Page EN-29
Troubleshooting table
Wash result is not satisfactory
Problem
Possible causes
Solutions, tips
Colours of the laun-
dry have faded.
Detergent contains bleaching
agent.
Use colour freshener if necessary (avail-
able at chemist’s). In future, use deter-
gent without bleaching agent.
Stain remover or similar was
used.
Malfunction
Problem
Possible causes
Solutions, tips
Appliance does not
work.
Mains plug is not sitting properly
in the socket or is not plugged
in.
Plug it into the socket properly.
Socket has no voltage.
Check fuse; switch on if necessary.
Fuse is not intact.
Replace fuse.
Wash cycle does
not start.
No wash cycle set.
Select the desired wash cycle using the
cycle selector (2).
Door is not closed properly.
Properly close the door (must hear it
‘click’ shut).
Cycle was not started.
Press the Start/Pause button (9).
Appliance is not re-
ceiving water.
Valve is closed.
Open valve.
Door is not closed properly.
Close door properly.
There is a kink in the water inlet
hose.
Check water inlet hose; dismantle if nec-
essary and re-align.
The water inlet hose is clogged. Clean water inlet hose filter (see
page EN-20).
Filter on inlet is clogged.
Clean inlet filter (see page EN-20).
Water is not being
pumped.
Outlet hose is clogged or bent. Check outlet hose; dismantle if neces-
sary and re-align.
Lint trap is clogged.
Clean lint trap (see page EN-21).
Water is draining
even though the ap-
pliance is not pump-
ing.
Outlet hose is too low.
Place outlet hose higher.
Water is escaping
(appliance “leak-
ing”.)
Inlet or outlet hose is not
screwed on tightly enough.
Screw down inlet or outlet hose down
tighter.
Lint trap not closed properly.
Close lint trap properly (see page EN-21).
