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GRASS VALLEY K2 SOLO -, Service Manual

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78

K2 Solo Media Server Service Manual

09 April 2010

Chapter 4   Troubleshooting problems

Power supply problems

To replace the power supply, refer to 

“Power supply removal” on page 99

.

Problem

Possible Causes

Corrective Actions

The K2 Solo Media Server will 
not power on or power fails 
while the K2 Solo Media 
Server is in operation. This can 
be accompanied by a 
StatusPane message indicating 
a power supply problem prior 
to the failure.

The power source is faulty.

Make sure your power source is 
reliable. 

A power cord is faulty.

Test with a replacement cord. 

The K2 Solo Media Server is too 
hot. The built-in 
overtemperature protection can 
shut down the power supply.

Check for thermal problems. 
Cool the K2 Solo Media Server. 

The power supply is faulty. This 
is indicated if the front panel 
power indicator does not come 
on.

Replace the power supply

Summary of Contents for K2 SOLO -

Page 1: ...K2 Solo Media Server Service Manual 071 8709 01 April 2010 ...

Page 2: ...808 29238 Brest Cedex 3 France 40 Rue de Bray 2 Rue des Landelles 35510 Cesson Sevigné France Spinnereistrasse 5 CH 5300 Turgi Switzerland Brunnenweg 9 D 64331 Weiterstadt Germany Carl Benz Strasse 6 8 67105 Schifferstadt Germany Including its implementation meets the requirements of the standard ISO 9001 2008 Scope The design manufacture and support of video and audio hardware and software produc...

Page 3: ...K2 Solo Media Server Service Manual 071 8709 01 April 2010 ...

Page 4: ...e clause at DFARS 252 277 7013 or in subparagraph c 1 and 2 of the Commercial Computer Software Restricted Rights clause at FAR 52 227 19 as applicable Manufacturer is Grass Valley Inc P O Box 59900 Nevada City California 95959 7900 U S A Trademarks and Logos Grass Valley K2 Aurora Summit Dyno Solo Infinity Turbo Profile Profile XP NetCentral NewsBrowse NewsEdit NewsQ NewsShare NewsQ Pro and Media...

Page 5: ... 35 Front panel indicators 35 Rear panel indicators 36 System beep codes 38 Chapter 2 System Messages About system messages 40 Critical system startup messages 41 Viewing AppCenter system status messages 41 Viewing system status messages 42 Copying StatusPane messages to the clip board 43 Clearing messages 43 Chapter 3 Service Procedures About the write filter 45 Enabling the write filter 45 Disab...

Page 6: ...75 Keyboard and mouse problems 75 Power connection sequence 75 BIOS startup 76 Windows startup 76 K2 Solo Media Server system startup 76 Windows startup problems 77 Thermal problems 77 Codec board problems 77 Power supply problems 78 Video problems 79 Audio problems 79 Timecode problems 80 Operational problems 81 System problems 82 Storage problems 83 Media File System problems 83 Media disk probl...

Page 7: ... 2010 K2 Solo Media Server Service Manual 7 Carrier module removal 99 Power supply removal 99 Midplane board removal 101 Drive cable assembly removal 101 Installing components and dressing cables 102 Index 105 ...

Page 8: ...8 K2 Solo Media Server Service Manual 09 April 2010 Contents ...

Page 9: ...r diagnosing and correcting the cause of the problem Use this information if you are having trouble with your K2 Solo Media Server Chapter 5 Removing and replacing FRUs Contains procedures for removing and replacing field replaceable hardware components Getting more information The following sections help you find the information you need in product manuals and elsewhere For the installer of a K2 ...

Page 10: ...ation on servicing and maintaining the K2 product K2 SAN Installation and Service Manual Contains installation configuration and maintenance procedures for shared storage options K2 Storage Cabling Guide Contains diagrams for cabling the devices of the K2 Solo Media Server RAID Instruction Manuals There is an Instruction Manual for each type of RAID storage device that can be a part of a K2 Solo M...

Page 11: ...User Guide Describes how to use the NetCentral Manager to monitor devices NetCentral Help From the NetCentral interface access on line help Select Help NetCentral Help Topics Also find information about monitoring a specific product in that product s manuals Grass Valley Web Site This public Web site contains all the latest manuals and documentation and additional support information Use the follo...

Page 12: ...upport contact phone After hours local phone support is also available for warranty and contract customers Support Center Toll free In country France 800 80 80 20 20 33 1 48 25 20 20 United States 1 800 547 8949 1 530 478 4148 Region County Telephone Asia China 86 10 5883 7575 Hong Kong Taiwan Korea Macau 852 2531 3058 Japan 81 3 6848 5561 Southeast Asia Malaysia 603 7492 3303 Southeast Asia Singa...

