Grand Design Imagine, Owner'S Manual

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12
Service & Warranty
proper service prior to delivery, and has a continued interest
in your satisfaction. Therefore, we recommend warranty and
maintenance services be performed by your Grand Design
RV dealer.
As with your other personal belongings, it is important to
protect yourself and others with insurance coverage. Your
insurance agent can assist you in obtaining the appropriate
insurance coverage for personal liability, theft, collision, prop-
erty damage, etc.
OBTAINING WARRANTY SERVICE
Service must be obtained within a reasonable time after dis-
covery of the defect and prior to the applicable warranty expi-
ration period. To help ensure your dealer provides the level of
service you expect, here are some suggestions:
Call ahead – Do not wait until you are ready to use your RV,
as your dealer may not be able to schedule it in immediately.
Generally, the service department is busiest on Mondays,
Fridays and before the holidays.
Be prepared – Have your warranty paperwork available, and
provide the service center with any past repair history as it
may assist the dealer technician in diagnosing the current
issue.
Make a list – Provide a written list of repairs needed in spe-
cific order of priority, and be reasonable with repair expecta-
tions. If you need your RV returned by a specific time, discuss
the situation with the dealer’s service management as a sec-
ond appointment may be necessary for work not completed or
parts that may need ordered.
While waiting – Drop your RV off if possible. Do not be
surprised if told you cannot watch work being done. Some
insurance requirements forbid admission of customers to the
service area.
Inspect the work performed – After a repair is performed
inspect it thoroughly. Notify the dealer’s service management
immediately of any dissatisfaction. If you cannot return your
RV immediately for repair, make an appointment as soon as
possible. In the event the issue should re-occur after you have
left the dealership, contact the repair center and Grand De-
sign RV Customer Support as soon as possible, so the situa-
tion can be resolved expediently.