The Roll-Up III
40
Limited Warranty for the Roll-Up III
GTCO CalComp, Inc. warrants these products to be free from defects in material and workmanship
under the following terms. Complete and return the enclosed warranty registration card to ensure that
your products are covered with this warranty.
Coverage
Parts and labor are warranted for two (2) years from the date of the first consumer purchase for the
digitizer tablet, controller, transducers, and tablet accessories. Power supply and cables are warranted
for one (1) year. This warranty applies to the
original consumer purchaser only
.
Within the European Union, the warranty period is two (2) years, as mandated by the EU. Contact your
local dealer or distributor for additional warranty information.
Warranty is only valid if original consumer’s purchase or lease date is less than or equal to six months
from the original GTCO CalComp sale date. This information will be captured by the system serial
number and confirmed by the reseller’s purchase order.
A nominal Warranty Handling Fee will be charged after the first year of use and calculated from the
date of original consumer purchase. This payment may be made by Visa, MasterCard or American
Express. A copy of the sales receipt or invoice will be required for warranty verification.
Conditions
Except as specified below, this warranty covers all defects in material or workmanship in the products.
The following are not covered by the warranty:
1
Any product on which the serial number has been defaced, modified or removed (if applicable).
2
Damage, deterioration or malfunction resulting from:
a
Accident, misuse, abuse, neglect, fire, water, lightening or other acts of nature, unauthorized
modification for any purpose, unauthorized product modification, or failure to follow
instructions supplied with the product.
b
Repair or attempted repair by anyone not authorized by GTCO CalComp.
c
Any damage in shipment of the product (claims must be presented to the carrier).
d
Any other cause which does not relate to a manufacturing defect.
3
Any product not sold or leased to a consumer within six months of GTCO CALCOMP’s original
sale date.
GTCO CalComp will pay all labor and material expenses for covered items, but we will not pay for the
following:
1
Removal or installation charges.
2
Costs for initial technical adjustments (set up), including adjustment of user controls.
3
Certain shipping charges. (Payment of shipping charges is discussed in the next section of this
warranty.)
4
Packaging costs. (Customers should keep their boxes.)
Warranty Service Procedures
1
To obtain service on your GTCO CalComp product, contact the Technical Support Department to
receive a Return Material Authorization Number (RMA#) and shipping instructions by calling:
In United States: (425) 223-4311 (PST)
In Europe:
+49 (0) 89 370012-0 (CET)
2
Ship the product to GTCO CalComp with the RMA# marked clearly on the outside of the box.
Without a clearly marked RMA# on the shipping box, GTCO CalComp reserves the right to refuse
shipment.
3
Although you must pay any shipping charges to ship the product to GTCO CalComp for warranty
service, GTCO CalComp will pay the return shipping charges for ground shipment. Other shipping
options are available at an additional fee.
4
Whenever warranty service is required, the original dated sales invoice (or a copy) must be
presented as proof of warranty coverage, and should be included in shipment of the product.
Please also include your name, address, telephone number, fax number, email address, and a
description of the problem.
5
If GTCO CalComp determines that the unit is not defective within the terms of the warranty, the
consumer shall pay the cost of all freight charges, as well as any repair charges.
Technical Support
Web-based Technical Support is available free of charge at: www.gtcocalcomp.ca, where current
driver releases, as well as comprehensive technical support, troubleshooting, Technical Bulletins and
Warranty
