41 / EN
Washing Machine / User Manual
Problem
Cause
Solution
Washing performance is poor: Oily
stains appeared on the laundry. (**)
Regular drum cleaning is not applied.
• Clean the drum regularly. For this procedure, please
see "Cleaning the loading door and the drum".
Washing performance is poor:
Clothes smell unpleasantly. (**)
Odours and bacteria layers are formed on the drum as
a result of continuous washing at lower temperatures
and/or in short programmes.
• Leave the detergent drawer as well as the loading
door of the product ajar after each washing.
Thus, a humid environment favorable for bacteria
cannot occur in the machine.
Colour of the clothes faded. (**)
Excessive laundry was loaded in.
• Do not load the product in excess.
Detergent in use is damp.
• Keep detergents closed in an environment free
of humidity and do not expose them to excessive
temperatures.
A higher temperature was selected.
• Select the proper programme and temperature
according to the type and soiling degree of the laundry.
Washing machine does not rinse
well.
The amount, brand and storage conditions of the
detergent used are inappropriate.
• Use a detergent appropriate for the washing
machine and your laundry. Keep detergents
closed in an environment free of humidity and do
not expose them to excessive temperatures.
Detergent was put in the wrong compartment.
• Add the detergent and the softener to the right
compartment.
Pump filter is clogged.
• Check the filter.
Drain hose is folded.
• Check the drain hose.
Laundry became stiff after
washing. (**)
Insufficient amount of detergent is used.
• Using insufficient amount of detergent for the
water hardness can cause the laundry to become
stiff in time. Use appropriate amount of detergent
according to the water hardness.
Detergent was put in the wrong compartment.
• Add the detergent and the softener to the right
compartment.
Detergent was mixed with the softener.
• Do not mix the softener with detergent. Wash and
clean the drawer with hot water.
Laundry does not smell like the
softener. (**)
Detergent was put in the wrong compartment.
• Add the detergent and the softener to the right
compartment.
Detergent was mixed with the softener.
• Do not mix the softener with detergent. Wash and
clean the drawer with hot water.
Softener dosing setting level is low.
• Increase the softener dosing amount by one level.
See “Auto Dosing Setting”
Detergent residue in the detergent
drawer. (**)
Detergent was put in wet drawer.
• Dry the detergent drawer before putting in detergent.
Detergent has gotten damp.
• Keep detergents closed in an environment free of humidity
and do not expose them to excessive temperatures.
Water pressure is low.
• Check the water pressure.
The detergent in the main wash compartment got
wet while taking in the prewash water. Holes of the
detergent compartment are blocked.
• Check the holes and clean if they are clogged.
There is a problem with the detergent drawer valves.
• Call the Authorised Service Agent.
Detergent was mixed with the softener.
• Do not mix the softener with detergent. Wash and
clean the drawer with hot water.
Regular drum cleaning is not applied.
• Clean the drum regularly. For this procedure, please
see "Cleaning the loading door and the drum".
Too much foam forms inside the
product. (**)
Improper detergents for the washing machine is used.
• Use detergents appropriate for the washing machine.
Excessive amount of detergent is used.
• Use only sufficient amount of detergent.
Detergent was stored under improper conditions.
• Store detergent in a closed and dry location. Do
not store in excessively hot places.
Some meshed laundry such as tulle may foam too
much because of their texture.
• Use smaller amounts of detergent for this type
of item.
Detergent was put in the wrong compartment.
• Put the detergent in the correct compartment.
