Grand Design Imagine, Owner'S Manual

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25
Service & Warranty
x. Damage caused by unprotected electrical hook-ups (home or campground), power surges, light-
ning, circuit overload or electrical system modifications;
y. Damage caused by overloading or improper weight distribution;
z. Damage caused by improper ventilation resulting in excessive condensation which results in
water damage and/or mold or mildew;
aa. Damage, fading or deterioration caused by prolonged exposure to natural elements;
bb. Damage caused by infestation by insects or other animals;
cc. Damage caused by the tow vehicle hitch, equalizer, stabilizer, electrical or brake controller sys-
tem;
dd. Damage caused by the environment or weather, including, but not limited to, flooding, high
winds, acid rain, hail, lightning, high heat, extreme cold, etc.
ee. Damage caused by road surface conditions, applications of salt or de-icing chemicals, gravel/
sand, ruts, holes, etc.;
ff. Exterior paint or finish which is warranted independently by the paint manufacturer and/or inde -
pendent applicator;
gg. DEFACING: scratches, dents, and rust on any surface of the STRUCTURAL COMPONENTS;
and
hh. EXCESS weight on the STRUCTURAL COMPONENTS.
WARRANTOR’S OBLIGATIONS - HOW TO GET WARRANTY SERVICES
How Do You Get Service?
In no event shall repair or replacement for a defect be covered under this Warranty unless the repair
or replacement occurs at Warrantor’s facilities, or Warrantor’s designated repair shop or dealer. Upon
discovery of any defect covered by this Warranty, you must notify the authorized dealer from whom
you purchased the recreational vehicle Warrantor. You must always notify the Warrantor as well
even if you contact the dealer from whom you purchased the recreational vehicle. Following notifi -
cation, the recreational vehicle must be taken to the authorized dealer from whom you purchased it
for inspection or another authorized dealer, if authorized by Warrantor, or authorized repair shop as
directed by Warrantor. Either that dealer or repair shop or Warrantor will undertake appropriate cor-
rective repairs in instances where the defect is covered by this Warranty. However, no work may be
performed to the STRUCTURAL COMPONENTS without the prior authorization of the Warrantor.
And, Warrantor reserves the right to use or cause the use of alternative parts or components having
substantially equal or greater quality.
Warrantor will remedy defects in materials and workmanship covered under this Limited Warranty
under normal use and service caused by Warrantor in the STRUCTURAL COMPONENTS ONLY of
the recreational vehicle. Warranty performance can only be obtained at Warrantor’s authorized dealers
and service representatives. All costs incurred in transporting this recreational vehicle for warranty
service shall be borne by purchaser unless otherwise approved in advance by Warrantor.
What are purchaser’s obligations?
The purchaser shall give written notice to the Warrantor or an Authorized Dealer of any defect within
Twenty (20) days after it is or should have been discovered, and any action to enforce it shall be com-