Install the Red Lion
™
Crimson
®
3.0/3.1 Software
3A7639A
21
Getting Assistance
If you hit a problem or need assistance, several
resources are available.
Balloon Help
Crimson 3.1 contains a very useful feature called
Balloon Help. This feature allows you to see help
information for each item within Crimson 3.1. It is
controlled via the icon at the right-hand edge of the
toolbar or via options on the Help menu. The default
mode allows the help text to be displayed by pressing
the
F1
key, providing a quick way of getting information if
you are unsure of the settings for a given field. Keep this
in mind, and your life will be a lot easier!
Technical Support
Technical assistance is available on the web at:
www.redlion.net/support.html
Or, Red Lion can be contacted via email at:
You may also call +1 (717) 767-6511 and ask for the
HMI Support Team.
Downloading to a Device
Crimson 3.1 database files are downloaded to the target
device by means of the Link menu. The download
process typically takes only a few seconds, but can take
somewhat longer on the first download if Crimson has to
update the firmware in the device, or if the device does
not contain an older version of the current database.
After this first download, Crimson uses a process known
as incremental download to ensure that only changes to
the database are transferred. This means that updates
can be made in seconds, thereby reducing your
development cycle time and simplifying the debugging
process.
Configuring the Link
The programming link between the PC and the target
device can be made using a USB port or a TCP/IP
connection. First time updates of databases use the
USB port. Further updates may be made by the TCP
port if configured properly within the updated database
and the IP address is known. Before downloading, use
the Link-Options command to ensure that you have the
correct method selected.
Note that this dialog does not provide any method to
select the target IP address when using TCP/IP for
download. This information is stored in the database file
and is configured via the Download tab of the Network
configuration item. This method makes it easier to
switch between multiple databases without having to
re-configure the target IP every time. Note also that
Crimson 3.1 maintains distinct download settings when
working with multiple product families. This makes it
easier to use USB for downloading to those products
that support it, while falling back to serial download for
less capable devices.
