Updated: 11/7/18
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GENERAL FAQS
Can I still use my existing door controls?
Yes. We aim to only supplement the way you currently use your garage door, so your existing door remote and
wall controls will continue to work after the Smart Garage Door Controller is installed.
Will I have to update beam?
No. Your beam controller is self-updating. When new software is available, the device will automatically
download and install the updates.
Is it possible beam could damage my garage door opener?
No. The beam kit is a passive, isolated device.
It’s designed to protect your opener and itself. The beam Smart
Control Kit is also UL-325 listed which covers a number of additional safety features, such as visual/audio
warnings, which ensure the safety of the user and their property.
How is the beam controller powered?
The beam controller is powered through an adapter that plugs into a standard 110-120 VAC electrical outlet (for
North America). We are currently working on support for locations outside of North America.
How do I know if my garage door opener(s) are compatible with the beam Smart Control Kit?
You can view a list of devices that we know are compatible on our Compatible Garage Door Openers page. We
are constantly adding to the list of compatible devices, so even if your opener is not listed yet, there’s an excellent
chance that it will still work with the beam Kit.
The Smart Garage Door Controller should be used only on sectional doors with garage door openers made after
1993 with a photo-eye safety system. (Command output is not compatible with garage door openers with serial
encryption).
How many doors can the beam Smart Control Kit control?
You can control one garage door with a single Smart Garage Door Controller. If you would like to control multiple
openers, you need to buy a controller for each opener.
What kind of garage door do I have to have?
The beam Smart Control Kit should only be used with sectional garage doors. It should not be used with single-
piece or swinging garage doors.
Are beam door sensors wired or wireless?
The beam door sensors are wireless.
Is my beam device secure?
Yes. The beam Smart Control Kit uses industry standard security technology to keep your data and access to
your garage safe and secure. All communications and sensitive data (such as your password) are encrypted and
secured in our databases using the same technology as online banking. In addition, we have put in place
numerous security mechanisms to prevent unauthorized access to your controller. Our security standards
continue to be updated as technology evolves.
