Page EN-30
Troubleshooting table
Malfunction
Problem
Possible causes
Solutions, tips
Appliance is un-
steady or vibrating
strongly.
Transport security device(s)
wasn’t/weren’t removed.
Remove transport safety device(s).
Appliance was not installed or
aligned properly.
Install or align appliance properly.
The laundry in the drum is heavy
or distributed unevenly.
Stop washing and restart to distribute the
laundry more evenly.
Spin cycle is not
running or is slow.
The imbalance correction sys-
tem for imbalanced drum loads
is running.
No error. Once the laundry is distributed
evenly, the spin cycle starts automatical-
ly.
During the wash
cycle, no water can
be seen in the drum
through the glass
panel.
This is not an error. The water is at the bottom of the drum.
Door won’t open af-
ter the wash cycle
has finished.
This is not an error. The opening mechanism contains a safety device that
keeps the door closed another 2 minutes or so after the wash cycle has
finished.
Error code E01
Loading door not closed prop-
erly.
Close the door properly. If the problem
persists, please contact our Service Cen-
tre (see page EN-32).
Error code E02
Water level in the appliance is
lower than the heating coil.
It is possible that the water pressure, to
which the appliance is connected, is too
low or the tap is closed.
If necessary, open the valve completely.
If the problem persists, please contact
our Service Centre (see page EN-32).
Error code E03
Pump is faulty or lint trap is
clogged.
Clean lint trap (see page EN-21). If the
problem persists, please contact our Ser-
vice Centre (see page EN-32).
Error code E04
Too much water in the appli-
ance.
The appliance automatically pumps out
water. After draining, switch off the ap-
pliance, pull the mains plug out of the
socket and close the valve. Contact our
Service Centre (see page EN-32).
Error code E09
Problem with power supply
Contact our Service Centre (see
page EN-32).