Page 13: ...8 25 20 20 Germany Austria Eastern Europe 49 6150 104 444 Belarus Russia Tadzhikistan Ukraine Uzbekistan 7 095 258 09 20 33 0 2 334 90 30 Nordics Norway Sweden Finland Denmark Iceland 45 40 47 22 37 32 2 333 00 02 Southern Europe Italy Rome 39 06 87 20 35 28 39 06 8720 35 42 Milan 39 02 48 41 46 58 Southern Europe Spain 34 91 512 03 50 Switzerland 41 56 299 36 32 Middle East Near East Africa Middl...

Page 14: ...14 K2 Solo Media Server Service Manual 09 April 2010 Finding Information ...

Page 15: ... 2010 K2 Solo Media Server Service Manual 15 Safety Summaries Read the following sections for important safety information Safety Summary Sicherheit Überblick Consignes desécurité Certifications and compliances ...

Page 16: ...his manual that require opening the equipment cover or enclosure are for use by qualified service personnel only To reduce the risk of electric shock do not perform any servicing other than that contained in the operating instructions unless you are qualified to do so WARNING Warning statements identify conditions or practices that may result in personal injury or loss of life CAUTION Caution stat...

Page 17: ... Use only the fuse type and rating specified for this product Use only in dry environment Do not operate in wet or damp conditions Use only in non explosive environment Do not operate this product in an explosive atmosphere High leakage current may be present Earth connection of product is essential before connecting power Dual power supplies may be present Be certain to plug each power supply cor...

Page 18: ...ection The socket outlet must be installed near the equipment and must be easily accessible Verify that all mains power is disconnected before installing or removing power supplies and or options Route cable properly Route power cords and other cables so that they ar not likely to be damaged Properly support heavy cable bundles to avoid connector damage Use correct power supply cords Power cords f...

Page 19: ...ebung den Mixer selbst oder andere Ausrüstungskomponenten Symbole am Produkt Die folgenden Symbole können sich am Produkt befinden WARNUNG Alle Anweisungen in diesem Handbuch die das Abnehmen der Geräteabdeckung oder des Gerätegehäuses erfordern dürfen nur von qualifiziertem Servicepersonal ausgeführt werden Um die Stromschlaggefahr zu verringern führen Sie keine Wartungsarbeiten außer den in den ...

Page 20: ...s Gerät nicht ein wenn die Abdeckungen oder Gehäuseseiten entfernt wurden Richtige Sicherung verwenden Verwenden Sie nur Sicherungen deren Typ und Nennwert den Spezifikationen für dieses Produkt entsprechen Gerät nur in trockener Umgebung verwenden Betreiben Sie das Gerät nicht in nassen oder feuchten Umgebungen Gerät nur verwenden wenn keine Explosionsgefahr besteht Verwenden Sie dieses Produkt n...

Page 21: ...nnte die Belüftung behindern Platzieren Sie das Gerät auf einer ebenen Oberfläche Antistatische Vorkehrungen treffen Es gibt statisch empfindliche Komponenten die durch eine elektrostatische Entladung beschädigt werden können Verwenden Sie antistatische Prozeduren Ausrüstung und Oberflächen während der Wartung CF Karte nicht mit einem PC verwenden Die CF Karte ist speziell formatiert Die auf der C...

Page 22: ...22 K2 Solo Media Server Service Manual 09 April 2010 Safety Summaries Das Gerät enthält keine Teile die vom Benutzer gewartet werden können Wenden Sie sich bei Problemen bitte an den nächsten Händler ...

Page 23: ...it des installations ou des autres équipements Symboles apposés sur le produit Les symboles suivants peut être apposés sur le produit AVERTISSEMENT Toutes les instructions présentes dans ce manuel qui concernent l ouverture des capots ou des logements de cet équipement sont destinées exclusivement à des membres qualifiés du personnel de maintenance Afin de diminuer les risques de décharges électri...

Page 24: ...ilisez le produit lorsque les couvercles et les capots sont en place N utilisez pas ce produit si les couvercles et les capots sont déposés Utilisez le bon fusible Utilisez exclusivement un fusible du type et du calibre spécifiés pour ce produit Utilisez ce produit exclusivement dans un environnement sec N utilisez pas ce produit dans un environnement humide Utilisez ce produit exclusivement dans ...

