Hamilton Beach Commercial SmartServe BIC2000, Operation Manual

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9
Troubleshooting
Blended drink or milkshake is not blended or mixed properly.
• Are you using the factory settings, or has your machine been customized via the USB Port? Your
SmartServe™ needs to be customized during installation to adjust for your menu and cup sizes. Please
contact your sales representative if you think your SmartServe™ has not been custom-programed.
• Has your menu changed since you had your SmartServe™ installed and customized? If so, please contact
your sales representative.
Excessive product leaks out of the cup during the blend or mix cycle.
• Are you using the factory settings, or has your machine been customized via the USB Port? (See “Blended
drink or milkshake is not blended or mixed properly” above.)
• Are you adding too much of one or more ingredients? SmartServe™ needs to have room in the cup
to insert the shaft and Blades during its cycle to avoid spillage. Experiment with reducing the amount of
ingredients to see if this solves the problem.
Cup Holder was pulled into the unit by the Blades.
• This can happen if the Cup Holder is not installed correctly on the 3 bosses within the Wash Chamber. To
remove the Cup Holder, switch off power to the unit, use a cloth to cover the Blades (to ensure your hands
do not get cut on the sharp Blades), reach up, and gently remove the Cup Holder from the blades. If you
cannot remove the Cup Holder easily, call Technical Services for support.
Cup was crushed by the Splash Shield lowering.
• Ensure the Cup Holder is installed correctly in a vertical orientation and not at an angle.
• Top of cup may be too wide.
• Ensure your correct program has been downloaded.
Display on the unit shows a part needs to be replaced.
• Contact your local service representative, parts distributor, or call our Technical Services team to receive
assistance.
The seal above the Motor Shaft is leaking.
• Do not overfill cup.
• Contact your local service representative, parts distributor, or call our Technical Services team to receive
assistance. This part needs to be replaced approximately every 6 months.
Cup filled with ingredients rotates during the blend or mix cycle.
• This will not affect the blend or mix performanace, and some minor rotation should not be interpreted as
a problem. If it is excessive, please ensure that your equipment had been customized via the USB port. If
not, contact your sales representative.
• Cup Holder may be worn. Contact Technical Services for a replacement.
Error message is displayed on the screen.
• Press STOP button repeatedly until the messages clear or power down the equipment and turn back on to
reboot. If the error continues, contact our Technical Services team.
• Write down the error message on the Display and contact our Technical Services team if it is preventing
the equipment from operating.
Water is sitting in the Wash Chamber, or the equipment is leaking with water coming from the Wash
Chamber.
• Do not continue to operate the equipment. Turn off the water supply. Check to see if your drain line
connected to the machine is clogged and if back pressure is preventing your SmartServe™ from draining
quickly enough. Pour a cup filled with hot water and bleach down the drain line after each shift to help
prevent any buildup of sugar, other ingredients, or mold.
I need to add a new menu item, and the installed programs are not giving me acceptable performance.
• SmartServe™ may need to be reprogrammed to adjust for your menu and cup sizes. Contact your sales
representative for assistance.