Semmelweis Scanner – User Guide v22.03
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9. Support
9.1. Technical support
Who to contact?
The first level of support is provided by your local distributor partner. You can also contact
When to contact?
Contact your local distributor partner in case the scanner doesn't operate normally, e.g.
• it does not respond to login attempts with RFID cards or
• displays irregular measurement results.
In any other case, first, try to restart the scanner.
When contacting, please
always indicate the serial number
of the affected scanner (can be
found on the CE label), the exact time of the malfunction and the details of the experienced
anomaly.
9.2. Software updates
Distributors and Customers are notified via email about the new features, when a new software
release is published. Scanners with a minimum software version of 20.03 can be remotely
updated by the Manufacturer's or Distributor’s support team with the consent of the Customer.
For remote updates a stable internet connection is required. The Customer does not need to
perform any operation other than turning the scanner on unless some technical issues arise.
In the case of scanners with software versions older than 20.03, remote upgrade is not possible.
9.3. General communication
The Manufacturer makes general communications and new marketing and product releases on
its website. Please check the
10. Warranty and service
The Manufacturer provides 1 (one) year of warranty
for the Product. The warranty period starts on the day
of the purchase. The Manufacturer provides a
replacement for the product in case the product fails
within the first 3 (three) days from the installation.
The freight of the affected product back to the Manufacturer is the Customer’s responsibility.
For errors during normal use which occur during the warranty period, the Manufacturer
provides a free of charge repair service.