Page 25: ...quipement conformément aux instructions d installation Ne déposez aucun document sous l appareil ils peuvent gêner la ventilation Placez l appareil sur une surface plane Utilisez des procédures antistatiques Les composants sensibles à l électricité statique présents dans l équipement sont susceptibles d être endommagés par une décharge électrostatique Utilisez des procédures des équipements et des...

Page 26: ... d explosion vérifiez la polarité et ne remplacez la pile que par une pile du même type recommandée par le fabricant Mettez les piles usagées au rebut conformément aux instructions du fabricant des piles Cette unité ne contient aucune partie qui peut faire l objet d un entretien par l utilisateur Si un problème survient veuillez contacter votre distributeur local ...

Page 27: ...emission compliance and could void the user s authority to operate this equipment Canadian EMC Notice of Compliance This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications Le présent appareil numérique n émet pas de bruits radioélectriques dépassant les limi...

Page 28: ...ons are published in the Laser Product Performance Standard Code of Federal Regulation CFR Title 21 Subchapter J The International Electrotechnical Commission IEC Standard 825 Radiation of Laser Products Equipment Classification Requirements and User s Guide governs laser products outside the United States Europe and member nations of the European Free Trade Association fall under the jurisdiction...

Page 29: ...l 29 Chapter 1 Product Description Topics in this section include the following Overview description on page 30 K2 Solo Media Server orientation on page 30 FRU functional descriptions on page 31 System Overview on page 34 Status indicators on page 35 ...

Page 30: ...est range of third party interactivity in the industry Refer to the K2 System Guide for other high level descriptions of features controls applications and subsystems K2 Solo Media Server orientation The following illustration shows the location of Field Replaceable Units FRUs and other components in the K2 Solo Media Server Disk modules Optional Handipak handle Disk controller board with CF boot ...

Page 31: ...he front of the chassis Each slot can contain one disk module and each module contains one hard drive A K2 Solo Media Server contains 2 disk modules Disk modules plug into the drive cable assembly Data is written or striped across the disks in a continuous fashion which makes the disks a stripe group This stripe group appears as the V drive to the Windows operating system The V drive stores media ...

Page 32: ...e two types of codec option cards as follows MPEG 2 encoder card AVC Intra codec card A codec module that hosts codec option cards must have either two MPEG 2 encoder cards or two AVC Intra codec cards It is not allowed to have one MPEG 2 encoder card and one AVC Intra codec card on the same codec module Check K2 Release Notes for support of MPEG 2 and AVC Intra Refer to Unfasten and disconnect ca...

Page 33: ...ures Midplane board The midplane board provides connections for the rear modules The disk controller board and the front interconnect board also plug into the midplane board It is mounted in the center of the unit Refer to Midplane board removal on page 101 for procedures Carrier module The carrier module provides the functionality typically associated with a motherboard in a PC It hosts the CPU a...

Page 34: ...plains the major architectural blocks CPU module Codec Board Midplane Power Supply VGA Monitor USB Mouse USB Keyboard Dual GigE Ports Inputs and Outputs Audio Video Timecode RS 422 Dual GigE Ports Four USB Ports Express card GPIO Reference Standby switch Application System System Resources Real Time System Disk Controller Front Connect Disk Modules Fans Compact Flash Fan Status PCIe SATA USB SM BU...

Page 35: ...plays the behavior for the highest priority condition LED behavior Status Condition Off The standby switch is set to Off and the K2 Solo Media Server is not operational Green steady on The standby switch is set to On and the K2 Solo Media Server is either in the startup process or has competed the startup process and is operational Power LED Service LED Disk Module LEDs Standby switch LED behavior...

Page 36: ...e a second Drive rebuild An internal RAID drive is rebuilding 5 Off Normal The K2 Solo Media Server is healthy and operating normally 5 LED behavior Status Condition Priority Amber flashing pattern Identify The drive is being directed to identify itself by Storage Utility or some other application 1 Green flashing pattern twice a second Rebuild The RAID controller has marked the drive as rebuildin...

Page 37: ...also indicates power supply status Refer to Service LED on page 35 If the power source and the power cord are OK yet there is still a power supply problem refer to Power supply problems on page 78 LED behavior Status condition Green flashing at approximately 1 second intervals RTP is up and connected to the host Green flashing at greater than 1 second intervals RTP is not connected to the host Red...

Page 38: ...er by pressing the standby switch or by doing a Windows operating system restart the CPU module might emit two short beeps Otherwise if there are no errors present the K2 Solo Media Server does not emit any audible beeps When an error occurs during Power On Self Test POST the BIOS displays a POST code that describes the problem The BIOS might also issue one or more beeps to signal the problem This...

