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Semmelweis Scanner – User Guide v22.03 

45 

 

9. Support 

9.1. Technical support 

Who to contact? 

The first level of support is provided by your local distributor partner. You can also contact 

[email protected]

. 

When to contact? 

Contact your local distributor partner in case the scanner doesn't operate normally, e.g. 

• it does not respond to login attempts with RFID cards or 

• displays irregular measurement results. 

In any other case, first, try to restart the scanner. 

When contacting, please 

always indicate the serial number

 of the affected scanner (can be 

found on the CE label), the exact time of the malfunction and the details of the experienced 
anomaly. 

9.2. Software updates 

Distributors and Customers are notified via email about the new features, when a new software 
release  is  published.  Scanners  with  a  minimum  software  version  of  20.03  can  be  remotely 
updated by the Manufacturer's or Distributor’s support team with the consent of the Customer. 
For  remote  updates a  stable  internet  connection  is  required.  The  Customer  does  not  need to 
perform any operation other than turning the scanner on unless some technical issues arise. 

In the case of scanners with software versions older than 20.03, remote upgrade is not possible. 

9.3. General communication 

The Manufacturer makes general communications and new marketing and product releases on 
its website. Please check the 

www.handinscan.com

 site regularly. 

10. Warranty and service 

The  Manufacturer  provides  1  (one)  year  of  warranty 
for the Product. The warranty period starts on the day 
of  the  purchase.  The  Manufacturer  provides  a 
replacement  for  the  product  in  case  the  product  fails 
within the first 3 (three) days from the installation. 

The freight of the affected product back to the Manufacturer is the Customer’s responsibility. 

For  errors  during  normal  use  which  occur  during  the  warranty  period,  the  Manufacturer 
provides a free of charge repair service. 

Summary of Contents for Semmelweis Scanner

Page 1: ...User Guide v22 03 Semmelweis Scanner Not for medical use Read this manual before using the device Copyright 2022 HandInScan Zrt All rights reserved...

Page 2: ...r supply 18 4 6 Switching On Off 18 4 7 Connecting to WiFi 19 4 8 Custom settings 20 4 9 Deploying new settings on the scanner 21 4 10 Offline WiFi settings 21 4 10 1 Required tools and conditions 22...

Page 3: ...be used 32 7 2 7 Jewellery and watches 32 7 2 8 Using sunscreens 32 8 The Reporting System 33 8 1 Introduction 33 8 2 Getting started 33 8 2 1 Log in credentials 33 8 2 2 Default screen 33 8 3 Creati...

Page 4: ...ce 41 8 8 1 Administration hierarchy 41 8 8 2 Administration 41 8 8 3 Create new organizations 42 8 8 4 Create new departments 42 8 9 Card and user handling 43 8 9 1 Cards 43 8 9 2 Card User assignmen...

Page 5: ...e for any direct or indirect damage associated with the misuse of the Product the Semmelweis Scanner The Product should not be used in any other way than described in section 2 2 of this User Guide Th...

Page 6: ...and plays a major role in the control of Healthcare Associated Infections HAIs The Semmelweis Scanner has been designed manufactured and tested to comply with the standard requirements of EN 61326 2...

Page 7: ...n the instrument s label followed by the CE number Symbol for refer to User Guide The symbol shall be accompanied by the name and address of the manufacturer adjacent to the symbol The device is desig...

Page 8: ...way which allows easy access for the users recommended at a height of 120 140 cm 4 4 5 feet of the hand insertion area above the ground The alcoholic hand rub to be used with the Semmelweis Scanner is...

Page 9: ...t certain plastics Do not store the Product in cold areas When the Product returns to its normal temperature moisture condensed inside the Product may damage electronic circuit boards Do not attempt t...

Page 10: ...ing care not to scratch the surface To clean use a soft clean cloth When cleaning foiled objects be aware the cleaning agent might soak the film Recommend cleaning agent alcohol based Clin Windows for...

Page 11: ...ransport and storage Rolling stand for easier transport between departments RFID cards Integration and database building for individual card use Uninterruptible power supply min 800 VA 500 W output po...

Page 12: ...Semmelweis Scanner User Guide v22 03 12 Fig 1 Semmelweis Scanner front view Fig 2 Semmelweis Scanner right side view...

Page 13: ...bottom view Parts of the Semmelweis Scanner 1 On Off touch button 2 RFID reader 3 Scanning area 4 Screen 5 SIM card slot 6 Ethernet port only for service 7 USB port only for service 8 DC input 9 Slide...

Page 14: ...the integrated desktop stand 3 2 RFID Radio frequency identification For unique identification the Semmelweis Scanner uses radio frequency identification RFID The institutions also have the opportuni...

Page 15: ...Check whether your package contains all parts intact see 3 Product Package The box contains a packing list If everything has arrived as listed please sign it Lift out the Semmelweis Scanner by holding...

Page 16: ...e supplier for optimal arrangement of the dispenser to maximize the benefit of the system 1 Integrated stand 2 Wall mounted position 3 Rolling stand 4 Semmelweis Kiosk The Semmelweis Kiosk is integrat...

Page 17: ...and needs to touch the surface you can adjust the height by pressing the button on the stand and lifting the scanner 4 4 Inserting the SIM card and connecting to the mobile network If a SIM card has b...

Page 18: ...e network turn it off and unplug it for at least 10 seconds then plug it back in and turn it on again Always use tweezers for inserting or removing the SIM card 4 5 Connecting the Scanner to power sup...

