31-9309
24 Inch Vented Dryer
GFD14ESSNWW
Technical Service Guide
August 2019
Rev. 1 ~
6/24/20
Page 1: ...31 9309 24 Inch Vented Dryer GFD14ESSNWW Technical Service Guide August 2019 Rev 1 6 24 20 ...
Page 2: ...ctrical power is required for diagnosis or test purposes disconnect the power immediately after performing the necessary checks RECONNECT ALL GROUNDING DEVICES If grounding wires screws straps clips nuts or washers used to complete a path to ground are removed for service they must be returned to their original position and properly fastened GE Appliances a Haier Company Copyright 2019 All rights ...
Page 3: ...are Labels 14 Sorting and Loading Hints 14 Drying Rack 14 Care and Cleaning 15 Interior 15 Exterior 15 Lint Filler 15 Stainless Steel 15 Drum Lamp 16 Stacking Instructions 17 Tools Needed 17 Installation Preparation 17 Install Bracket to Washer 18 Install Dryer and Bracket on Dryer 18 Finalize the Installation 19 Airflow 20 Drum and Drive Motor 21 Component Locator Views 22 Front View Top and Fron...
Page 4: ...0 Door Switch 31 Door Latch 32 Drum Lamp 32 Outlet Thermistor NTC1 33 Sensor Rods 34 Heater Access Panel 35 Heater Assembly 36 Inlet Thermistor NTC2 37 Inlet Thermostat 37 High Limit Thermostat 37 Rear Power Outlet 38 Front Drum Support 39 Drum Belt 40 Motor Drive Belt 41 Drum and Rear Drum Bearing 41 Motor Assembly 42 Main Harness 43 Diagnostics and Service Information 44 Service Mode Test 45 Fau...
Page 5: ...e stored energy Step 3 Isolate the appliance Step 6 Try It verify that the appliance is locked out GE Factory Service Employees are required to use safety glasses with side shields safety gloves and steel toe shoes for all repairs Steel Toed Work Boot Electrically Rated Glove and Dyneema Cut Resistant Glove Keeper Dyneema Cut Resistant Glove Cut Resistant Sleeve s Plano Type Safety Glasses Brazing...
Page 6: ...ind the control access panel Remove the screw cover to access the Phillips head screw Remove the screw and slide the access panel to the left Model Serial ID Model Number Platform D Dryer Standard G F D 1 4 E S S N 0 W W Brand G GE Configuration F Front Load Engineering Revision Alpha or Numeric Color WW White Model Year N 2019 Fuel Voltage E Electric G Gas P Propane Series Product Type S Standard...
Page 7: ...3 Thermostat TEMP F TEMP C Open Close Open Close Limit 347 16 2 N A 175 9 NA Auto Reset 284 6 3 257 9 140 3 5 125 5 Inlet Thermistor Resistance K OHMS TEMP F TEMP C 11 66 12 58 140 60 24 78 27 15 104 40 57 30 63 85 68 20 Outlet Thermistor Resistance K OHMS TEMP F TEMP C 2 41 2 57 140 60 5 22 5 43 104 40 12 32 12 66 68 20 ...
Page 8: ... dry cycle Defaults are set for each dry cycle These default settings can be changed See the Control Settings section in the Use and Care book for more information Or press the Timed Dry button rotate the knob to adjust the time then press the Temp button to set a specific temperature 4 Press the Start Pause button Control Features Dryer Features Power OR Temp Timed Dry Start Pause ...
Page 9: ...wear Fabrics include new technology finishes and stretch fibers such as Spandex Also for clothing labeled Easy Care or Perma Press For wrinkle free and permanent press items Sanitize Reduces certain types of bacteria by 99 8 including Staphylococcus aureus Pseudomonas aeruginosa and Klebsiella pneumoniae The antibacterial process occurs when high heat is used during a portion of this drying cycle ...
Page 10: ...k Dry Warm Up and Dewrinkle Ex Dry Use for heavy duty fabrics or items that should be very dry such as towels Dry Use for normal dryness level suitable for most loads This is the preferred cycle for energy saving Damp For leaving items partially damp D Damp Alert This option causes the dryer to beep when clothes have dried to a damp level Remove any items that should be hung to dry The Damp Alert ...