Page 39: ...ia Server Service Manual 39 Chapter 2 System Messages Topics in this section include the following About system messages on page 40 Critical system startup messages on page 41 Viewing AppCenter system status messages on page 41 ...

Page 40: ...ates progress and displays messages Refer to Critical system startup messages on page 41 Status bar and StatusPane messages During normal operation AppCenter displays system status messages on the status bar From the status bar you can open the StatusPane to see both current and previous messages You can observe these messages in AppCenter on a locally connected VGA monitor or on a network connect...

Page 41: ...blem develops with the system software or a hardware subsystem this type of message is displayed for approximately 5 seconds Afterward the display returns to the channel status message and the error message is written to the status log file When a message is written to the status log a Status Icon indicates the severity of the message Critical subsystem check messages Failure messages System Start...

Page 42: ...osition of the StatusPane button status icons appear The status icon changes depending on the status of the current status message Current and previous system status messages can be viewed in the StatusPane To open the StatusPane click Help System Status Icon Name Description Information A recent information message is present Warning There is at least one warning message and no alert messages Ale...

Page 43: ... the StatusPane that you view from the Channel Suite To help you determine which machine is generating a message each message lists the machine name Copying StatusPane messages to the clip board 1 Select the message or messages in the StatusPane 2 Click Copy After copying the message it can be pasted using standard Windows techniques Clearing messages Clearing messages from the StatusPane removes ...

Page 44: ...44 K2 Solo Media Server Service Manual 09 April 2010 Chapter 2 System Messages ...

Page 45: ...tarts these changes are lost and the K2 Solo Media Server returns to its original state This protects the K2 Solo Media Server from changes and increases on air reliability For any system configuration change the write filter must be disabled otherwise changes are lost at the next restart Some directories such as C logs C Profile config and C Profile ChannelSuites are excluded from write filter pr...

Page 46: ...es 2 From the Windows desktop click Start All Programs Grass Valley Write Filter Utility FBWF Manager opens 3 Under Filter Settings set Filter to Disable 4 Click OK 5 When prompted restart the K2 Solo Media Server Committing a file to disk with write filter enabled Prerequisite K2 software must be installed on the K2 Solo Media Server You can over ride the write filter for an individual file and p...

Page 47: ... support where they can analyze the logs to determine the operational status of your K2 Solo Media Server NOTE ExportLog does not export StatusPane messages To capture StatusPane messages refer to the Copying StatusPane messages to the clip board on page 43 When you export the log zip file you must either export it to a location that is not protected by the K2 Solo Media Server write filter or els...

Page 48: ...ed location 10 If you disabled the write filter enable it before continuing Exporting log files using the Windows command line This procedure allows you to export log files even if AppCenter does not start properly It uses the Windows command prompt 1 If you have not already done so connect a mouse and keyboard to the K2 client system 2 In the Windows task bar select Start Run 3 Type the following...

Page 49: ...r 8 Using Storage Utility on the K2 Solo Media Server make a new file system Restart as prompted The write filter is enabled on restart Always use the Storage Utility to physically identify the failed drive To identify a drive in Storage Utility right click the drive and select Identify This causes the disk lights to flash Refer to the K2 System Guide for Storage Utility procedures Refer to Disk c...

Page 50: ...anually use the following procedures to restore the default network configuration Install the loop back adapter Identify adapters Set Rx Tx Descriptors Value Create the Control Team Name team and loopback Reorder adapters Set power management settings Install the loop back adapter 1 On the Windows desktop right click My Network Places and select Properties The Network Connections window opens 2 Ch...

Page 51: ...col TCP IP and click the Properties button 16 Click Use the following IP address and set the address to 192 168 200 200 and set the subnet mask to 255 255 255 0 NOTE The Microsoft Loopback Adapter must have its IP address set to 192 168 200 200 If a different IP address is used the stand alone storage K2 Solo Media Server can not access its own media file system 17 Click OK and Close to exit 18 Pr...

Page 52: ...dapters listed named Intel PRO 1000 PT Dual Port Server Adapter with an enumerator at the end of the name The 1394 adapter is for the IEEE 1394a port on the rear panel This port is for debugging purposes only It is not supported for customer use Do not attempt to configure or otherwise use this port 4 For each adapter shown identify its location as follows a Under Network adapters right click one ...

Page 53: ...peat the previous steps until you have a determined which Intel PRO 1000 PT Dual Port Server Adapter name goes to which PCI bus X device 0 function X location 6 Continue with the next procedure Name adapters On this K2 Solo Media Server Windows has assigned this adapter name To this location Intel PRO 1000 PT Dual Port Server Adapter PCI bus ____ device 0 function ____ Intel PRO 1000 PT Dual Port ...