Page 19: ...r finger on the power switch for at least 6 seconds 4 7 Connecting to WiFi The Semmelweis Scanner has built in WiFi connection capabilities for Sending measurement data to the Reporting System Remote...

Page 20: ...4 8 Custom settings Custom settings can be entered via the Reporting System under Administration and WiFi Settings tabs A table appears with all the configured WiFi networks These network settings ca...

Page 21: ...the scanner need to have some kind of internet connection For this purpose we recommend using a mobile hotspot with the default wifi settings detailed above handinscan budapest The scanner tries to d...

Page 22: ...the text you entered will not appear on the screen 4 After pressing the ENTER key the software controlling the measurement process will stop and after a while the WiFi network settings program will b...

Page 23: ...rite Checked if settings for that network have been previously saved on the scanner Auto connect Checked if settings for that network have been previously saved on the scanner Control buttons Refresh...

Page 24: ...riate drop down list The USB drive must be prepared as follows Must be formatted on a FAT32 file system The certificate or key files must be placed in the root directory of the USB drive strictly with...

Page 25: ...your distributor or manufacturer 4 13 Language settings The Product comes with pre installed regional packs Language settings can be changed from the Reporting System 4 14 RFID settings The Product ca...

Page 26: ...s to teach the hand washing process Using the Glitter Bug Potion you can learn the process of washing your hands with soap and warm water according to the WHO regulations Glitter Bug Potion is a cream...

Page 27: ...ing your RFID card and follow the instructions of Eric Ermine Eric introduces itself and calls the user by name if not available just says Hello Rub your hands as per the required protocol e g WHO 6 s...

Page 28: ...The Semmelweis Scanner provides feedback on areas missed during disinfection Areas properly covered with the trainingrub appear green on the screen while untreated areas are red The Semmelweis Scanner...

Page 29: ...WHO guidelines After this procedure the effectiveness of hand washing is checked with the Semmelweis Scanner In this mode the green areas on the result images represent the areas that have been proper...

Page 30: ...t evidence of the dye coverage In order to provide the highest quality evaluation the HandInScan team has been committed to verifying all aspects of the Product These efforts have been documented and...

Page 31: ...luation 7 2 1 Nails Artificial nails and nail polishes can cause false readings In accordance with WHO hand hygiene practice their use should be avoided 7 2 2 Skin type Skin tone and pores can have an...

Page 32: ...and watches According to the current clinical protocols no jewellery can be worn by healthcare employees the only exception found in some institutions is the wedding ring Proper disinfection under rin...

Page 33: ...the custom designed integrated Reporting System which is portable to any smart device or tablet The current configuration of the Product includes an online reporting portal https reporting handinscan...

Page 34: ...We associate a so called Semmelweis point on a scale of 0 5 with the user s results which makes reaching the target score possible You can also filter campaigns with selecting the date and or the dep...

Page 35: ...mber of people who used the scanner at least once during the campaign In addition you can see the total number of measurements the number of measurements per user the number of measurements with rings...

Page 36: ...displays the average hand hygiene performance of the employees 8 4 4 Top performers Pass rates can be set for organizations Only those can appear in this table who have reached beyond that level and...

Page 37: ...d according to the following colors red orange yellow light green and dark green Percentage values are assigned to each color Percentage values for regional areas can be seen by moving the mouse over...

Page 38: ...lect the campaign you would like to edit or delete from the active and or ended campaigns by clicking the blue arrow Click on the Edit campaign button Change the settings then click save For deleting...

Page 39: ...marked with a red arrow and use the calendar to set the desired period as the time interval of all statistics The time interval can be set with the quick filters e g Last 7 days as well 8 6 2 Departme...

Page 40: ...e case of campaigns the best result and the number of measurements with rings are displayed 8 7 2 Personal development Based on the curve characterizing the personal development we distinguish three t...

Page 41: ...izational structure The Organization is the main division The Scanner the Department and the Card must be assigned to the Organization The User must be assigned to the Department Users and Cards must...

Page 42: ...s always have filters In the screenshot only countries with a letter H in their name are visible Organizations list view Click the line of the chosen organization View Organization dialogue box appear...

Page 43: ...s list views Click the line of the chosen Card to show the details View Card dialogue box appears A Card has some properties Label RFID code Frequency etc 8 9 2 Card User assignment Users list view Cl...

Page 44: ...d to a User for a time range But only if it isn t assigned to someone else in that time range Multiple users can be assigned to a single card as a group e g nurses doctors but without the possibility...

Page 45: ...updated by the Manufacturer s or Distributor s support team with the consent of the Customer For remote updates a stable internet connection is required The Customer does not need to perform any opera...

Page 46: ...urstu 2020 103686 B ns ghi S Soule H Guitart C Pittet D Haidegger T 2020 Critical reliability issues of common type alcohol based handrub dispensers Antimicrobial Resistance Infection Control 9 1 13 D...

Page 47: ...Journal of Hospital Infection 91 81 84 DOI 10 1016 j jhin 2015 05 010 Lehotsky Szil gyi L W ber G R na P Pethes R Szer my P Haidegger T 2015 The role of direct feedback in improving hand hygiene techn...

Page 48: ...nd Photonics Orlando FL 1 6 Haidegger T Nagy M Lehotsky Szil gyi L 2011 September Digital imaging for the education of proper surgical hand disinfection In International Conference on Medical Image Co...

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