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GRASS VALLEY KALEIDO-IP X130 Installation & Service Manual Download Page 102

102

Maintenance & Troubleshooting

Maintenance

Maintenance

Field-Replaceable Units

The following components are field replaceable units (FRUs). The repair procedure is to 

swap in a new (known good) component to restore system operation.

• Power supply (#1 or #2)
• Other FRUs may be available: contact Customer Support. 

There are no user-serviceable parts within FRU components. For the procedure to replace a 

FRU, see 

Dell EMC PowerEdge R640 Installation and Service Manual

. See 

Related 

Documentation

, on page 17.

Contact Customer Support to order an FRU. See 

Grass Valley Technical Support

, on 

page 124.

Generating a System Snapshot

A system snapshot creates a compressed file that contains information that can be used by 

Technical Support for troubleshooting purposes.

To generate a system snapshot

1 Open XAdmin. See 

Opening XAdmin

, on page 55.

The XAdmin 

Status and Options

 page appears.

Summary of Contents for KALEIDO-IP X130

Page 1: ...Installation Service Manual 13 00926 020 AA 2020 11 10 KALEIDO IP X330 KALEIDO IP X130 HIGH QUALITY IP VIDEO MULTIVIEWERS ...

Page 2: ...ms and Conditions Please read the following terms and conditions carefully By using Kaleido Multiviewer documentation you agree to the following terms and conditions Grass Valley hereby grants permission and license to owners of Kaleido Multiviewer to use their product manuals for their own internal business use Manuals for Grass Valley products may not be reproduced or transmitted in any form or ...

Page 3: ...prior to making any other equipment connections Identifies an external protective grounding terminal which may be connected to earth ground as a supplement to an internal grounding terminal Indicates that static sensitive components are present which may be damaged by electrostatic discharge Use anti static procedures equipment and surfaces during servicing Indicates that the equipment has more th...

Page 4: ... use liquid or aerosol cleaners use only a damp cloth Dangerous voltages may exist at several points in this equipment To avoid injury do not touch exposed connections and components while power is on High leakage current may be present Earth connection of product is essential before connecting power Prior to servicing remove jewelry such as rings watches and other metallic objects To avoid fire h...

Page 5: ...ualified service personnel This unit may have more than one power supply cord Disconnect all power supply cords before servicing to avoid electric shock Follow static precautions at all times when handling this equipment Servicing should be done in a static free environment To reduce the risk of electric shock plug each power supply cord into separate branch circuits employing separate service gro...

Page 6: ...agés par une décharge électrostatique Utilisez des procédures des équipements et des surfaces antistatiques durant les interventions d entretien Le symbole ci contre signifie que l appareil comporte plus d un cordon d alimentation et qu il faut débrancher tous les cordons d alimentation avant toute opération d entretien afin de prévenir les chocs électriques La marque UL certifie que l appareil vi...

Page 7: ...rectement les enroulements de câbles afin de ne pas endommager les connecteurs Coupez l alimentation avant de nettoyer l équipement Ne pas utiliser de nettoyants liquides ou en aérosol Utilisez uniquement un chiffon humide Des tensions dangereuses peuvent exister en plusieurs points dans cet équipement Pour éviter toute blessure ne touchez pas aux connexions ou aux composants exposés lorsque l app...

Page 8: ...elles qui sont décrites dans le présent manuel sauf si vous êtes qualifié pour le faire Confiez les réparations à un technicien qualifié La maintenance doit se réaliser dans un milieu libre d électricité statique L appareil peut comporter plus d un cordon d alimentation Afin de prévenir les chocs électriques débrancher tous les cordons d alimentation avant toute opération d entretien Veillez à tou...

Page 9: ...es not exceed 0 dBm 1mW under normal operating conditions Unused optical outputs should be covered to prevent direct exposure to the laser beam Even though the power of these lasers is low the beam should be treated with caution and common sense because it is intense and concentrated Laser radiation can cause irreversible and permanent damage of eyesight Please read the following guidelines carefu...

Page 10: ...4th Edition Standard for Safety Professional Video and Audio equipment UL file number E193966 EMC Standards This unit conforms to the following standards EN55032 2015 Class A Electromagnetic Compatibility of multimedia equipment Emission requirements EN61000 3 2 2014 Class A Electromagnetic Compatibility Limits for harmonic current emissions EN61000 3 3 2013 Electromagnetic Compatibility Limits of...

Page 11: ...oaxial cables connections particularly serial digital video connections shall be made with high quality double screened coaxial cables such as Belden 8281 or BBC type PSF1 2M and Belden 1694A for 3Gbps D TYPE CONNECTORS D type connectors shall have metal shells making good RF contact with the cable screen Connectors having dimples which improve the contact between the plug and socket shells are re...

Page 12: ...12 Notices ...

Page 13: ...3 Cabling Diagram 23 Kaleido IP Multiviewer Ethernet Port Usage 23 Commissioning the Multiviewer 25 Changing the Output Resolution 26 4 IP Network Setup 29 Introduction 29 Networking Essentials 29 Unicast and Multicast Sources and Destinations 31 Changing the Management Network IP Address from the Monitor Wall 31 Configuring a Multiviewer s IP Date and Time Settings with XAdmin 33 Network Consider...

