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LSX3100 User Manual, January 2017 

© 2017 Global Payments Inc. 

48 

CONFIDENTIAL 

Index 

 

 

 

 

Bill Acceptor 

Normal Settings and Indicators .................... 21 

Bezel Flicker Light ....................................... 21 

Power, DC Input .......................................... 21 

BusinessView Reporting .................................... 1 

CAMS Support ................................................. 47 

Cash Dispensing Unit (HPCDU) 

Normal Settings and Indicators .................... 15 

Cash Dispensing Unit Error Codes and Diagnostics 

.................................................................... 33 

Cash Dispensing Unit Note Path ...................... 32 

Cash Dispensing Unit Problem ......................... 31 

CDU 

Normal  Settings  and  Indicators  

Communication ............................................ 15 

Control Board CPU ...................................... 15 

Control Board DIP Switches ........................ 15 

DIP Switches ............................................... 15 

DIP Switches #1 and #2 ............................... 16 

Double Detection CPU ................................. 15 

Double Detection DIP Switches ................... 16 

Double Detection-Double Note .................... 15 

LED D2 ........................................................ 15 

LED D3 ........................................................ 15 

LED LD1 ...................................................... 15 

LED LD2 ...................................................... 15 

LEDs ALED1 and ALED2 ............................ 15 

LEDs D1 and D2 .......................................... 15 

Power, DC Input .......................................... 15 

Two-digit Number Segment ......................... 15 

Choice4 .............................................................. 1 

Cleaning the Kiosk ........................................... 27 

Configuring the Kiosk Options .......................... 11 

Customer Support ............................................ 47 

Dimensions ........................................................ 2 

Drop/Fill .............................................................. 4 

Earphone Jack Problem ................................... 45 

Echeck ............................................................... 1 

EMV Card Reader 

Normal Settings and Indicators .................... 18 

LED D1 ........................................................ 18 

LED LED1 .................................................... 18 

Power, DC Input .......................................... 18 

SW1 Lever ................................................... 18 

EMV Card Reader Problem .............................. 40 

EPP 

Normal Settings and Indicators .....................19 

Control Board CPU ...................................... 19 

Jumper J1 Firmware .................................... 19 

Jumper J2 NVRAM ...................................... 19 

Key Press Action ......................................... 19 

LED LED1 .................................................... 19 

LED LED2 .................................................... 19 

LED LED5 .................................................... 19 

LEDs and Jumpers, Order Of ...................... 19 

Power, DC Input .......................................... 19 

EPP Problem.....................................................43 

Flicker and Signage Lights 

Normal Settings and Indicators .....................21 

Card Reader ................................................ 21 

CDU ............................................................. 21 

EPP ............................................................. 21 

Receipt Printer ............................................. 21 

Signage Light ............................................... 21 

Flicker Lights .....................................................21 

Hardware Issues 

Cash Dispensing Unit ...................................31 

Earphone Jack .............................................45 

EMV Card Reader ........................................40 

EPP ..............................................................43 

Indicator Lights .............................................44 

LCD ..............................................................30 

Main Power Supply ......................................44 

PC Unit .........................................................30 

Receipt Printer ..............................................41 

Speakers ......................................................45 

System Power ..............................................28 

UPS ..............................................................29 

Indicator Lights Problem....................................44 

Indicators in Normal Operation ..........................12 

Internet Connection .............................................2 

LCD 

Normal Settings and Indicators .....................20 

ADA Selection Jumper ................................. 20 

Communication Selection Switch................. 20 

LED D1 ........................................................ 20 

LED LED3 .................................................... 20 

LEDs D3, D4, D5 ......................................... 20 

Power, DC Input .......................................... 20 

Summary of Contents for LSX3100

Page 1: ...Global Payments LSX3100 User Manual March 2021...

Page 2: ...bal Payments This manual contains information protected by copyright No part of this manual may be photocopied or reproduced in any form without prior written consent from Global Payments Information...

Page 3: ...UB DROP 7 LOADING CASH INTO THE CASSETTE 8 LOADING RECEIPT PAPER 10 INSERTING PROMOTIONAL MATERIALS 11 CONFIGURING THE KIOSK OPTIONS 11 INDICATORS IN NORMAL OPERATION 12 Uninterruptible Power Supply U...

Page 4: ...T 30 LCD AND TOUCH 30 CASH DISPENSING UNIT HPCDU 31 CASH DISPENSING UNIT NOTE PATH 32 NOTE DISPENSING UNIT SENSORS 33 CASH DISPENSING UNIT CDU ERROR CODES AND DIAGNOSTICS 33 EMV CARD READER 40 ID CARD...

Page 5: ...nt term Choice4 also eliminates the risk of returned checks with every approved transaction 100 guaranteed by Global Payments ATM Cash Withdrawal The LSX3100 is also an ATM Customers can withdraw cash...

Page 6: ...osk should be attached to a power line that does not have a scheduled shutdown time for maintenance or other purposes Power supply features include Power Switch with Soft Switch Shutdown 110 220 Volts...