Page 11: ... 1 through 4 G Extended Tumble Minimizes wrinkles by adding approximately 2 hours of no heat tumbling after clothes are dry The estimated time remaining display will show END The extended tumble time does not get added to the cycle time on the display H eDry on some models Reduces total energy consumption of specific dryer cycles by adjusting certain heat settings NOTE Cycle times will change when...
Page 12: ...15 minutes the current cycle will be cancelled J Lock The controls can be locked to prevent any other selections from being made The controls can be locked or unlocked after a cycle has been started Children cannot accidentally start the dryer by touching pads with this option selected To lock the dryer press and hold the Temp and Level buttons together for 3 seconds To unlock the dryer controls p...
Page 13: ...ows eDry setting selected Temp Shows High Medium Low or No Heat temperature setting is selected Level Shows Extra Dry Dry or Damp dryness setting is selected Damp Alert Indicates Damp Alert is set and will sound when the clothes have dried to a damp dryness level Dryer Features Continued Timed Indicates that a Timed Dry cycle is set Will turn off after cycle is finished Est Time Remaining Display ...
Page 14: ...ed edge NOTES The drying rack is designed for use with the Timed Dry cycle Use with sensor cycles may result in damp items or extended cycle times Do not use this drying rack when there are other clothes in the dryer that are not placed on the rack The drying rack Part WE01X26416 is available as an accessory Order on line at GEApplianceParts com 24 hours a day or by phone at 877 959 8688 during no...
Page 15: ... be washed and dried normally Damage to the dryer caused by these products is not covered by the warranty To clean stainless steel surfaces use a damp cloth with a mild non abrasive cleaner suitable for stainless steel surfaces Remove the cleaner residue and then dry with a clean cloth The stainless steel used to make the dryer drum provides the highest reliability available in a GE Appliances dry...
Page 16: ...se or switching off the circuit breaker Reach above dryer opening from inside the drum to locate the light Remove the screw and the plastic cover to access the bulb Replace with the appropriate bulb and then reaffix the cover and screw Order replacement bulb Part WE11X26351 on line at GEApplianceParts com by phone at 877 959 8688 during normal business hours or purchase appliance Bulb 7C7 from a l...
Page 17: ...n alcove or a closet it will be stated on a label on the back When installed in an alcove or closet The dryer MUST be vented to the outdoors Minimum clearance between the dryer cabinet and the adjacent walls or other surfaces is 0 inches either side and 3 inches front and rear Minimum vertical space from floor to overhead shelves cabinets ceilings etc is 67 7 inches Closet doors must be louvered o...
Page 18: ...d or other protection Be sure to lift the dryer high enough to clear the washer control panel 2 Align the holes in the bracket with the holes in the back of the dryer Using a Phillips screw driver attach the two 8 x 1 2 inch tapping screws 3 Tighten the dryer bracket screws then tighten all stacking kit screws 1 Remove the washer top cap screw from the rear left Align the left bracket holes with t...
Page 19: ...fer to the washer Installation Instructions to complete the washer installation 2 Refer to the dryer Installation Instructions to complete the dryer installation 3 Carefully slide or walk the stacked washer and dryer into place Use felt pads or another sliding device to assist moving and to protect the flooring Dryer Washer Place hands here Place hands here ...
Page 20: ...d down the trap duct into the blower 7 From the blower the air is PUSHED out of the exhaust system 8 9 Any air leaks between the air inlet and the blower such as lower drum front left or trap duct to cabinet front sealing will result in improper temperatures The air being pulled down the trap duct to the drum outlet thermostat will be cooler than normal giving this thermostat a false indication de...
Page 21: ... 21 Drum and Drive Motor The drive motor spins at 1650 RPM and drives both fan and drive belt The drum rotates at 50 2 RPM The drum is spun clockwise by a pulley attached to the drum motor shaft ...
Page 22: ... 22 Component Locator Views Front View Top and Front Panel Removed LED Drum Light Location Sensor Rod Connectors Drum Roller Shaft Nuts ...
Page 23: ... 23 Top View LED Drum Light Main Board Rear Outlet Fuse Rear Outlet Front RJ45 Connector Terminal Block ...
Page 24: ... 24 Rear View ...