Page 14: ...leido IP Elements 74 Available Hardware and Software Options 75 Enabling Options 78 Testing the Monitor Wall s Operation 80 Configuring Uncompressed IP SMPTE ST 2022 6 2110 Inputs 81 Configuring Head Streaming 82 Cabling and Configuring the Head Streaming to support SMPTE ST 2022 7 Redundancy 86 Configuring the Kaleido IP to use SMPTE ST 2022 6 2110 Inputs and ST 2110 Outputs with NMOS 90 Configur...

Page 15: ...ec Decoding Capacity 116 Codec Support by Streaming Mode 117 Multiviewer Integration with other Systems and Equipment 120 Optional Drivers for Controlling Routing Devices from the Multiviewer 120 Drivers for Controlling Tally Interface Devices from the Multiviewer 121 Drivers for Timers 122 Built in Communications Protocols 122 Contact Us 124 ...

Page 16: ...16 Table of Contents ...

Page 17: ...www grassvalley com docs multiviewers Software and Firmware Updates You can obtain the latest Kaleido Software drivers and sample databases from the Downloads section of the Grass Valley s website www grassvalley com dl multiviewers Document Number Title M770 2800 Kaleido Software User s Manual M770 2103 Kaleido Software Release Notes M770 9904 Kaleido Software Product Comparison Charts GVB 1 0133...

Page 18: ...Kaleido Software User s Manual see Related Documentation on page 17 for instructions on how to define more rooms and layouts to suit your specific requirements Limitations The Kaleido IP multiviewer supports a subset of the features offered by other Kaleido Multiviewer series models as shown in the Kaleido Multiviewer Product Comparison Guide see Related Documentation on page 17 Kaleido Software M...

Page 19: ...19 Kaleido IP X330 X130 Installation Service Manual Overview of the Kaleido IP System ...

Page 20: ...20 Overview Overview of the Kaleido IP System ...

Page 21: ...not supplied One or two displays for every Kaleido IP unit Keyboard mouse for basic Kaleido IP configuration One dedicated 1000Base T or 100Base T Ethernet switch with enough ports for your Kaleido IP units client PCs and Kaleido RCP2 devices Up to five more dedicated 1000Base T or 100Base T Ethernet switches for the remaining network adapters to connect to high bitrate data streams the number of ...

Page 22: ...inch rack Make sure that the unit has adequate ventilation Cable type Purpose CAT 5 For Ethernet connectivity Management Network Media Networks Passive DisplayPort adapters For converting DisplayPort to HDMI connectivity when 1080i interlaced output is required a passive DisplayPort to HDMI adapters must be used instead of the supplied active adapters Theses adapters are to be connected directly t...

Page 23: ... with two optional Media Ports LAN5 LAN6 The Kaleido IP X130 rear panel is identical Kaleido IP Multiviewer Ethernet Port Usage On the Kaleido IP multiviewer s rear panel are Ethernet connections that are to be used as follows The management port LAN1 is used for multiviewer management that is any PC that uses XEdit or XAdmin to configure this multiviewer and any Kaleido RCP2 RCP 200 ...

Page 24: ...ilable Hardware and Software Options on page 75 Transmit SMPTE ST 2110 20 video streams This is a licensed option See Available Hardware and Software Options on page 75 To support SMPTE ST 2022 7 Redundancy For this the multiviewer must be equipped with both ports LAN5 and LAN6 See Cabling and Configuring the Head Streaming to support SMPTE ST 2022 7 Redundancy on page 86 Media port LAN5 is availa...

Page 25: ...ontact your Grass Valley sales representative You may need to upgrade your Kaleido RCP2 devices if available to the latest firmware See Software and Firmware Updates on page 17 Refer to the Kaleido RCP2 Guide to Installation and Operation for instructions on how to determine the firmware level and how to perform the upgrade See Related Documentation on page 17 Notes Depending on your display type ...

Page 26: ...t uselong range active cables when more than a short cable length is required Contact Technical Support to purchase long range active cables that have been tested to work with this multiviewer See Grass Valley Technical Support on page 124 In this case use the provided active DisplayPort to HDMI cable between the Kaleido IP and the active cable 1 The Kaleido Software does not support activating a ...

Page 27: ... resolution check box 4 Select the desired resolution from the Default DVI resolution list 5 Click OK The output resolution is adjusted accordingly Note The value indicated for Detected monitor resolution in the Display Resolution window is always unknown since the Kaleido IP does not support automatic resolution detection ...

Page 28: ...28 Multiviewer Cabling Changing the Output Resolution ...

Page 29: ...k s bandwidth or the unit s decoding resources See Decoding Capacity on page 116 for details on the number of programs and total streaming bandwidth supported The Kaleido IP multiviewer joins a multicast group only when decoding is required that is when a source is being monitored on the wall In addition streams that are not decoded are joined momentarily in a polling manner one stream at a time t...

Page 30: ...dress LAN2 10 0 3 70 10 0 3 70 Network mask 255 255 255 0 255 255 255 0 Gateway None None Link mode Auto negotiate Auto negotiate Media Port 2 IP address LAN3 10 0 3 71 10 0 3 71 Network mask 255 255 255 0 255 255 255 0 Gateway None None Link mode Auto negotiate Auto negotiate Media Port 3 IP address LAN4 10 0 3 72 10 0 3 72 Network mask 255 255 255 0 255 255 255 0 Gateway None None Link mode Auto...