Page 54: ...d to the adapter names with the names as currently configured in the Name column The required mapping of names to locations is specified in the following table 5 Proceed as follows If all the names on this K2 Solo Media Server are configured correctly to locations skip ahead to the last step of this procedure If names on this K2 Solo Media Server are not configured correctly to locations for each ...

Page 55: ...ve Descriptors 7 In the Values field if not already set correctly use the up down arrows to set the value to 1024 If 1024 is not available select a different entry in the settings list then select back to Receive Descriptors This resets the values available in the Values field 8 In the Settings list select Transmit Descriptors 9 In the Values field set the value to 1024 10 Click OK to close dialog...

Page 56: ... K2 Solo Media Server Service Manual 09 April 2010 Chapter 3 Service Procedures 5 Select Team this adapter with other adapters then click New Team The New Team Wizard opens 6 Enter Control Team Click Next ...

Page 57: ...tion 1 and for the adapter name that maps to Control Connection 2 PCI bus 3 device 0 function 1 Click Next 8 Select Switch Fault Tolerance Click Next 9 Click Finish and wait a few seconds for the adapters to be teamed 10 Open the Modify Team dialog box as follows a In Device Manager Network Adapters right click Control Team and select Properties The Properties dialog box opens ...

Page 58: ...OK and to close dialog boxes 13 Restart the K2 Solo Media Server 14 If continuing with network configuration proceed with the next procedure Name team and loopback If network configuration is complete enable the write filter Name team and loopback 1 If you have not already done so disable the write filter 2 On the Windows desktop right click My Network Places and select Properties The Network Conn...

Page 59: ...e Windows desktop right click My Network Places and select Properties The Network Connections window opens 3 On the menu bar at the top of the window select Advanced then Advanced Settings 4 On the Adapters and Bindings tab order adapters as follows If controlled by Dyno Production Assistant refer to Dyno PA documentation for adapter order 5 Click OK to close Advanced settings and accept the chang...

Page 60: ...g services Depending on storage type stand alone or shared of the K2 Solo Media Server various services are turned off or on or set to different startup types These services are automatically set by the K2 Solo Media Server software installation program and by the Status Server service whenever the K2 Solo Media Server starts up NOTE Do not manually change the way services run on a K2 Solo Media S...

Page 61: ...sed with the HotBin feature Grass Valley FTP Daemon Started Manual Started by Status Server service on stand alone storage models Grass Valley Host File Service Started Automatic Grass Valley K2 Config Started Automatic Not used on K2 Solo Media Server Grass Valley MegaRaid Server Manual Grass Valley Pathfire Bin Automatic Used with the K2 Pathfire Capture Service feature Grass Valley RTS Config S...

Page 62: ...alues for all the setup questions 5 Press F10 and then press Enter to save settings and restart Using recovery images Procedures in this section are as follows About the recovery image process on page 62 Creating a recovery image on page 63 Restoring from a recovery image on page 65 Using CompactFlash boot media for system restore on page 66 About the recovery image process An image of the K2 Solo...

Page 63: ...r the K2 Solo Media Server 3 Create a recovery image for the Control Point PC At milestones such as software upgrades 1 Boot from the Recovery Flash Drive 2 Create a recovery image for the K2 Solo Media Server If you need to restore the K2 Solo Media Server 1 Boot from the Recovery Flash Drive 2 Read the image from the Recovery Flash Drive or from the location that you stored the image If you need...

Page 64: ...in the File name field you would have E K2Client1_20091027 tib Click Next The Select Backup Mode page opens 9 Select Create a new full backup archive Click Next The Backup Creation Options page opens 10 Do not change any settings on this page Click Next The Archive Comment page opens 11 If desired enter image comments such as the date time and software versions contained on the image you are creat...

Page 65: ... Flash Drive The Acronis True Image program loads 4 In the Acronis True Image main window click Recovery The Restore Data Wizard opens 5 On the Welcome page click Next The Archive Selection page opens 6 In the tree view do one of the following Expand the node for Removable Drive A This is the Recovery Flash Drive Select the image file The file for the image supplied by the Grass Valley factory is ...

Page 66: ...ully restored message appears click OK 19 Click Operations Exit to exit the Acronis True Image program The K2 Solo Media Server restarts automatically 20 Remove the Recovery Flash Drive while the K2 Solo Media Server is shutting down 21 After restart check the adapter names and order Refer to Reorder adapters on page 59 If adapter names and order are not as documented restore network configuration...