Page 7: ...collection and security perspectives Standards include kiosk hardware and software requirements For information on GLI standards reference https www gaminglabs com pdfs GLI 20_v1 5_Standard pdf The AT...

Page 8: ...sub drop Loading cash into the cassette Loading receipt paper Loading Cash to the Kiosk Drop Fill Follow these steps to load cash into the LSX3100 1 Open the monitor door and enter your credentials Th...

Page 9: ...nts Inc 5 CONFIDENTIAL 4 Pull all the cassettes Remove cassette from HCDU When complete press Done The status of the cassettes displays on the right side of the screen indicating if the cassette has b...

Page 10: ...k prints a Drop Receipt and the Initial Fill Amounts screen displays 7 To change the fill amount select the appropriate denomination and press Modify The Modify Fill Amount screen displays You can inc...

Page 11: ...ys the modified denominations 10 When you complete the fill press Done The kiosk prints a Fill Receipt and displays the Main Menu Performing a Sub Drop 1 While on the Main Menu pull the desired can 2...

Page 12: ...so that it is released from its dropped position Pull straight and support the cassette body with the other and before it comes out of the HCDU 2 Pull the push plate all the way back to the case in wh...

Page 13: ...Payments Inc 9 CONFIDENTIAL 4 Load cash into the cassette Please refer to the warning label inside the cassette lid when loading cash for additional information 5 Insert cassette into HCDU by pushing...

Page 14: ...of paper The roll should be 66mm in width and coated side out CSO 2 Position the paper roll with a spindle on top 3 Pull the loose end of the paper to the rear in clockwise direction 4 Turn the paper...

Page 15: ...tative Topper Graphic Sheet View Area Toper Graphic Sheet Size The topper marketing panel specifications are as follows Sheet Size 15 16 W X 19 37 H 385mm X 492mm View Area 14 57 W X 18 90 H 370mm X 4...

Page 16: ...e indicators associated with each piece of hardware and what you can expect to see under normal operating conditions Uninterruptible Power Supply UPS UPS Settings and Indicators Description Power AC I...

Page 17: ...ary 2017 2017 Global Payments Inc 1 3 CONFIDENTIAL Main Power Supply Main Power Supply Settings and Indicators Description Power AC Input The On Off switch light at the top side always in solid red Ma...

Page 18: ...Board CPU LED LD1 on control board always blinking green Communication LEDs LD2 and LD3 on control board no light at idle state but blinking in green during communication Thermal Printing LED LD6 on...

Page 19: ...ard no light at idle state but blinking in green during communication Two digit Number Segment LEDs ALED1 and ALED2 on main control board displaying two zeros 00 HCDU Control Board DIP Switches Set to...

Page 20: ...January 2017 2017 Global Payments Inc 1 6 CONFIDENTIAL HPCDU Settings and Indicators Description Double Detection DIP Switches Double board switch position Both 1 and 2 to OFF or Down Double Board LE...

Page 21: ...anuary 2017 2017 Global Payments Inc 1 7 CONFIDENTIAL PC Unit PC Settings and Indicators Description Power AC Input ON OFF switch on rear side in solid red when switched ON no light when switched OFF...

Page 22: ...EMV Card Reader Settings and Indicators Description Power DC Input LED LED1 on control board always in solid red Reset Board CPU LED D1 on reset board always blinking in green Reset Board Selection L...

Page 23: ...always in solid green Control board CPU Firmware LED LED5 on control board always blinking in green Key press action LED LED2 on control board no light at idle state but blinking in red when key is pr...

Page 24: ...Communication Selection Switch Selection switch SW1 on SIC board to RS232 or moved to UP position VCC Selection Jumper Selection jumper J1 on SIC board shorted to 5V or two pins at top side ADA Selec...

Page 25: ...location or insertion point on the kiosk when Inserting a card Retrieving taking cash Settings and Indicators Description EMV Card Reader No light at idle state blinking in green while accepting card...

Page 26: ...and trim lights to change colors The manufacturer s software configuration provides 256 customizable color combinations The default settings are Blue when the kiosk is at a ready idle state Green when...

Page 27: ...On System Power Follow these steps to turn on the system power 1 Push power button on UPS or press and hold the button to switch UPS on UPS NOTE Keep AC power cord of UPS connected to its power sourc...

Page 28: ...s the Service Menu 2 Using a USB keyboard not supplied do the following Using your finger touch the top half of the LCD monitor to focus the curser Then hold down the Alt Ctrl F8 keys This will close...

Page 29: ...ew Dashboard Following is a sample Cash Balance displayed in the Dashboard Viewing Reports Statistics Logs The LSK Portal 2 1 15 provides access to kiosk reports and logs Reports available within the...

Page 30: ...owing are sample reporting options within LSK BusinessView Report options include ATM Settlement Summary ATM Settlement Detail Cash Position Kiosk Cash Out Transactions Kiosk Drop Kiosk Exceptions Kio...