Page 31: ...bleshooting with the Kaleido IP frame s USB ports on page 110 for more information about this 2 Connect a keyboard to one of the USB connectors of the Kaleido IP 3 Right click anywhere on the monitor wall point to Monitor Wall if you clicked a monitor and then click System configuration The System Configuration window appears 4 Click the Ethernet tab 5 If your network has a DHCP server set DHCP to...

Page 32: ...bled devices on the network renew their IP configuration data When the multiviewer is assigned a new IP address from the DHCP server you must reboot the multiviewer so it can apply the new IP address to its configuration For this reason once the DHCP server has assigned an IP address to the multiviewer and you have IP connectivity to the multiviewer set a static IP address for the multiviewer See ...

Page 33: ...iviewer s Management IP address in the address bar See Opening XAdmin on page 55 The XAdmin Status and Options page appears 2 Click System configuration in the navigation area on the left of the page The System Configuration page appears showing the current system name management and Media IP addresses network masks default gateway connection speed and duplex mode settings NMOS settings as well as...

Page 34: ...Certain configurations require further specific configuration procedures to be followed Note The system name mustcomply with RFC 1123 becauseitis alsoused as the device s host name Up to 8 characters are allowed limited to A Z a z 0 9 and the hyphen character The system name cannot start or end with a hyphen character To implement For further information see also SMPTE ST 2022 6 2110 Inputs Config...

Page 35: ...administrator to provide you with one or more static IP addresses you need for this purpose LAN1 management port IP address Set the network IP address to be used for multiviewer management that is any PC that uses XEdit or XAdmin to configure this multiviewer and any Kaleido RCP2 RCP 200 must have IP connectivity to the LAN1 port See also Kaleido IP Multiviewer Ethernet Port Usage on page 23 LAN2 ...

Page 36: ...or the primary and secondary DNS server c Select Enable proxy and then type the URL of the appropriate proxy auto config PAC file if required d Click Apply configuration A message appears confirming that the changes have been applied e Click OK to dismiss the message Gateway If LAN1 LAN2 or higher are configured within different subnets and this multiviewer is meant to monitor HLS RTSP or RTMP sou...

Page 37: ... the interval between PTP announce messages on the active interface Announce receipt timeout count sets the number of PTP intervals before a timeout occurs on the active interface Locked to PTP the connection status to the PTP grandmaster Green The Kaleido IP is locked to the PTP clock Red The Kaleido IP is unable to lock to the PTP clock Grand master the PTP grandmaster clock s identity Boundary ...

Page 38: ...ment then see Configuring Virtual LAN Adapters on a Kaleido IP on page 93 to add the required Virtual LAN Adapters 14 If you need to change the head streaming settings see Configuring Head Streaming on page 82 NTP configuration If this Kaleido IP is meant to monitor HLS sources enable this option and then type the NTP server s IP address The Kaleido IP must have network connectivity to the NTP ser...

Page 39: ...39 Kaleido IP X330 X130 Installation Service Manual 15 If this system requires new fonts to support subtitles then see Adding Fonts to a Kaleido IP on page 95 to add the required fonts ...

Page 40: ...oins a multicast group only when decoding is required that is when a source is being monitored on the wall In addition streams that are not decoded are joined momentarily in a polling manner one stream at a time to update the PMT and PAT information The Kaleido IP leaves the multicast group as soon as a change of layout implies that a different set of streams must be decoded However if your situat...

Page 41: ...00i 49152 65535ii i For Windows XP and earlier ii For Windows 7 and later Java RMI TCP Remote Method Invocation client server communication Dynamic Allocation of ports Required for communication between client and Application Server Port Used for Transport Notes 22 SSH TCP Secure Shell Login is required to login to a multiviewer for maintenance 4160 Java Jini TCP Responsible for discovery and comm...

Page 42: ...va RMI TCP Remote Method Invocation client server communication Dynamic Allocation of ports Required for communication between client and Application Server This range can be restricted to match specific security requirements A minimum of 4000 ports should be allocated Port Used for Transport Notes 5120 RCP2 TCP Used to listen for Kaleido Software discovery packets 10000 TCP For RCP2 protocol 1000...

Page 43: ...L network TCP Used to obtain information from TSL devices that use the TSL UMD version 5 0 protocol Port Transport Notes 2000 TCP Used to control a multiviewer s internal router via the SAM Snell Pro Bel SW P 02 protocol 4381 TCP Used to control a multiviewer s internal router via the Nevion Network protocol 5194 TCP Used to control a multiviewer s internal routervia the NVEP Router NP0016 protoco...

Page 44: ... Kaleido Software User s Manual To maintain the integrity of a cluster configuration such changes must be made by using the system configuration features available in XAdmin Note This is configurable in XEdit youcan chooseany UDPorTCP IP port to use for communications between the multiviewer and an external router Port Used for Transport Notes 161 SNMP UDP Used for SNMP Simple Network Management P...

Page 45: ...on the multiviewer or you can work locally on the computer and then export your changes to the multiviewer If you have only one multiviewer or if you have more than one but you intend to always have the same version of the Kaleido Software on all of them download the XEdit installer file from the multiviewer s home page Whenever you install a new version of the Kaleido Software on the multiviewer ...