Page 25: ... L2 Motor K3 Relay L1 Heater 1 K4 Relay L1 Heater 2 CN4 L1 Motor CW Motor CCW CN3 Outlet Thermistor Inlet Thermistor CN1 DC Voltage to User Interface UI Comm to UI Humidity Sensor CN6 Not Used CN8 L2 Neutral CN4 CN6 CN8 K5 K3 K4 CN1 CN3 ...
Page 26: ... Connections CN7 Capacitive Touch Board DC Voltage and Comm Harness Comes Attached to User Interface UI Board CN3 Drum Lamp CN2 RJ45 CN4 RJ45 CON 1 DC Voltage in from Main Board Temperature Protect Circuit CN3 CN7 CN4 CN2 CN1 ...
Page 27: ... 27 CON1 CON 1 DC Voltage Comm in from User Interface UI Board Capacitive Touch Board Connections ...
Page 28: ...yer Components The control panel is held in place with four Phillips head screws and five tabs One of the two RJ45 connections is located behind the control panel Control Panel Removal 1 Using a small flat blade screw driver remove the beauty cap from the left side of the control panel 2 Remove the Phillips head screw that secures the access panel to the control panel Then slide the access panel t...
Page 29: ...oard connection 5 Remove the knob by pulling it straight off Operation of the User Interface board can be checked by using the service mode See Service Mode in the Diagnostics section of this service guide Faults associated with the control board can initiate fault codes E05 E06 and E12 see the Fault Codes section of this service guide Control Panel User Interface Board Touch Board Control Panel U...
Page 30: ...de 3 Remove the control panel mounting bracket by removing eight Phillips head screws securing it to the cabinet 4 Remove the six Phillips head screws above and around the door opening including the two securing the door hinge The door hinge has two mounting hooks to hook it in place Front Panel NOTE Remove the door assembly first Makes it easier to remove the front panel 5 Remove the door and hin...
Page 31: ... Service Mode test 4 t04 see Service Mode in the Diagnostics section of this service guide Specific faults associated with the door switch can initiate Fault Code E8 or E9 see Fault Codes in the Diagnostics and Service Information section of this service guide Door Switch Removal 1 Remove the control panel top panel and the control panel mounting bracket 2 Using a pocket screw driver push unto the...
Page 32: ...ll need to be removed to remove the latch 2 Insert ends of needle nose pliers into holes in front panel pressing tabs 3 Remove door switch assembly by pulling outward from behind the front panel Tab Tab The drum lamp assembly consists of a LED that comes with its own harness attached It has a built in light shield The drum lamp will only operate when the dryer display is active and the door is in ...
Page 33: ...re harness connector 2 Remove the two Phillips head screws securing the thermistor to the blower housing The thermistor has a negative temperature coefficient as temperature increases resistance decreases Resistance can be measured at the thermistor wire harness Make sure to disconnect the wire harness to isolate the thermistor before taking readings Operation of the thermistor can be checked by u...
Page 34: ... Service Information section of this service guide Proper leveling of the dryer is vital for accurate sensor drying If the front of the dryer is raised too high clothes will tumble toward the rear of the drum preventing contact with the sensors This could produce a false dryness reading Sensor Rod Removal 1 Remove the front panel to access the sensor rods and harness see Front Panel Removal under ...
Page 35: ...o the back of the cabinet with seventeen Phillips head screws This includes the four screws that secures the ground strap cover Removing the ground strap cover gives access to the tub ground strap as shown below S c r e w Screw S c r e w S c r e w S c r e w S c r e w S c r e w S c r e w S c r e w S c r e w Screw S c r e w S c r e w S c r e w S c r e w S c r e w S c r e w ...
Page 36: ...ire to the red wire on the K3 relay Look for the approximate resistance value of 109Ω ohms The heaters can be checked individually for confirmation at the heater connecter black to brown for Heater 2 And black to red for Heater 1 Operation of the heater assembly can be checked by using the Service Mode test see Service Mode Test in the Diagnostics and Service Information section of this service gu...
Page 37: ...cessary to remove the top and back cover see Top Cover and Heater Access Panel in this section of this service guide The manual reset thermostat and inlet thermistor are not available as separate parts To replace the manual reset thermostat or inlet thermistor it is necessary to replace the heater High Limit Thermostat Inlet Thermistor NTC2 The high limit thermostat is attached to the top of the h...
