Updated: 11/7/18
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Weak wireless network signal:
The wireless network signal in your garage may not be strong enough for the
controller to remain connected. You can test this by trying to use another device to connect to the internet
(such as a laptop or tablet) in the garage. If that does not work, you might need to move your router closer to
the garage, or purchase a wireless extender to increase the range of your network.
•
Your controller is powered off:
If the controller is powered off or unplugged, you will receive this message.
This could mean that the power is off to the entire garage as well, such as in a power outage.
If none of the preceding points seem to be the cause, there are a couple other things you can check.
•
If you recently changed your network settings/configuration, you may need to setup beam again using the
setup feature of the mobile app. To update your WiFi settings, go to your Account Settings > Controllers >
Select Your Controller > click Update WiFi.
•
Power cycle the controller and wait for the front LED to blink green. If it blinks green and continues to blink
green, this means the controller was able to successfully connect to the network.
Controller makes clicking sound but opener does not move
There are generally two reasons why beam might appear to be working correctly from the perspective of the
mobile app but the door does not physically move up and down. Sometimes, this problem is described by the
customer as hearing “the controller making a clicking sound” but not seeing the door move even though it is
moving in the app:
•
Opener cable is not installed correctly:
Verify the make and model of the c
ustomer’s garage door opener and
ensure that they have the black opener cable (connects the controller to the opener) connected to the correct
terminals on the opener. Please consult the opener manual to determine the correct connection or check the
installation instructions
from the Guardian website (see dropdown menu at bottom of page).
•
Opener is not compatible:
Occasionally, a customer will purchase beam without knowing they need to verify
that their make/model opener is compatible with beam. Beam is not compatible with garage door openers
with serial encryption, such as S 2.0.
USING THE BEAM HOME APP
Downloading the beam Home Mobile App
A native mobile app is available for Android Smartphones, iPhone/iPad and Apple Watch. The app is free to
download, but requires the purchase and proper installation of a Smart Garage Door Controller to work.
Currently, beam supports:
•
iPhone/iPod/iPad (iOS 9.0+)
–
Link to app in iTunes App Store
•
Apple Watch (WatchOS 1.0+)
•
Android (4.0+)
–
Link to app in Google Play
Inviting Users
(ACCOUNT OWNER ONLY)
Account owners can grant access to their door to an unlimited number of users (so they can open or close your
door through the beam Home app).
Only the account owner can invite users.
1.
Log into the beam Home app
2.
Tap “Settings” on the door you would like to share access to
3.
Tap “Manage Users”
4.
Tap “Add New User”
5.
Enter the email address of the person you wish to share your door with
