will delete all journal data permanentl...

Page 88: ...1700w with PCI EPP Encrypted Pin Pad Installation Procedure To access the Key Management menu from Host Setup you ll need to enter the Secure Mode Password parts 1 and 2 See page 3 6 for Secure Mode i...

Page 89: ...digit unique serial number entered prior to each part MAC 2 16 digit master keys entered as Part A and Part B with 2 additional 16 digit numbers entered as MAC Part A and Part B Unique Key MAC 2 16 d...

Page 90: ...choosing Edit Master Key from the menu Depending on Key Mode the menu prompts for Part A and Part B The Edit Master Key interface is designed so that Parts A and B can be entered at completely differe...

Page 91: ...d Part B on index 3 the key will not be complete Use the Check Key function shown above to determine where your keys parts have been entered If entering a Unique key next you ll be prompted to enter t...

Page 92: ...1 Hantle 2010 C 5 The 16 digit alpha numeric key is entered using the pin pad only Letters are entered by using the arrow and function keys Use the pin pad layout below 1 2 3 F 4 5 6 E 7 8 9 D A 0 B C...

Page 93: ...en in TDES mode After entering the right portion of the key successfully you ll be prompted with a check digit as shown below Verify the check digit with the information provided by the processor Chec...

Page 94: ...Enter the left and right for TDES portions of the keys and verify the check digits against what has been provided by the processor 3 Verifying Master Key Once both Part A and Part B have been entered...

Page 95: ...h a SDRAM card You can have up to 8 center graphic files and must be named as followed center1 bmp center2 bmp and so on up to center8 bmp DO NOT use more than 256 colors when creating the graphic ima...

Page 96: ...To prepare the SD card for uploading graphics 1 Remove all the data from the SD card 2 Create a blank file called update acu and save it on the card To create this file a Open up a blank notepad docum...

Page 97: ...n the ATM is fully initialized then remove the SD card Enabling the Center Graphics 1 Go into the Operator Menu 2 Then to Customer Setup Graphics Advertise EN Disable and go through each advertisement...

Page 98: ...ironmental conditions at the machine location Hantle recommends periodic cleaning of these sensors to prevent errors or to correct error conditions Specifically C0083 84 85 C0012 and C002x errors have...

Page 99: ...e 3 sensors located behind the metal bracket directly above the Reject Bin These can be reached by inserting a cotton swab through the front bracket There are 2 sensors located in the rear inside port...

Page 100: ...Appendix E Preventative Maintenance CDU Operator Manual 1700w Rev 1 Hantle 2010 E 3 MCDU Sensor Locations Rear There is a sensor located on the lower rear portion of the dispenser...

Page 101: ...E 4 TCDU Sensor Locations Front The TCDU or 800 note fixed cassette has sensors located in the front of the dispenser visable when you open the vault door These lower sensors are hard to see in this p...

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