Page 31: ...dispenser and inside the cabinet near the fans A damp microfiber cloth can be used to wipe down belts that may have accumulated dust Replacing Parts Global Payments technicians provide and install rep...

Page 32: ...wer source Failure to get power from UPS to devices 1 Check the AC output cord at the rear of the UPS for loose connection 2 Check the power switch on the main power supply Switch should be depressed...

Page 33: ...ork in progress in the event the unit shuts down UPS sounds a continuous beeping The backup UPS battery has reached a low battery condition and battery run time is very low 1 Promptly save work in pro...

Page 34: ...e connection Failure to start Windows Please call our 24 7 CAMS support desk 800 500 1973 LCD and Touch LCD Problem Diagnostics Blank screen 1 Check the PC unit 2 Check video cable connections at rear...

Page 35: ...y loose connection 5 Check DIP switches on CDU control board for normal operation mode of 1 at UP and rest at DOWN Failure to get cash from cassettes 1 Check to ensure the number of cassettes is set t...

Page 36: ...it Note Path The CDU note path is as follows Note pickup from rear bottom of each cassette Upward transport all the way to rear corner of HCDU Forward transport to the reject gate o Normal path to cas...

Page 37: ...r blockage 2 Check to ensure the sensor is working properly 3 Check cable from the sensor to MAIN B D for damage or loose connector 4 Measure sensor voltage Normal range of 50 250 mV at empty Normal r...

Page 38: ...oltage is not in the normal range 6 Replace Main B D C0030 Main motor F failure to run 1 Check the belt for proper engagement 2 Check cable for damage or loose connector 3 Check encoder for blockage 4...

Page 39: ...double detection B D 5 Replace Main B D C0039 Reject gate D failure to run 1 Check solenoid for interference 2 Check gate for damage or interference 3 Check sensor for blockage and check swinging leve...

Page 40: ...k push plate for interference 5 Check cassette exit path for blockage 6 Replace cassette C0049 Zero note requested 1 Perform CDU ROM Version Check 1 CST CDUU11V normal 2 CST CDUU21V normal 3 CST CDUU3...

Page 41: ...ed 5 Replace Inlet sensor when the voltage is not in the normal range 6 Replace Main B D C0054 Double note detected 1 Check to ensure notes are not sticking together 2 Check gears inside cassette for...

Page 42: ...al range 6 Replace Main B D C007B Sensor blocked during initialize 1 Measure sensor voltage transmitter normal range of 1 3V normal range of 50 250 mV at empty normal range of 2 5 V when blocked 2 Rep...

Page 43: ...ge is not in the normal range 5 Replace Main B D C0084 Reject gate timing sensor E RIGHT blocked during dispensing 1 Check sensor RIGHT for blockage 2 Check cable from sensor to main B D for damage or...

Page 44: ...COM1 Failure to read data from magnetic stripe Tracks 1 2 3 Please call our 24 7 CAMS support desk 800 500 1973 Failure to release card from its capture Please call our 24 7 CAMS support desk 800 500...

Page 45: ...mal head for loose or skewed connection 4 Check to ensure the thermal head is working properly and replace it Failure to feed paper 1 Check the paper feed roller and cutter lower support for loose lev...

Page 46: ...4 Check cables from motor sensor to sub board and all the way to control board for loose connection Thermal head overheating Check the thermal head Cutter failure to cut paper 1 Check to ensure the cu...

Page 47: ...ncrypting PIN Pad EPP Problem Diagnostics Not responding to key press 1 Check for green light at back of LED for power 2 Check for blinking green light on back of unit CDP LED 3 No light on CPU LED me...

Page 48: ...tlet or UPS No AC power to PC unit 1 Check AC OUT cord on top of power supply for loose connection 2 Check AC IN cord to back of PC for loose connection 3 Check power switch on both power supply and P...

Page 49: ...CONFIDENTIAL Speakers Speakers Problem Diagnostics No sound 1 Check sound cable at back of PC 2 Check sound cables at SIC board ADA Earphone Jack Earphone Jack Problem Diagnostics No sound 1 Check ca...

Page 50: ...nts Inc 46 CONFIDENTIAL Diagnosing PC Issues All PC issues should be referred to CAMS support at 1 800 500 1973 Do not attempt to resolve software issues without contacting CAMS Any changes to softwar...

Page 51: ...LSX3100 User Manual January 2017 2017 Global Payments Inc 47 CONFIDENTIAL Contacting Support We are here to assist you with any issues that arise Contact CAMS support at 1 800 500 1973...

Page 52: ...ns 11 Customer Support 47 Dimensions 2 Drop Fill 4 Earphone Jack Problem 45 Echeck 1 EMV Card Reader Normal Settings and Indicators 18 LED D1 18 LED LED1 18 Power DC Input 18 SW1 Lever 18 EMV Card Rea...

Page 53: ...ower Supply Normal Settings and Indicators 13 AC Input Light 13 Power Supply Switch 23 Powering Down 24 Promotional Materials 11 Receipt Paper 10 Receipt Printer Normal Settings and Indicators 14 Comm...

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