Also do not let your board in the sun during a long time, heat, cold, in the moonlight, in the humidity, it alters the qualities of
the fabrics and gluing.
Note that boards that have been changed and would no longer conforms to its original con
fi
guration can not be supported by
our customer service.
In all these cases, the manufacturer's warranty can not step in.
To overcome these problems we may unduly reinforce the board. All our boards are designed to withstand heavy use. Stren-
gthen to withstand misuse mean adding too much weight, which would penalize use. No customer will accept that weight and
more. We can also make boards 25kg even stronger for our purposes but who wants? On a board of 10 kg, add 500 g of extra
reinforcement compared to what we set as part of intensive use would have no signi
fi
cant e
ff
ect. It is the use that has to be
controlled and measured.
Sustainability :
GONG boards can be used several years. It is up to you. Do not do anything to the water. Maintain. Shocks are
part of the life of a board and are not a concern if they are correctly and immediately repaired. 99% of the damage is repairable
like-new. Despite this, the material of in
fl
atable boards ages hopelessly. Protect your board from the sun as possible.
Normal wear :
A board should be maintained. Your board will take hits. It's a sign that you're using it. In
fl
atable boards are very
strong but take the time to repair minor hitches. Go to our forum gathering information about it. Never leave your board under
the lip, crashing in the background. Do not hold your board too by the leash. Bypass the impact zone. Flee the shorebreak. Do
not put the board in the rocks or shells or other cutting element. Use good leash and change every 50 sessions or 6 months.
Remove the
fi
ns out of the water. Rinse o
ff
with clean water after each session. Never wait before maintaining your board.
Untreated usury may become irrecoverable. All these elements are not warranty issues.
Sun :
SUP / surf products hate the sun. Temperature increases and UV makes fabrics losing their qualities. It becomes soft and
peel o
ff
. Never leave your equipment in the sun or locked in a car or near a heat source. If bubbles or peeling appearing on your
SUP gear, move it immediately from the heat source and repair quickly. Avoid the moon that will have adverse e
ff
ects on your
equipment exactly as UV. All these elements are not covered by warranty.
Moisture :
Our products are made with quality materials that resist water of course. Nevertheless, please note that our products
are not made to be permanently submerged or in contact with a permanent humidity. In the same way that your 100m water-
proof watch will not bear to stay in the water or moisture for months, your board or your paddle will be damaged if you let them
in contact with water or high humidity during a long period. So do not store your gear in the water or in contact with a wet
cloth. Similarly do not store and hold your equipment in a wet cover, either because of the rain or because of water on your gear
to the inclusion in the cover. Conventional damage in these situations are: weight gain, loss of color, deterioration of dynamic
qualities, blisters on serigraphs. Therefore always let your equipment dry and dry it before storing. Storage is ideally on an airy
wooden structure, board unrolled away from light and rodents. These cases do not fall under warranty claims.
Luck :
Being in the wrong place at the wrong moment can happen to anyone, especially on water. While it is clear that no
support under warranty will be made on a damage on land or in the shorebreak, you must also count on luck to avoid falling
into a risky position and damage your equipment. Of course you must anticipate this situation up but it’s not always possible.
However in case of breakage the qualities of the material can not be questioned. We recall here that a cubic meter of water
weighs a ton. While it is clear that signi
fi
cant waves can break everything, you must have in mind that a ridiculous wave can
break many things as the mass of water and energy are enormous. Be vigilant, even in 30cm waves condition. It is often in these
small conditions that problems appear and hurts because we do not pay enough attention.
Overpressure :
It is essential to apply the recommended in
fl
ation pressure of 15psi. Failure to observe this recommendation
will cause an explosion of your board and / or a twisting structure and premature aging.
Support :
Manufacturing defects are the only ones a
ff
ected by the warranty. They are beyond our control and have managed to
pass all the
fi
lters of our quality control. This may be for example a failure to bonding. In any case, these defects are visible after
breakage. We ask you to kindly return us photos by email for expertise and the product o
ff
at your expense and carefully
packaged at: GONG SUP 1, 111 Avenue des Noelles, ZA Beslon, 44500 La Baule, France. We will make an expertise to determine if
your concern may be covered by warranty. In any case we will do our best to bring you a satisfactory reply within reasonable
limits and our means.
Repairs :
A majority of cases are repairable. We are available to assess the price and technical implications of a repair. Contact
our customer service by email: [email protected].
Concerns and responses on the forum GONG :
To ask all your questions about the technical problems, visit our web forum:
www.gongsup.com/forum .
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