Page 46: ...ling XEdit from your Multiviewer s Home Page To install XEdit from your multiviewer s home page 1 With your PC open a Web browser window and type the multiviewer s IP address in the address bar The multiviewer s home page appears 2 Click the XEdit button The browser prompts you to save an executable file to your hard drive Kaleido windows32 online exe1 This file is an online installer which will d...

Page 47: ...r which you may safely dismiss or accept A window appears showing the download and installation progress At the end of the installation process If you have Windows 7 or Windows 10 shortcuts are added to your desktop and to the Start menu under All Programs If you have Windows 8 1 or Windows 8 XEdit will appear on your desktop in the Apps view with all the other applications on your PC Windows 8 1 ...

Page 48: ...to unblock the application If XEdit cannot find all of the fonts it needs already on your PC it downloads them from the multiviewer automatically in which case a message will appear to confirm the font update and instruct you to restart the application Click OK to continue and then open XEdit again by using the shortcut on your desktop in your Apps view Windows 8 1 or Start screen Windows 8 or fro...

Page 49: ...m configuring rooms creating layouts and operating the monitor wall refer to the Kaleido Software User s Manual See Related Documentation on page 17 Note Once it has been installed from the multiviewer XEdit remains on your PC and can be launched from the shortcut that was added to your desktop Apps view or Start screen see page 47 or from the Start menu Whenever you install a new version of the K...

Page 50: ...u may have open 2 Locate the Uninstall XEdit shortcut If you have Windows 7 or Windows 10 Open the Start menu click All Programs scroll to the Grass Valley folder and then expand the Kaleido folder If you have Windows 8 1 or Windows 8 Switch to the App view or your Start screen 3 Click Uninstall XEdit An uninstall screen appears 4 Click Uninstall This removes XEdit including all shortcuts launcher...

Page 51: ...hard drive Kaleido__RouterControl windows32 online exe2 This file is an online installer which will download Router Control and other companion elements from your multiviewer and install them Some browsers may allow you to run the file directly Depending on your browser s security features warnings may appear which you may safely dismiss 3 Unless your browser let you run the file and you chose to ...

Page 52: ... Windows 8 Once the installation has completed the Router Control main application window appears The application automatically connects to your multiviewer The main window lists all logical routers configured within your multiviewer system in addition to the KX Router logical router 4 In Router Control click the router you want to control and then click Open Depending on your Windows Firewall set...

Page 53: ...you install a new version of the Kaleido Software on the multiviewer the next time you open Router Control your installed copy of the application will be automatically updated from the multiviewer Router Control can also connect to other Kaleido multiviewers or iControl Application Servers and control their routers Routers configured within a Kaleido multiviewer system are compatible with the Rout...

Page 54: ...ck All Programs scroll to the Grass Valley folder and then expand the Kaleido folder If you have Windows 8 1 or Windows 8 Switch to the App view or your Start screen 3 Click Uninstall Router Control An uninstall screen appears 4 Click Uninstall This removes Router Control including all shortcuts and other elements that were installed with it from your system ...

Page 55: ...umber is different between the Kaleido Software version on the multiviewer and the XEdit version on your PC Click Yes to the Software Version Check screen There is a compatibility problem if the major version minor version or both are different between the Kaleido Software version on the multiviewer and the XEdit version on your PC The solution is to downgrade upgrade the XEdit version used on you...

Page 56: ...ibility view see Enabling the Compatibility View in Internet Explorer on page 66 Opening XAdmin from a Browser To open XAdmin from a browser 1 Open a Web browser window and enter the multiviewer s Management IP address in the address bar The Kaleido Multiviewer s home page appears 2 Click the XAdmin button 3 If you see a security warning or a certificate error message then see Registering your Mul...

Page 57: ... The XAdmin Status and Options page appears You can access all XAdmin features by clicking the links in the navigation area on the left side of the page Registering your Multiviewer s Security Credentials with your Browser When you open your multiviewer s home page or try to access XAdmin your browser may report a certificate error Internet Explorer warn you about the site s security certificate C...

Page 58: ... Firefox The first time you try to access XAdmin in Firefox the browser may display the following page instead prompting you to confirm the multiviewer s security credentials To register your multiviewer s security credentials with Firefox 1 Click I understand the Risks at the bottom of the page The message expands 2 Click Add Exception ...

Page 59: ...Confirm Security Exception Your multiviewer s home page appears You will now be able to access your multiviewer s client applications without seeing the warning This will remain effective until the multiviewer s IP address is changed in which case you will need follow the procedure again ...

Page 60: ...ntials with your Browser Suppressing certificate error in Internet Explorer or Chrome The first time you try to access XAdmin in Internet Explorer or Chrome the browser may prompt you to confirm the multiviewer s security credentials Internet Explorer s security warning ...

Page 61: ... verified To suppress this warning you need to perform the following in Internet Explorer even if your preferred browser is Chrome To register your multiviewer s security credentials with Internet Explorer 1 Click Continue to this website not recommended The address bar now indicates the certificate error Special notes for Internet Explorer users If you see a blank page instead of XAdmin s Status ...

Page 62: ... certificates 4 In Certificate click Install Certificate You must have administrator status to accept the certificate error If your user account does not have administrator status then close your browser and before you open it again right click the Internet Explorer icon and then click Run as administrator Special notes for Internet Explorer users continued ...