Page 67: ...ive while the K2 Solo Media Server is shutting down 12 Store the Recovery CompactFlash boot media in a place where it can be retrieved quickly and easily identified with the K2 Solo Media Server it restores 13 If a system fault occurs and you need to restore the K2 Solo Media Server you can do so using the Recovery CompactFlash boot media as follows a Shutdown the K2 Solo Media Server b Exchange t...

Page 68: ...creen displays a message similar to the following The type of the file system is FAT32 Cannot lock current drive Chkdsk cannot run because the volume is in use by another process Would you like to schedule this volume to be checked the next time the system restarts Y N c Press the Y key and then press Enter 5 Restart the K2 Summit Production Client Running diagnostics for K2 Summit Production Clie...

Page 69: ...agnostic log in the Components list select a log The log s contents appear in the Log pane 5 To close the Summit Diagnostics application allow any currently running diagnostics to complete then click the window close button X in the upper right corner of the application window A should be restarted message appears 6 Click OK and then restart the K2 Summit Production Client You must restart before ...

Page 70: ...70 K2 Solo Media Server Service Manual 09 April 2010 Chapter 3 Service Procedures ...

Page 71: ...72 Then use the following topics to troubleshoot specific problem areas Shutdown restart problems on page 74 Checking external equipment on page 75 Power connection sequence on page 75 BIOS startup on page 76 Windows startup on page 76 K2 Solo Media Server system startup on page 76 Windows startup problems on page 77 Codec board problems on page 77 Power supply problems on page 78 Video problems o...

Page 72: ...erver from a control point PC using remote AppCenter if there is an AppCenter system startup error the error is reported during the connection attempt If the system status message indicates a problem refer to the related troubleshooting topic later in this chapter NOTE Do not use the MegaRAID utility on a K2 Solo Media Server This utility is for use by qualified Grass Valley Service personnel only...

Page 73: ... startup sequence begins observe the progression of behaviors as listed in the following table These are the behaviors you should expect to see and or hear for a normally operating K2 Solo Media Server If you observe behaviors other than those listed refer to the indicated troubleshooting topics to identify problems ...

Page 74: ...ows startup problems on page 77 10 seconds System BIOS screen appears briefly BIOS startup on page 76 12 seconds LSI MegaRAID BIOS screen appears 35 seconds Disk information is added to the LSI MegaRAID BIOS screen BIOS startup on page 76 40 seconds Screen with blank disk information appears 45 seconds Grass Valley logo screen appears 60 seconds Service LED goes on K2 Solo Media Server system star...

Page 75: ... the first power cable to a normally operating K2 Solo Media Server If you observe behaviors other than those listed refer to other sections of this manual to investigate potential problems Problem Possible Causes Corrective Actions Screen turns on but nothing from K2 Solo Media Server is displayed VGA connector or cable is not connected or is faulty Replace VGA monitor K2 Solo Media Server system...

Page 76: ...ey Support Windows startup After the host startup processes complete the Windows operating system starts up Normally the Windows operating system completes its processes automatically without the need to press keys or respond to messages When the Windows startup is complete the Windows logon dialog box is displayed If the Windows startup screen does not proceed automatically or if a message appear...

Page 77: ...e CompactFlash boot media is corrupted Restore from the USB Recovery Flash Drive Problem Possible Causes Corrective Actions The K2 Solo Media Server overheats This can be accompanied by a StatusPane message indicating a temperature or fan problem Airflow is blocked The fan module is not operating correctly Ensure adequate airflow around the K2 Solo Media Server Inspect the fans in the front bezel ...

Page 78: ... operation This can be accompanied by a StatusPane message indicating a power supply problem prior to the failure The power source is faulty Make sure your power source is reliable A power cord is faulty Test with a replacement cord The K2 Solo Media Server is too hot The built in overtemperature protection can shut down the power supply Check for thermal problems Cool the K2 Solo Media Server The...

Page 79: ...Causes Corrective Actions No record audio Wrong audio input selected Select the correct audio input No embedded audio Video source does not have embedded audio Check your video source for embedded audio Playback audio output is distorted Audio input signal clipping caused by excessive audio input level Check for input audio clipping Adjust the audio input trim Adjust the Player audio level Reduce ...

Page 80: ...ode reads xx xx xx xx During recording the channel had no timecode source Check that you have the right record channel timecode source selected verify that timecode is present in the source and record the clip again You can also stripe the timecode on an existing clip A clip shows no mark in mark out timecode the current timecode display shows XX XX XX XX or the last valid timecode is displayed Th...

