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Troubleshooting
This basic troubleshooting guide will help you identify general malfunctions and offer
steps for quick resolution of such.
If the failure or malfunction can't be solved by following these steps, please contact a qualified
technician.
Problem Solution
The host device fails to
start after being
connected to the power
supply
- Make sure the power switch on the device is turned on, and
that there is sufficient power.
- Check that the start-up procedure is working.
The device restarts
repeatedly
- First check the power supply of the device to ensure it has
sufficient power for all the hard disks
- Please disconnect all connections, such as cameras and
network connections, and see if the DVR will start. If this
doesn't solve the problem, carefully remove the cover and
take out the hard drive. A corrupted or damaged hard drive
may cause repeated reboots.
The machine crashed
during recording or
watching the recorded
information
- Check to see if there are any problems with the hard disk. If
one of your hard disks has failed or malfunctioned, replace it
and try again.
Updating operation
fails
- Updating may fail if the DVR is not able to recognize the
USB storage device. Test more than one USB storage device
to ensure compatibility.
- Updating may also fail if the USB port doesn't work well
due to voltage fluctuation. Please contact qualified technician.
The mouse doesn’t work
The mouse of a different brand may not work with your
DVR. Please use the one delivered with your device. If you
use other brands, try various ones to make sure which one
works. Currently, wireless mice cannot work with your DVR.
The recording function
does not work properly
- Make sure HDD connections are performed properly
- Make sure that the HDD has been formatted prior to using it
- Review settings in the appropriate menus