Page 38: ...the top rear of the dryer in the fuse harness holder Replacing The Outlet Fuse 1 Use a small flat blade screw driver to open the harness holder Take note of how the harness is placed in the holder Rear Power Outlet 2 Remove and disconnect the fuse harness connector 3 Disconnect the other end of the fuse harness from the outlet This fuse link is separate from the main harness and is an orderable pa...
Page 39: ...ss from the clips 3 If the drum support shafts are bent remove them from the front drum support using a 15mm wrench or socket The roller wheel come off with the shaft Drum Roller Wheel Removal 1 Remove the control panel top cover and front panel see Control Panel and Front RJ45 Access Top Cover and Front Panel sections of this service guide 2 Remove the front drum support by removing the 5 Philips...
Page 40: ...s service guide 2 Remove the front drum support by removing the five Phillips head screws and disconnecting the harness from the clips Drum Belt 3 Once the front drum support is removed reach in from the front With both hands around the blower housing on both sides disconnect the belt by lifting upwards on the idler pulley 4 The drum can then be removed to access the rear drum bearing Push Upwards...
Page 41: ...nd Drum Belt sections of this service guide 2 Disconnect the drum belt from the motor pulley 3 Slide the drum forward to access the rear bearing NOTE Ensure to note the position of the idler pulley spring The motor drive belt extends from the motor pulley to around the perimeter of the idler pulley Motor Drive Belt Removal 1 After the drum belt has been removed the drive belt can then be walked of...
Page 42: ...Motor Assembly Removal 1 Remove control panel control panel mounting bracket top cover front panel front drum support and drum see Control Panel and Front RJ45 Access Top Cover and Front Panel sections of this service guide 2 Disconnect the wire harness connector from motor 3 Remove one Phillips head screw securing the blower wheel cover to the blower housing 4 While holding the motor shaft by the...
Page 43: ...nel front drum support and drum see Control Panel and Front RJ45 Access Top Cover and Front Panel sections of this service guide 2 Disconnect the harness connectors from the components 3 Cut the wire ties securing the harness and unroute the harness for removal NOTE When rerouting harness make sure to replace any wire ties cut during harness removal Main Harness 5 Remove the four 8 mm motor bracke...
Page 44: ...rrosion can occur Consumer Mode To ENTER Consumer Mode Within 30 seconds after power on press and hold My Cycle and Delay Dry buttons Then rotate the Cycle knob more than six clicks Release the buttons Upon entering Consumer Fault Mode the control will display the faults listed in the table Faults will only be displayed if they are active Each press of the start button will advance to the next fau...
Page 45: ... open on Door is closed Press Power Returns to Service Mode screen t05 Dryer Motor test Press Start Pause Dryer motor will rotate Seven Segment Display SSD will flash on if motor rotates Seven Segment Display SSD will flash door if door is open Press Power Returns to Service Mode screen t06 NTC2 and 1600W Heater test Press Start Pause Seven Segment Display SSD will flash inlet thermistor temperatu...
Page 46: ...ermistor open fault is set Check Resistance connector and wiring Replace thermistor if necessary E05 EEPROM CRC Fault Bad CRC Cyclic Redundancy Check detected when reading a page from EEPROM Check and replace user interface board if necessary E06 Stuck Button If a button is depressed for 1 minute it will be logged as a stuck button Check Start and power buttons Check capacitive touch board Replace...
Page 47: ...t more than 41 F 5 C during this period Check both heaters 1 and 2 and input voltage Check harness and connector Replace main board in necessary E12 Communication Fault Three 3 communication faults between main and user interface boards Check harness connector and DC input voltage to the user interface board If good replace the user interface board If User Interface UI board is good replace main b...
Page 48: ... 48 Wiring Diagram ...
Page 49: ...36 High Limit Thermostat 36 I idler pulley spring 41 Inlet Thermistor NTC2 36 37 47 Inlet Thermostat 36 M Main Harness Removal 43 Manual Reset Thermostat 36 37 Motor Assembly 41 42 Motor Assembly Removal 42 Motor Drive Belt Removal 41 N Negative Temperature Coefficient 37 Nomenclature 6 O Order replacement bulb 16 Outlet Fuse 23 38 Outlet Thermistor NTC1 33 47 Outlet Thermistor Removal 33 R Rear D...
