LSX3100 User Manual, January 2017
© 2017 Global Payments Inc.
31
CONFIDENTIAL
Cash Dispensing Unit (HPCDU)
CDU Problem
Diagnostics
Failure to open COM port (COM4)
1. Check to ensure the correct CDU license
key.
2. Check PC unit for CDU license key loading.
3. Check the power LED of CDU control board
for lights ON.
4. Check data cable from PC rear COM4 to
CDU control board for any loose connection.
5. Check DIP switches on CDU control board
for normal operation mode of #1 at UP and
rest at DOWN.
Failure to get cash from cassettes
1. Check to ensure the number of cassettes is
set to 4 when it comes with 4 cassettes.
2. Check to ensure the cassette is fully
inserted into CDU docking position.
3. Inspect inside of cassette for jams.
4. Load cassette with cash when empty.
Note jam
1. Inspect note path from cassette to CDU
front exit to cash tray for note jammed
inside.
2. Turn knob of belts to manually move note to
reject CST or to CDU exit to cash tray.