Page 63: ...63 Kaleido IP X330 X130 Installation Service Manual 5 In Certificate Import Wizard click Next 6 In Certificate Import Wizard click Place all certificates in the following store and then click Browse ...

Page 64: ...uration Registering your Multiviewer s Security Credentials with your Browser 7 In Select Certificate Store select Trusted Root Certification Authorities and then click OK 8 Back in Certificate Import Wizard click Next ...

Page 65: ... Installation Service Manual 9 Click Finish A security warning appears 10 Click Yes 11 Certificate Import Wizard reports that the import was successful 12 Click OK to continue and then click OK to close the Certificate window ...

Page 66: ...ry to access XAdmin from your multiviewer s home page in Internet Explorer 8 9 or 10 you may see a blank page instead of XAdmin s Status and Options page 3 To enable the compatibility view for your multiviewer s XAdmin Web client Click the Compatibility View button at the end of your browser s address bar XAdmin s Status and Options page appears The Compatibility View mode will remain enabled for ...

Page 67: ...ntrol in XAdmin 1 Open XAdmin See Opening XAdmin on page 55 2 Click Access control in the navigation area on the left side of the page The Access Control page appears 3 Type the password you want to enforce in both the New password and the Confirm boxes The password must contain between 6 and 20 alphanumeric characters or symbols 4 Click Save A confirmation message appears 5 Click OK to close the ...

Page 68: ...d by a confirmation message 7 Click OK The Log in to XAdmin page appears Other XAdmin sessions open against the same multiviewer are also redirected to the login page 8 Type the password and then click Log in The XAdmin Status and Options page appears 9 Click Log out when you are ready to close your session A confirmation message appears 10 Click OK The login page appears Only authorized users hav...

Page 69: ... 2 Click Access control in the navigation area on the left side of the page The Access Control page appears 3 Type the new password you want to enforce in both the New password and the Confirm boxes The password must contain between 6 and 20 alphanumeric characters or symbols 4 Click Save A confirmation message appears 5 Click OK to close the message window The Apply settings button becomes availa...

Page 70: ...ation message 7 Click OK The Log in to XAdmin page appears Other XAdmin sessions open against the same multiviewer are also redirected to the login page Disabling XAdmin Access Control To disable access control in XAdmin 1 Open XAdmin See Opening XAdmin on page 55 2 Click Access control in the navigation area on the left side of the page The Access Control page appears 3 Click Disable access contr...

Page 71: ...ge 5 Click OK Unrestricted access to XAdmin is restored for this multiviewer Closing a Password Protected XAdmin Session To close your XAdmin session 1 Click Log out in the navigation area on the left side of the current page when you are ready to close your session A confirmation message appears 2 Click OK The login page appears Only authorized users have access to XAdmin for this multiviewer ...

Page 72: ... model and a list of licenses under MULTIVIEWER STATUS AND LICENSES XAdmin Status and Options page 2 Click the arrow button at the end of a module s heading row to see more details the item At any time you can click the Refresh button to make sure the data displayed for the selected module is up to date Configuring Sources Refer to Configuring the System Representation in the Kaleido Software User...

Page 73: ... section of Grass Valley s website To start using the Kaleido RCP2 with its default settings 1 On the Kaleido RCP2 unit press the ENTER button and hold it until the ESC button lights up The following message appears on the LCD display Configuration ROOM SELECTION 2 Press ENTER again to obtain the room list from the multiviewers that are currently available on the network The message ROOM Select fo...

Page 74: ...h the following message in the middle No layout has been assigned to this room Please load a layout Customizing Layouts Logical Sources and other Kaleido IP Elements Refer to the Kaleido Software User Manual to learn how to customize the Kaleido IP to suit your specific needs See Related Documentation on page 17 Note To access other layouts press the LOAD button To assign a layout to a preset butt...

Page 75: ...decode Decode license for H 265 HEVC SD HD and UHD video CODEC One license per Kaleido IP KIP OPT HD HEVC HD SD HEVC H 265 decode Decode license for H 265 HEVC SD HD video CODEC One license per Kaleido IP KIP OPT UCIPi Uncompressed IP inputs ST 2022 6 2110 Rivermax license Decode license for SMPTE ST 2022 6 ST 2110 video This is composed of two items One license key Uncompressed IP inputs ST 2022 ...

Page 76: ...for up to 32 Advanced Audio Codec AAC stereo or 5 1 programs KIP OPT DEC AAC 2 0 AAC 2 0 decode Decode license for up to 32 Advanced Audio Codec AAC 2 0 programs KIP OPT LOUDNESS Loudness level measurement Loudness level measurement for all audio program One license per Kaleido IP KIP OPT SCTE 35 SCTE 35 metadata extraction SCTE 35 metadata extraction and alarming license for all programs One lice...

Page 77: ...dds LAN5 and LAN6 to the multiviewer if not already installed The KIP OPT UCIP KIP OPT UCIP OUT and Rivermax license option s are also required for any one of these cards to receive SMPTE ST 2022 6 SMPTE ST 2110 streams or send SMPTE ST 2110 streams see the table Kaleido IP X330 X130 software options on page 75 Kaleido IP X330 X130 SFP hardware options Part Number Option Feature Minimum supported ...

