Granville-Phillips Micro-Ion 354 E Series, Instruction Manual, Page: 35 / 54

Micro-Ion E Module Instruction Manual 354011, Rev. A
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Chapter 6 Maintenance
6.1 Customer Service
For customer service:
• Phone 1–303–652–4400 or 1–800–776–6543 within the USA.
• Email co-csr@brooks.com .
Damage Requiring
Service
Shut OFF power to the module and refer servicing to qualified service
personnel under the following conditions:
• The product has been exposed to rain or water.
• The product does not operate normally, even if you have followed the
operation instructions. Operate only those controls that are covered in
the instruction manual.
• The product has been dropped or the module enclosure has been
damaged.
• The product exhibits a distinct change in performance.
If the module requires repair:
• Phone 1–303–652–4400 or 1–800–776–6543 within the USA, or
• Email co-csr@brooks.com .
• For Global Customer Support, go to www.brooks.com and click on
Service to locate the Brooks Automation office nearest you.
6.2 Troubleshooting
If any of the conditions described above have occurred, troubleshooting is
required to determine the repairs that are necessary.
Precautions
Because the module contains static-sensitive electronic parts, follow these
precautions while troubleshooting:
• Use a grounded, conductive work surface. Wear a high impedance
ground strap for personal protection.
• Do not operate the module with static sensitive devices or other
components removed from the product.
• Do not handle static sensitive devices more than absolutely necessary,
and only when wearing a ground strap.
• Rely on voltage measurements for troubleshooting module circuitry. Do
not use an ohmmeter.
• Use a grounded, electrostatic discharge safe soldering iron.