Exemption agreement and waiver of liability for claim :
In consideration for the purchase and / or use of this product, you accept the following terms of this contract, to the maximum
extent permitted by law, including :
To waive all claims present and future against GONG SUP 1 SARL, or one of its agents, resulting from the use of this product and
any of its components. Unload GONG SUP 1 SARL, or one of its agents from any liability for loss, damage, injury or expense that
you, a family member or any other user of this product may bring about as a result of use of this product, and regardless of the
cause, including negligence or breach of this agreement by GONG SUP 1 SARL, or one of its agents, for the design or manufac-
ture of this product.
In the event of death or incapacity of the user, the agreement will remain in e
ff
ect and binding upon the heirs, relatives, execu-
tors, administrators, assigns and representatives.
Warranty :
As a preamble, a board that would have a default will usually break in the
fi
rst sessions. The materials and assembly
technique used for making boards guarantee a constant strength for many years provided care for it. So it’s very uncommon
that the guarantee can intervene after several weeks of use. We bring indeed the greatest attention to the quality of our
products during their design, their testing and putting them into production.
Development :
Each GONG product is developed and tested by a team consisting of a shaper and very high level surfers. This
team is a pioneer in mass production of the
fi
rst SUP in the world. Our expertise is approved and validated by the years of
invaluable experience. As pioneers in the mass production of products SUP, we encountered countless cases. This experience
allows us to o
ff
er you the best for each of our products. By purchasing GONG equipment you buy a real practical experience.
Quality control :
However, mass production can have some rare defects. We work every day to limit the number of these
defects. To date, our perfect boards rate exceeds 99% of the boards sold. We make a lot of checks and tests on the productions
to do that bring customers reliable and defect-free products. Products with detectable defects are disregarded sales consistent-
ly. Wherever possible, we repair them for the bene
fi
t of our friends and relatives to limit the waste we produce. For the few
products with a defect that we could not detect our after sales service is available to our customers to provide the best technical
and commercial solution.
Production testing :
To round-o
ff
this sort and increase quality, we test all our products on the water in actual usage conditions
and often beyond the customary conditions of our customers. Beginner board to a very high standard, everything is tested
throughout the year. Randomly taken products are used by our constantly Team. Returns of using these products are analyzed
carefully to increase the quality. These tests and information returns are systematically supported in the constant improvement
of our products.
The online forum :
We're providing our clients and users a forum free from censorship. The positive but also negative expe-
riences are related by everyone and we do not erase what is written. Our strength is to work in complete transparency. GONG is
behind a group of friends who were making reliable equipment adapted to their European conditions. We are on the water as
you with real user requirements. Our products are manufactured by experts who want the best. Everyone is free to consult these
feedback and answers on the forum. This source of information is very helpful for everyone before the buy. Ask your questions
to users of our equipment, they are real people with real hardware, no foolishness.
Warranty Terms :
We provide a one year warranty on our boards. But it is limited to manufacturing defects which, as explained
above, usually appear in the
fi
rst hours of use. In no case the warranty will be valid for misuse or use outside normal conditions
of use. We recall in this respect the power of the elements and constraints in which we operate to water. It is obvious that
nothing can resist these constraints if you do not bring the greatest care to the material and if not carefully avoids critical
situations.
In critical situations we mean all those that may jeopardize the integrity of the equipment. For example : putting his equipment
under the lip of the wave, leaving the equipment pry into the wave, let pry the board with the background or the wave, etc ...
Note that the SUP equipment usage has limitations as your practice. Some conditions are dangerous for you and also for your
equipment. In some issues the warranty does not cover any damage to the hardware.
The use can create two main types of problems :
- one-time trauma:
shock on a sidewalk, board fall on the rail, etc ... All these little injuries that will have the e
ff
ect of damaging
the quality of fabrics and thus create fragility. Therefore, the board probably break during the next big e
ff
ort in the area.
- extreme trauma:
excessive
fl
exion (during a fall or under a wave lip for example), leverage e
ff
ects (board stuck to the bottom
or the nose in the sand and water that push above), heavy shock (fall on the board), the supports in the bottom of the
fi
ns etc ...
All these big trauma can lead to rupture now or later. Indeed you exceed the allowable stress for the product.
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