Page 78: ...n s To implement For further information see also KIP OPT UCIP Uncompressed IP ST 2022 6 2110 inputs Rivermax license SMPTE ST 2022 6 2110 inputs Configuring Uncompressed IP SMPTE ST 2022 6 2110 Inputs on page 81 NMOS Configuring the Kaleido IP to use SMPTE ST 2022 6 2110 Inputs and ST 2110 Outputs with NMOS on page 90 KIP OPT UCIP OUT Uncompressed IP ST 2110 output Rivermax license SMPTE ST 2110 ...

Page 79: ... button A window appears prompting you for the license key 6 Enter the license key for the specific option in the box and then click OK Once the option is enabled the license key is displayed the status indicator turns green and a Disable button replaces the Enable button ...

Page 80: ...oad a layout To load a layout on the monitor wall If you have configured a Kaleido RCP2 see Using a Kaleido RCP2 with Default Settings on page 73 press any of the LAYOUT PRESETS buttons to load a predefined layout on the monitor wall Alternatively connect a mouse directly to one of the Kaleido IP frame s USB ports See Troubleshooting with the Kaleido IP frame s USB ports on page 110 for more infor...

Page 81: ...uring a Multiviewer s IP Date and Time Settings with XAdmin on page 33 Optional multiviewer network ports LAN5 and LAN6 must be equipped on the multiviewer to provide two high speed network ports See Kaleido IP Multiviewer Ethernet Port Usage on page 23 For this the Kaleido IP must have two KIP OPT ETH 1X network interface cards installed See Kaleido IP X330 X130 PCI network interface add on card ...

Page 82: ...oftware Options on page 75 Obtain the head streaming KIP OPT UCIP OUT and Rivermax license license keys from Grass Valley See Grass Valley Technical Support on page 124 Optional multiviewer network ports LAN5 and LAN6 must be equipped on the multiviewer to provide two high speed network ports See Kaleido IP Multiviewer Ethernet Port Usage on page 23 For this the Kaleido IP must have two KIP OPT ET...

Page 83: ...ming in the navigation area on the left side of the page The Head Streaming Configuration page appears 4 Expand the streaming options section for the head you want to configure 5 Under Compressed Output set Enable and configure the appropriate parameters for your purposes ...

Page 84: ...t number To two separate destinations by enabling both Enable streaming on LAN5 A Network and Enable streaming on LAN6 B Network and by using a different Destination IP address The Port number can be the same or not With SMPTE ST 2022 7 hitless redundancy by enabling both Enable streaming on LAN5 A Network and Enable streaming on LAN6 B Network and by using a different Destination IP address The P...

Page 85: ...the multiviewer has been configured to use NMOS an NMOS controller is able to remotely control the SMPTE ST 2110 20 head output streaming through IS 05 The NMOS controller can discover the LAN port s IP address of a head s output stream and to set the Destination IP address and port number parameters as necessary To enable NMOS see Configuring the Kaleido IP to use SMPTE ST 2022 6 2110 Inputs and ...

Page 86: ...e streams is instantaneous and does not impact content One or both multiviewer heads can be streamed in this way PREREQUISITES At least two switches must be used for this application Contact Grass Valley for more information about switch compatibility See Grass Valley Technical Support on page 124 These switches must be configured to be used with SMPTE ST 2022 7 See the fabric configuration docume...

Page 87: ...7 1 As shown in the figure above connect the multiviewer s network port LAN5 to the A Network shown in red 2 Connect the multiviewer s network port LAN6 to the B Network shown in blue 3 Connect all other equipment to the network switches that provide sources and are destinations 4 The network switches need to be configured See the switch s user documentation for more information To configure SMPTE...

Page 88: ...022 7 output redundancy enable both Enable streaming on LAN5 A Network and Enable streaming on LAN6 B Network 8 Set the Destination IP address and Port number for both SMPTE ST 2110 20 network streams LAN5 A Network and LAN6 B Network The Destination IP addresses are multicast IP addresses see Unicast and Multicast Sources and Destinations on page 31 Network mask The appropriate network mask for t...

Page 89: ...ion has been applied 10 Click OK to continue Note Output resolution shows the current SMPTE ST 2110 20 stream s output resolution Only 1920 1080p 50 60Hz output resolution is supported You must ensure that you set the resolution for the mosaic output on the monitor wall to 1920 1080p See Changing the Output Resolution on page 26 ...

Page 90: ...s connection to an MNOS registry has been made and the following prerequisites have been observed an NMOS controller is able to Assign a sender s IP address to a Kaleido IP s virtual input receiver Discover the source IP address for a head s output stream PREREQUISITES The multiviewer must have IP connectivity to a working NMOS registry Only one discovery service can be used at a time either DNS S...

Page 91: ...age 78 Obtain license keys if necessary from Grass Valley See Grass Valley Technical Support on page 124 To manually configure the NMOS registry the multiviewer is to use If the multiviewer did not automatically register itself as a node in the NMOS registry through DNS SD or if DNS SD is unavailable then proceed as follows 1 Open XAdmin See Opening XAdmin on page 55 2 Click System configuration i...

Page 92: ...ges to the network configuration to take effect A message appears prompting you to reboot the system immediately 8 Click OK Your Kaleido IP restarts 9 Receivers must be created by creating Virtual Inputs in XEdit Refer to Virtual Inputs in the Kaleido Software User s Manual See Related Documentation on page 17 10 For head streaming senders are created when a head s mosaic output is configured to s...

