Updated: 11/7/18
5
WiFi LED Blinking Reference
There are two LEDs on a v2.0 controller, a power LED (always amber) and a WiFi status LED (either red, orange
or green). Since the WiFi status LED is mutli-color and has special blinking patterns, the following is a quick
reference as to what the most common colors/patterns mean:
ORANGE
– Blinks on and off continuously every 0.5 second (not connected to WiFi, ready to be programmed)
RED
– Blinks red 3 - 4 times, repeats (has WiFi credentials, cannot connect to selected WiFi network)
GREEN
– Blinks on and off continuously every 0.5 seconds (connected to WiFi, working nominally)
Professional Installation
In cases when a professional is handling installation, setup within the beam Home app should be done using the
homeowner’s smartphone.
TROUBLESHOOTING
Controller is not connecting to WiFi
In some instances, users might have difficulties completing BlinkUp to successfully program the controller and
connect to WiFi. To aid in successfully connecting to WiFi, you can advise customers:
•
Completely cover the setup port with the phone screen facing towards the port. Leave no gap between the
screen and the side of the controller.
•
Try adjusting the brightness of your phone.
•
It may also be helpful to dim the lights in the room or cup your hand over your phone during programming to
minimize light interference.
Door state is out-of-sync with the beam Home app
Users may encounter an issue where the door icon within their app does not reflect the actual position of their
door. In order to force a sync so the app displays the correct position, tap the beam logo above the door view
(iOS) or shake your phone (Android). This will force the app the sync with the true position of your doors.
Receiving open door notifications when door is actually closed
This issue is usually a product of one of three reasons:
•
Door Sensor Battery is Low:
The door sensor has two AAA batteries that need to be changed from time to
time (approximately every year). Try changing the batteries of the sensor and placing it back on the door.
•
Door Sensor Not Attached to Door:
Check that the door sensor is still mounted to the door. If it has fallen off,
mount it back on the door.
•
Door Obstruction:
If an object is blocking the door from closing fully, the V2 controller will consider the door to
be open
—even if it’s < 1 foot.
Receiving an error in mobile app that says
“Cannot connect to controller…”
If users receive this error message while trying to open or close their door from the beam Home app, the
controller may have an issue with connecting to WiFi. There are a number of potential explanations:
•
No active internet connection:
Check that your wireless is functional using another device (such as a laptop or
tablet) to attempt to connect to the internet.