Page 81: ...Verify the setting you want in Configuration Manager and then select OK When prompted to change the system settings select Yes AppCenter displays different buttons than those expected Assignable buttons have been changed Assign buttons to the interface as desired A clip does not play even though other clips play on the same channel The clip does not match current K2 Solo Media Server settings or t...

Page 82: ...for Playlist Use the Playlist Options dialog instead Can t control a channel from AppCenter Controls are disabled The channel is configured for control by a remote control protocol Set the control mode for limited local control Problem Possible Causes Corrective Actions One of the record channels does not record or video is jumpy The K2 Solo Media Server is configured for PAL yet the video input i...

Page 83: ...ty and Check File System If the file system fails the check process you must make a new file system When you do so you lose all media During K2 Solo Media Server startup a no file system running message appears The file system is corrupt or disks are faulty missing such that they are not part of a stripe group Use Storage Utility and Check File System If the file system fails the check process you...

Page 84: ...peration fails In Transfer Monitor the streaming operation shows Status Error There is a network connection error or the media disks at the destination are reaching maximum capacity Check network connections and configuration Check available storage on the destination K2 Solo Media Server In Recorder select the Time Dome and choose Available Storage If the Time Dome is filled it confirms that the ...

Page 85: ...s on the Windows operating system over tax the capabilities of the CPU This commonly happens when unsupported software has been installed that competes with K2 Solo Media Server applications Virus scanners and screen savers can cause this type of problem since they can start automatically and consume system resources Encoder overrun This occurs when an encoder is flooded with more data than it can...

Page 86: ...lect System Configuration Remote and verify that the name of the machine to which you are trying to connect is spelled correctly and has no extra spaces or characters The K2 Solo Media Server to which you are trying to connect is not operating or the network is mis configured Verify that the K2 Solo Media Server to which you are trying to connect is operational and that the network is configured c...

Page 87: ...ic tip This is the only tool needed for most FRU procedures If additional tools are required they are listed with the FRU procedure 1 Phillips screwdriver 2 Phillips screwdriver 3 16 nut driver 1 4 nut driver Side cutters NOTE Only Grass Valley components are supported Do not attempt to use components procured from a different source NOTE Do not discard any hardware unless specifically instructed ...

Page 88: ...pactFlash boot media removal on page 91 Fan assembly removal on page 92 Fan removal on page 93 Disk controller board removal on page 93 Front interconnect board removal on page 93 Disk module removal on page 94 All the parts in this category can be removed and replaced without opening the K2 Solo Media Server cabinet CAUTION To avoid possible damage to circuit boards and other sensitive parts turn...

Page 89: ...w the back end of the board to bang up against the lid after it is no longer secured by the card guides Before installing inspect the codec module chamber and make sure no cables are protruding into the path of the codec module After installing the replacement codec module install the current version of K2 software An over install is all that is required You do not need to first un install the sof...

Page 90: ...om the codec module first remove the codec module then proceed as illustrated Remove two M3 phillips head sc on the faulty card 2 Orient the codec module with the cards facing up and identify the faulty card 1 If this channel has the problem replace this card Disengage connector on the faulty card 3 If this channel has the problem replace this card Note AVC Intra codec cards are shown Procedures a...

Page 91: ... if you then remove the cards from the codec module you must also delete C profile config config xml Failure to do so causes errors in Configuration Manager Front bezel removal CAUTION Do not remove bezel while power is on If powered the fan can turn on with moving blades exposed CompactFlash boot media removal To remove the boot media first remove the front bezel then proceed as illustrated You m...

Page 92: ...emove the fan assembly first remove the front bezel then proceed as illustrated CAUTION Do not remove fan assembly while power is on The standby button is frequently bumped during this procedure and if powered circuits and fans are activated which can cause damage Remove 2 front screws Phillips head 1 Remove 2 side screws 2 Flip fan unit down 3 Disconnect cable 4 ...

Page 93: ...roller board removal To remove the disk controller board first remove the front bezel and fan assembly then proceed as illustrated Front interconnect board removal To remove the front interconnect board first remove the front bezel and fan assembly then proceed as illustrated Remove 4 fan screws Phillips head Slide out partially 1 Remove board 3 Disconnect cables 2 Disk0 Disk1 Note Cables are labe...

Page 94: ...sk module You can use Storage Utility to identify In some cases you must also perform operations with Storage Utility To remove a disk module first remove the front bezel and fan assembly then proceed as illustrated Remove board Remove 1 side screw upper or lower as appropriate for faulty drive 1 Remove 1 front screw upper or lower as appropriate for faulty drive 2 Slide out 3 Disk0 Disk1 Disk0 Di...