Page 93: ...onfiguring Virtual LAN Adapters on a Kaleido IP To add Virtual LAN adapters on a Kaleido IP 1 Open XAdmin See Opening XAdmin on page 55 2 Click System configuration in the navigation area on the left side of the page The System Configuration page appears ...

Page 94: ...he Virtual LAN adapters configuration page appears 4 Edit the VLAN configuration file as required Refer to the Help pane for guidelines if needed 5 Click Apply configuration A message appears prompting you to restart the software 6 Click Yes A message appears confirming that the software has restarted 7 Click OK to continue ...

Page 95: ...tles use a specific font in order to work Fonts can be added to the Kaleido IP to support such subtitles To add fonts on a Kaleido IP 1 Open XAdmin See Opening XAdmin on page 55 2 Click System configuration in the navigation area on the left side of the page The System Configuration page appears ...

Page 96: ... Your multiviewer will shut down and then start again This may take a while Once the multiviewer has restarted the system notifies you 8 Click OK The XAdmin Status and Options page appears 9 Make sure the same font is available on the client PC where you use XEdit To install a font on Windows 7 or later right click the TTF file and then click Install 10 Close XEdit and then open it again The new f...

Page 97: ...X330 X130 Installation Service Manual IMPORTANT Upgrading or reinstalling the Kaleido Software removes all additional fonts you may have uploaded to the multiviewer In such case you will need to repeat this procedure ...

Page 98: ...are on the same subnet as your PC are automatically included in the list 2 Select the multiviewer from the list if present or type the appropriate IP address in the box and then click OK A window appears prompting you to confirm that you really want to import the database from the multiviewer 3 Click Yes A progress window appears followed by a message stating whether the import succeeded or not 4 ...

Page 99: ...tions page appears 2 Click Restart Shut down in the navigation area on the left side of the page The Restart Shut down page appears 3 Click one of the following options The system prompts you to confirm Note The Kaleido Software does not support activating a soft shutdown from the Kaleido IP frame s power button Should you be unable to access XAdmin then perform a hard shutdown by pressing and hol...

Page 100: ...t Your multiviewer will shut down and then start again during which time you can observe messages associated with the Linux shutdown and boot sequences on the monitor wall display connected to Head 1 This may take a while Once the multiviewer has restarted the system notifies you Click OK The XAdmin Status and Options page appears Shutdown Your multiviewer will perform a clean shut down during whi...

Page 101: ...e Management Port IP address and application version 1 Connect a mouse to one of the Kaleido IP frame s USB ports See Troubleshooting with the Kaleido IP frame s USB ports on page 110 for more information about this 2 Right click anywhere on the monitor wall On the shortcut menu point to MonitorWall if you clicked a monitor and then click Show dashboard to display the dashboard associated with the...

Page 102: ... parts within FRU components For the procedure to replace a FRU see Dell EMC PowerEdge R640 Installation and Service Manual See Related Documentation on page 17 Contact Customer Support to order an FRU See Grass Valley Technical Support on page 124 Generating a System Snapshot A system snapshot creates a compressed file that contains information that can be used by Technical Support for troublesho...

Page 103: ...The Technical Support page appears 3 Click system snapshot The system snapshot generation may take a few moments after which your browser prompts you to save the resulting compressed folder to your hard drive 4 Browse to the location where you want to save the ZIP file and then click Save Click here or here ...

Page 104: ...ve The format of the file should be 926 XXG01 xxx zip The upgrade is performed from your PC by using XAdmin See Upgrading the Kaleido IP Multiviewer on page 104 Upgrading the Kaleido IP Multiviewer To upgrade your Kaleido IP multiviewer 1 From a workstation on the same subnet open a Web browser window and type the Management Port IP address of the multiviewer in the address bar The Kaleido IP home...

Page 105: ...indow appears Firefox users If you seea security warning instead of the home page then see Registering your Multiviewer s Security Credentials with your Browser on page 57 Internet Explorer users If the page remains blank then see Enabling the Compatibility View in Internet Explorer on page 66 If you see a certificate error message instead of the Status and Options page then see Registering your M...

Page 106: ...run The selected file is uploaded to the Kaleido IP This may take a few seconds 6 Once the upload has completed click Apply update While the upgrade is taking place you can monitor its progress if you wish or wait until the system prompts you to restart the Kaleido IP unit Note If nothing happens very that you are using the correct Kaleido Software RUN package with the following format kaleido ip ...

Page 107: ...art again during which time you can observe messages associated with the operating system shutdown and boot sequences on the monitor wall display connected to Head 2 This may take a while Once the multiviewer has restarted the system notifies you 10 Click OK The XAdmin Status and Options page appears 11 Verify that the expected version number appears in the page title check the tab label or the br...

Page 108: ...s the following types of dashboards Status dashboard displays IP address Kaleido Software version currently loaded layout Frame name Room associated Output head Update dashboard displays status of System upgrade To display the dashboard 1 Right click anywhere on the monitor wall On the menu point to Monitor wall and then click Show dashboard to display the dashboard associated with the current hea...

