EN
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SERVICE AND MAINTENANCE
After the connection to the water supply mains and other heating sources the hot water tank with the heat pump is ready for
use. If there is any possibility the water in the tank could freeze, you must drain the water from the tank. To do so, open the hot
water lever at one of the mixing batteries, connected to the hot water tank. The water is drained via a drain valve on the inlet
water pipe.
The exterior of the heat pump should be cleaned with a mild detergent solution and a soft rag. Do not use alcohol-based or
abrasive cleaning agents. If the heat pump was exposed to dust, evaporator lamellas might become blocked, which can have
a detrimental effect on the functioning of the heat pump.
By providing regular service check-ups, you can ensure flawless operation and long life of the heat pump. The corrosion
warranty for the tank only applies if you carry out regular inspections of the protective anode. The period between inspections
must not exceed 36 months. The inspection must be performed by an authorised expert. The inspection must be marked on
the warranty document of the product. The inspection will check the anti-corrosion protection anode and if necessary clean the
limescale, which builds up in the tank depending on the quality, quantity and temperature of water. The maintenance expert
will recommend the date for the next inspection.
Despite careful production and control, the heating pump can produce errors that must be solved by an authorised service
provider.
Before calling your maintenance provider, check the following:
• Is everything OK with the power supply network?
• Is the air outlet obstructed (evaporator can freeze)?
• Is ambient temperature too low (evaporator can freeze)?
• Can you hear the operation of the compressor and fan?
Do not try to eliminate malfunctions by yourself, call your nearest authorized service provider!
OPERATION ERRORS
Despite careful production and control, the heating pump can produce errors that must be solved by an authorised service
provider.
Indicator of errors
• In case of an error on the appliance, the beeper starts beeping and field no.
4
starts flashing. When you press field no.
4
the
error code is displayed in field no.
12
.
Our products incorporate components that are both environmentally safe and harmless to health, so they can be
disassembled as easily as possible and recycled once they reach their final life stage.
Recycling of materials reduces the quantity of waste and the need for production of raw materials (e.g. metals) which
requires a substantial amount of energy and causes release of harmful substances. Recycling procedures reduce the
consumption of natural resources, as the waste parts made of plastic and metal can be returned to various production
processes.
For more information on waste disposal, please visit your waste collection centre or the store where the product was
purchased.
WE RESERVE THE RIGHT TO ANY MODIFICATIONS NOT AFFECTING THE FUNCTIONALITY OF THE APPLIANCE.
The instructions for use are also available on our website http://www.gorenje.com.
Error
Description of error
Solution
E004
• Freezing. The error appears if the temperature in the heat
pump is below 4 °C.
• Call the service.
E005
• Overheating (temperature > 85 °C, electronic regulator
failure).
• Unplug the heat pump from the power supply. Call the service.
E006
• Mg anode error.
• Call the service (heat pump functions normally).
E007
• Volume and/or temperature sensors error.
• Call the service.
E042
• Anti-legionella function error.
• Press field no.
4
to restart.
E247
• Defrosting error.
• Automatically turns on heating with the electric heater. When the error
is deleted, the aggregate resumes its normal operation.
E361
• External air sensor error.
• Call the service (automatically switches to the electric heater).
E363
• Defrosting sensor error.
• Call the service (automatically switches to the electric heater).