Page 95: ...ten and disconnect cables on page 97 Remove rear panel on page 97 Carrier module removal on page 99 Power supply removal on page 99 Midplane board removal on page 101 Drive cable assembly removal on page 101 Installing components and dressing cables on page 102 CAUTION To avoid possible damage to circuit boards and other sensitive parts turn off the K2 Solo Media Server and disconnect the power co...

Page 96: ...ard and front interconnect board Then remove the top cover as shown Remove 2 top screws 3 Remove 5 side screws 4 Remove 4 remaining side screws 6 If handle was not present remove 2 screws from handle screw holes 5 Remove handle if present 2 Swing up from front 7 Disengage from rear and lift off 8 Remove front screw 1 Note When replacing the top position the top cover tab in front of the disk pilla...

Page 97: ... you must first remove the top cover Then you must cut cable ties free cables and disconnect cables as shown When installing follow Installing components and dressing cables on page 102 Remove rear panel Additional tools needed 1 Phillips screwdriver 2 Phillips screwdriver 3 16 nutdriver 1 4 nutdriver Cut cable tie 1 Free cables 2 Disconnect main power cable 3 Disconnect power cable 4 ...

Page 98: ...illustrated When installing follow Installing components and dressing cables on page 102 Remove 1 remaining power supply screw 6 Remove 2 power supply screws Note When installing adjust power supply postion to align screw holes 4 Remove two 4 40 jack nuts and one 2 5 mm Phillips screw 5 Remove rear panel 8 Remove 3 screws from bottom 7 Loosen 2 power supply nuts 1 Remove 1 screw from each side 2 D...

Page 99: ...illustrated When installing follow Installing components and dressing cables on page 102 Power supply removal Additional tools needed 1 4 nutdriver Lift slightly while disengaging and remove Note Maintain clearance between board and chassis bottom to avoid damaging board components Do not slide board When replacing the carrier board position the board so that it lines up with the screw holes benea...

Page 100: ... cables remove the rear panel remove the carrier board then proceed as illustrated When installing follow Installing components and dressing cables on page 102 Remove 2 nuts Note When installing fasten nuts loosely Do not tighten until rear panel is installed 2 Disconnect 2 power supply cable connectors 1 Rock to 45 degree angle 3 Disengage from stud and lift up 4 ...

Page 101: ...d dressing cables on page 102 Drive cable assembly removal To remove the drive cable assembly first remove the top cover unfasten disconnect cables remove the rear panel remove the carrier board remove the power supply then proceed as illustrated When installing follow Installing components and dressing cables on page 102 3 Disengage tab from slot Remove 3 screws 1 Note When installing the board f...

Page 102: ...val and installation Incorrectly dressed cables can damage the codec module When following the steps below also refer to removal procedures earlier in this section with re assembly being the reverse of the removal procedure 1 If replacing a midplane board install it in the chassis 2 If replacing a power supply pre dress unused cables as illustrated NOTE Use the faulty power supply that you removed...

Page 103: ...ough heat sink clip 1 Route the bundle of unused cables fasten with cable tie and trim 2 Flatten cables along unused PCI connector 3 Connect main power cable 5 Connect power cable 4 Tuck unused cable under main power connector between drive chamber and carrier board connector 6 Bundle cables with cable tie and trim 7 ...

Page 104: ... drive chamber top 8 Install the top cover Route disk cable under power cable bundle 8 Route disk cable around heat sink trapping power cables beneath 9 Bundle excess power cables fasten with cable tie and trim 10 Trap cable bundle under disk cable assembly bracket 11 Connect 2 power supply connectors 12 Roll and tuck power supply connectors under the main bundle of power cables 13 ...

Page 105: ...board description 33 disk modules description 31 disks troubleshooting 83 85 drive busy indicator description 35 drive cable assembly procedure 101 E embedded audio 79 encoder overrun troubleshooting 85 exporting log files 47 troubleshooting 86 external equipment troubleshooting 75 external parts removal 88 F fan description 33 fan module troubleshooting 77 feet removal 89 Field Replaceable Units ...

Page 106: ...external 88 internal 95 power connection sequence 75 power supply description 32 troubleshooting 78 R RAID drives description 31 removing parts external 88 internal 95 restart problems 74 RJ 45 LAN connector LEDs 37 S SCSI board description 33 shutdown problems 74 standby switch 35 startup sequence troubleshooting 72 StatusPane 42 streaming troubleshooting transfer failure 84 stripe group descript...

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