Page 109: ...hboard appears at the bottom right corner of the monitor and the command Hide dashboard replaces Show dashboard on the menu Dashboard on the monitor wall Note If you right click the monitor wall background directly then the monitor wall menu appears immediately Click Show dashboard ...

Page 110: ...ible as troubleshooting can cause outage Use the following troubleshooting table to diagnose common issues and take corrective actions to restore operation Symptom Probable cause Test Corrective action Closed captioning XDS Dolby E SCTE Loudness does not work for certain tiles video feeds Insufficient licenses have been installed View license status in XAdmin See Enabling Options on page 78 Valid ...

Page 111: ...ss Valley Technical Support on page 124 Display of anHDMI mosaic output is pixilated blocked intermittent or blank signal loss HDMI cable is too low quality or is too long Use a short 6ft 1 8m high quality cable with the display Use a shorter HDMI cable use an HDMI cable constructed with heavier conductors for example AWG 22 0 34mm2 or thicker or both Replace the HDMI cable with a long range activ...

Page 112: ...plode Batteries may explodeif damaged or overheated Do not dispose of batteries as household waste Do not dismantle open or shred batteries Keep batteries out of the reach of children The electrolyte of the batteries contains 1 2 dimethoxyethane DME CAS 110 71 4 EINECS 203 794 9 above 0 1 by weight DME is listed as a Substance ofVery High Concern SVHC by the regulation EC No 1907 2006 of the Europ...

Page 113: ...113 Kaleido IP X330 X130 Installation Service Manual For more information about recycling contact Grass Valley ...

Page 114: ...114 Maintenance Troubleshooting Disposal and Recycling Information ...

Page 115: ... each card Gigabit Ethernet with RJ 45 connectors or Gigabit Ethernet with QSFP28 connectors See Kaleido IP X330 X130 PCI network interface add on card options on page 77 and Kaleido IP X330 X130 SFP hardware options on page 77 Other Input Formats Supported through Ancillary Hardware ASI Densité IRG 3401 optional Set top box EdgeVision optional Connectors HDMI or DisplayPort Standard DisplayPort 1...

Page 116: ...treaming is enabled decoding capacity is reduced by 8 Halving the bit rate increases the decoding capacity by approximately 33 Doubling the bit rate decreases the decoding capacity by approximately 25 Using H 265 with Main profile instead of Main10 increases the decoding capacity by approximately 25 Using 4 2 2 instead of 4 2 0 will decrease the decoding capacity Benchmark results are not availabl...

Page 117: ...0c HLS RTSP fMP4 MPEG TS Elementary stream Video codec H 265 HEVC Optionald H264 MPEG 4 AVCe MPEG 4f MPEG 2g Audio codech AACi LATM Optional AACi Optional AC 3 Optional EAC 3 Optional MPEG 1 Layer 2 MPEG 1 Layer 3 a Limitations may apply depending on stream content usage of a content delivery network and or encryption mode Please contact Grass Valley to submit a playlist file for reviewing b Pleas...

Page 118: ...supports streaming over wide area networks WAN which are subject to packet delay variation jitter latency packet reordering and packet loss It also supports encoders that transmit in bursts or with long delays between packets The Kaleido IP can handle transmission delays matching the encoder s video buffer delay and in the case of RTP streams up to 120 ms of packet delay variation Height 43 mm 1 7...

Page 119: ...is multiviewer See Grass Valley Technical Support on page 124 Remote Output via IP Streaming Storage relative humidity 5 to 95 RH with 33 C 91 F maximum dew point Atmosphere must be non condensing at all times Max operating relative humidity 10 to 80 relative humidity with 29 C 84 2 F maximum dew point On screen control Kaleido RCP2 optional Source and layout configuration XEdit Alarms management ...

Page 120: ...es HRS 1801 No HCO 1821 HCO 1822 Grass Valley Miranda NVISION NVEP NV9000 Deprecated NP0017 a Yes NV9000 system controllers NVEP NV9000 Port Takes NP0017 b Yes NVEP NV9000 Device Takes NP0017 c Yes NVEP Router NP0016 No Compact router series Grass Valley GVG NP Emulation No Jupiter CM 4000 and CM 4400 system controllers GVG 7000 Native Protocold Yes Concerto series routers Encore series control pa...

Page 121: ...rconnects with tie lines or with hybrid router configurations Contact Technical Support for more information see Grass Valley Technical Support on page 124 d For Thomson Grass Valley Series 7000 devices our current implementation of the Series 7000 Native Protocol supports some Encore system controller models which are supported by Ethernet connection For other Series 7000 devices you wish to cont...

Page 122: ...ions protocols are listed in the following table Only TCP IP connection type is supported and the dedicated port number on the multiviewer for TCP IP connections Automation systems Company Device System Sundance Digital Fastbreak NXT Automation requires option from Sundance Digital Timer systems Company Device System Plura Alpermann Velte Studio Production Timer SPT Company Protocol TCP IP port Gr...

Page 123: ...123 Kaleido IP X330 X130 Installation Service Manual ...

Page 124: ...obtain a local phone number for the support center nearest you consult the Contact Us section of Grass Valley s website www grassvalley com An online form for e mail contact is also available from the website Corporate Head Office Grass Valley 3499 Douglas B Floreani St Laurent Quebec H4S 2C6 Canada Telephone 1 514 333 1772 Fax 1 514 333 9828 www grassvalley com ...

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